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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Aloft Cancun

3.5-star3.5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Billiards or pool table
  • Dry cleaning/laundry service
  • Elevator
Boulevard Kukulcan Km 9, Mz 48 L-8-1, Zona Hotelera, Cancun, QROO, 77500, Mexico

Hotel with outdoor pool, connected to the convention center, near Cancun Convention Center
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Billiards or pool table
    • Dry cleaning/laundry service
    • Elevator
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

Property renovations and closures

This property is closed from April 2 2020 to November 14 2020 (dates subject to change).
  • AwesomeMar 5, 2021
  • A beautiful hotel. It was hard to locate it when you have your own car. More signage is…Feb 11, 2021

Aloft Cancun

from NZ$122
  • aloft, Room, 2 Queen Beds, Non Smoking, Lagoon View
  • aloft, Room, 1 King Bed, Non Smoking, Ocean View
  • aloft, Room, 1 King Bed, Non Smoking, Lagoon View
  • aloft, Room, 2 Queen Beds, Non Smoking, Ocean View
  • aloft, Room, 2 Queen Beds, Non Smoking, Lagoon View
  • Junior Suite, 1 King Bed, Non Smoking, Lagoon View
  • Junior Suite, 1 King Bed, Non Smoking, Ocean View
  • Room, Non Smoking

What’s around Aloft Cancun

Landmarks

  • In Zona Hotelera
  • Cancun Convention Center - 1 min walk
  • La Isla Shopping Mall - 42 min walk
  • Cancun Interactive Aquarium - 43 min walk
  • Caracol Beach - 3 min walk
  • Aquaworld - 4.1 mi / 6.7 km
  • Delfines Beach - 6.8 mi / 10.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

At a glance

Key facts

Hotel size

  • This hotel has 177 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Free onsite valet parking

  • Wheelchair-accessible parking on site

  • Height restrictions apply for onsite parking

  • Onsite carport

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
Things to do
  • Outdoor pool
  • Free pool cabanas
  • 24-hour fitness facilities
  • Free bicycles on site
  • Swim-up bar
  • Pool sun loungers
  • Pool umbrellas
  • Billiards or pool table
Working away
  • Conference space
  • Conference space size (feet) - 366
  • Conference space size (meters) - 34
  • One meeting room
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2013
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Terrace
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Braille signage
  • Lowered peephole/view port in door
  • Low-height counters/sink
  • Visual fire alarm
  • Lever door handles
  • Wheelchair-width doorways
  • Telephone accessibility kit
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

WXYZ bar - This restaurant specializes in Mexican cuisine and serves light fare only. Open daily.

Splash - This beach restaurant specializes in international cuisine and serves light fare only. Open daily.

Refuel - This coffee shop serves light fare only. Open daily.

Aloft Cancun’s small print

Also known as

  • Aloft Cancun
  • Aloft Cancun Hotel Cancun
  • Aloft Hotel Cancun
  • Cancun Aloft
  • Aloft Cancun Hotel
  • Aloft Cancun Hotel
  • Aloft Cancun Cancun

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool access available from 6:30 AM to 10:00 PM.

Guests under 18 years old are not allowed in the health club or fitness facility.

Parking height restrictions apply.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property accepts credit cards, debit cards, and cash.

Optional extras

Early check-in can be arranged for an extra charge of MXN 1140 (subject to availability)

Late check-out can be arranged for an extra charge of MXN 1140 (subject to availability)

Continental breakfast is offered for an extra charge of MXN 249 for adults and MXN 149 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Aloft Cancun

  • Does Aloft Cancun offer free cancellation for a full refund?
    Yes, Aloft Cancun does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Aloft Cancun currently open?
    This property is closed from April 2 2020 to November 14 2020 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at Aloft Cancun?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Aloft Cancun?
    Yes, there's free self and valet parking.
  • Is there a pool at Aloft Cancun?
    Yes, there's an outdoor pool. Guests have pool access from 6:30 AM to 10:00 PM.
  • Are pets allowed at Aloft Cancun?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Aloft Cancun?
    You can check in from 3 PM - midnight. There's a charge of MXN 1140 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of MXN 1140 (subject to availability). Express check-in and check-out and contactless check-out are available.
  • Are there restaurants at or near Aloft Cancun?
    Yes. Nearby restaurants include Mextreme (4-min walk), Chuchito Perez (5-min walk), and The Surfin Burrito (9-min walk).
  • Is there an onsite casino at Aloft Cancun?
    No, this hotel doesn't have a casino, but PlayCity Casino (9-min drive) and Royal Yak Casino and Sports Book (10-min drive) are both nearby.
  • What is there to do at Aloft Cancun and nearby?
    Have fun during the warmer months with activities such as cycling. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a 24-hour fitness center.

Recent reviews

Very good 8.4 From 627 reviews

Exceptional 10.0
Excellent
Great room service clean room excellent service staff was friendly and very helpful welcoming hotel
Saman, us7 night trip
Exceptional 10.0
Great place next to the night clubs
Jacson, us2 night family trip
Exceptional 10.0
Upon arrival, bell hop was insistent and had difficulty respecting my Covid-19 saftey requests. All other staff was warm, welcoming and helpful. Upon arrival at the room, the toilet was clogged. Maintenence promptly arrived to resolve the matter. Comfortable beds in a clean and nice room.
us1 night family trip
Good 6.0
Comfortable but needs updates
This hotel is in a great location but it’s not nearly as nice as the aLoft hotels that I’ve stayed in previously. It is quite old and dated, even the rooftop pool could use some renovations. Overall staff is friendly and beds are comfortable.
Andria, us2 night trip
Good 6.0
It was okay
We received complimentary drinks but they gave us the wrong room. I would have liked the room that we booked but they told us they had already gave it away which makes no sense. It's similar to reserving a Dodge Charger and then they give you a Chrysler Neon. Not very reliable. However, the room was clean and the bed was comfortable.
us1 night trip with friends
Good 6.0
El hotel es bueno en cuanto a costo beneficio. Pero la limpieza del mismo es mala, No hay compromiso en hacer las cosas bien, en una ocasión no sacaron la basura del cuarto, solo aventaron las toallas.
us5 night trip with friends
Very good 8.0
La verdad bastante bien pero el hotel tiene fuerte olor a humedad lo cual es muy desagradable
Marco, us1 night family trip
Fair 4.0
The pictures were totally deceiving. There was no food, no coffee. The pool area was completely unkempt. Very disappointing stay.
us1 night romance trip
Very good 8.0
Great place to stay in the hotel zone. Quiet and very convenient
us3 night trip
Exceptional 10.0
Staff was freaking great.... because of damn COVID we couldn’t have our room clean everyday but staff was on top of what we needed... loved the location,the pool.my son already requested that we better stay at aloft next time we visit Cancun
Aaron, us7 night family trip

Aloft Cancun