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All properties in Hangzhou, Zhejiang, China

Midtown Shangri-La Hangzhou

Luxury hotel with full-service spa, connected to a shopping center, near West Lake

From
NZ$300

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1 / 71Pool
8.4.Very good.
  • The hotel is excellent. Location is desirable. The staff is very friendly and helpful.

    Dec 18, 2019

  • The Room was very nice The lobby of the hotel is nice and location of the hotel is…

    Nov 16, 2019

See all 98 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 414 smoke-free guestrooms
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Breakfast available

For families

  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Daily housekeeping

What’s around

  • In Xihu
  • West Lake - 5 min walk
  • Broken Bridge - 12 min walk
  • Hangzhou Botanical Garden - 2.6 mi / 4.2 km
  • Zhejiang University - 2.6 mi / 4.2 km
  • Leifeng Pagoda - 2.9 mi / 4.6 km
The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)

Enter dates for 2 guests

  • Bask in Winter-Deluxe King room
  • Bask in Winter-Deluxe Twin room
  • Deluxe King Room
  • Horizon Premier King Room
  • Horizon Lakeview King Room
  • Horizon Club King Room
  • Premier King Room
  • Premier Lakeview King Room
  • Executive Suite King Room
  • Executive Lakeview Suite King Room
  • Deluxe Twin Room
  • Premier Twin Room
  • Premier Lakeview Twin Room
  • Horizon Club Twin Room
  • Horizon King Room
  • Bask in winter- Premier Lake King room
  • Bask in Winter-Primer King room
  • Bask in Winter-Primer Twin room
  • Family Fun Theme Room
  • Suite (Specialty)
  • Suite (Shangri-La)

Location

  • In Xihu
  • West Lake - 5 min walk
  • Broken Bridge - 12 min walk

What’s around

Landmarks

  • In Xihu
  • West Lake - 5 min walk
  • Broken Bridge - 12 min walk
  • Hangzhou Botanical Garden - 2.6 mi / 4.2 km
  • Zhejiang University - 2.6 mi / 4.2 km
  • Leifeng Pagoda - 2.9 mi / 4.6 km
  • Lingyin Temple - 4.5 mi / 7.2 km
  • Hangzhou Zoo - 6.4 mi / 10.3 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 42 min drive
  • Hangzhou Station - 6 min drive
  • Hangzhou East Railway Station - 9 min drive
  • Hangzhou Yuhang Station - 18 min drive
  • Fengqi Road Station - 6 min walk
  • Longxiangqiao Station - 11 min walk
  • Wulin Square Station - 15 min walk
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)

At a glance

Hotel size

  • This hotel has 414 rooms
  • This hotel is arranged over 13 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Guests may be subject to health screenings for COVID-19 at the property. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Train station shuttle*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa tub
  • Health club
  • Sauna

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Languages Spoken

  • Chinese
  • English

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Chi. A variety of treatment therapies are provided, including reflexology.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Chengzhong - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Central Market - This café specializes in international cuisine and serves breakfast, lunch, and dinner.

Midtown Brewery - This gastropub serves lunch and dinner.

The Great Lounge - Onsite bar.

Small print

Also known as

  • Midtown Shangri-La Hangzhou Hotel
  • Midtown Shangri-La Hotel
  • Midtown Shangri la Hangzhou
  • Midtown Shangri La Hangzhou
  • Midtown Shangri-La Hangzhou Hotel
  • Midtown Shangri-La Hangzhou Hangzhou
  • Midtown Shangri-La Hangzhou Hotel Hangzhou

Optional extras

Buffet breakfast is offered for an extra charge of CNY 194 for adults and CNY 97 for children (approximately)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Children under 16 years old are not allowed in the spa without adult supervision.

Guests under 16 years old are not allowed in the spa.

Parking height restrictions apply.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Midtown Shangri-La Hangzhou does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an indoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 2 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants, featuring Chinese cuisine. The dining venue will be unavailable from September 9 2020 to March 1 2021 (dates subject to change). Nearby restaurants include Sawasdee Thai Restaurant (3-min walk), Blue Frog (4-min walk), and Pho Vietnamese restaurant (4-min walk).
  • Midtown Shangri-La Hangzhou has 2 bars and a spa, as well as an indoor pool and a health club.
8.4.Very good.
  • 10.0.Exceptional

    Excellent service and location

    The location is excellent and easy access to the city center and the lake as well. The service is great as the staffs are very helpfuland friendly. We upgraded to the Horizon club and the food n drink are excellent. The people are friendly and I would like to praise Strong Zhuang who has been very helpful during our stayed.

    Wai Kuen Bonnie, 4 night romance trip, Sep 27, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Tasty breakfast and nice club lounge access

    The club lounge on the top floor is good for happy hour and casual chat. Breakfast is tasty and great!

    Ruolin, 1 night family trip, Sep 3, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Customer service needs major improvement

    When we arrived at the hotel around 3pm, we were informed that the rooms were not available. However, the check in time was at 2 PM. They informed us that we needed to wait another two hours possibly, which would’ve made our check in time at 5 PM. That was the first stumbling block, coupling on top of that the receptionist at the front desk was not very helpful or professional in apologizing or suggesting a room upgrade at a discount price. It almost seems as if it was our fault for arriving at the hotel and booking them, and not as a proper guest of the hotel. For a five-star facility, I was expecting great customer service and professionalism. Unfortunately some of these for fell short, I do not know if this is the result of Hangzhou culture, or the greater demographic of China, I was expecting the service to not be subpar, but of very high standards. Perhaps, it is because I am bilingual in Chinese and English, that they treated me as if I was from China, which I’m not as I showed them my passport abroad. In any case, as a frequent traveler, and as a gold member of hotels.com, this stay was not to my understanding of our five-star hotel should be run. The room also had a stale and smoking smell, even though we requested a non-smoking room. The stay was barely satisfactory.

    3 night family trip, Sep 3, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    An enjoyable stay in Hangzhou. Location is good. Hotel is next to the famous scenic West Lake. With shopping & life style Mall, Kerry Center by the side, it's so convenient. Metro is also located below Kerry Center making accessibility so easy. Con : Hotel need to improve on the quality of it's break fast spread. Room carpet may need to be replaced due to wear & tear.

    Woon Kiat, 2 night trip with friends, Sep 2, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    I stayed in this hotel back in Oct last year, but this time it’s noisy with many children running around, and the hall way smells very damp with dehumidifiers maybe because of its raining season.... but the location is great with access to a shopping mall and to the subway, and the restaurants are excellent, too.

    3 night business trip, Jul 10, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Good location & extremely comfortable hotel

    Excellent experience. Ideal location for visit to West Lake, short walk to main attractions & plenty of nearby restaurants. Hotel was excellent, comfortable & big enough to stretch out. Lovely shower/bath & excellent room service. Consierge service excellent - only slight downside was self service breakfast was a bit chaotic in sense was very busy & was constantly trying to avoid bumping into people. However, food options good.

    Dave, 4 night romance trip, Apr 25, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    I liked everything , staff was very nice and helpful

    3 night business trip, Mar 20, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    This is so far one of the best hotels that I have stayed in China with excellent service.

    2 night business trip, Mar 17, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    quiet, just in the edge of Xixi westland, nice hotel and good staffs

    1 night business trip, Mar 6, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent staff at the Horizon lounge, attention to detail.

    1 night family trip, Feb 7, 2019

    Verified Expedia guest review

See all 98 reviews