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4-star hotel with restaurant, connected to the convention center, near Hoan Kiem Lake
Pretty good hotel for the price. Rooms didn't quite live up to the pictures, but the…
Apr 19, 2019
Great value for money hotel. Clean, good breakfast, comfortable beds, air con worked well…
Apr 15, 2019
Rollaway beds are available for USD 15.0 per night
Airport shuttle service is offered for an extra charge of USD 18 per vehicle (one way)
Train station pick-up service is offered for an extra charge
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.
Contactless check-out is available.
Each guestroom is kept vacant for a minimum of 48 hours between bookings.
For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards, and cash.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
Gr at hotel really centrally located. The Hotel Manager Tom and his staff are very friendly and so willing to help out. We were traveling with our 9 & 11 yo children and the hotel was perfect. The staff were great with the kids too. I’d recommend the Royal Palace Hotel to all travelers
Nicky, 4 night family trip, Aug 29, 2018
Verified Hotels.com guest review
Location is good. The towels and bedsheets are clean but tired.
1 night trip with friends, Oct 25, 2020
Verified Expedia guest review
The service at the Royal Palace 2 was outstanding. Max was very attentive to all our needs and went out of his way to ensure everything was great.
Chloe, 3 night trip, Mar 10, 2020
Verified Hotels.com guest review
We had a great time here. Perfect location right in the heart of the old town. Tommy helped us from check out to check-in and all staff were so friendly and great.
Harry, 5 night trip with friends, Mar 9, 2020
Verified Hotels.com guest review
Centrally located and affordable, this hotel works for a few days in Hanoi. The staff is wonderful and always helpful. Anna, Max and Tommy should be your go-to front desk managers. The rooms are very much as seen on the website.
2 night business trip, Mar 9, 2020
Verified Hotels.com guest review
Max, the hotel clerk is incredibly nice, professional, and helpful. He went above and beyond to make sure our stay was wonderful, as well as navigate unexpected flight cancellations. The rooms are clean, the breakfast is yummy, the wifi is fast, and the prices are awesome. We especially loved the complementary walking map for sightseeing in the area and a translation for taxis.
Jessica, 1 night romance trip, Mar 8, 2020
Verified Travelocity guest review
Great location, friendly manager(Max) and staff, very helpful, very welcoming. Room is beautiful and comfortable. Will come back and stay again.
Clifford, 1 night family trip, Mar 8, 2020
Verified Hotels.com guest review
Thank you Anna, Max, and Tommy for making my group's stay in Hanoi a wonderful one. Thanks also to the hotel chef for a fabulous breakfast every day. This hotel is very good value for the cost.
1 night business trip, Mar 8, 2020
Verified Hotels.com guest review
Great location and very reasonable price for 4 of us. The room was very large and comfortable, highly recommend! We were upgraded to the bigger one on 5th floor. Mr Max, the manager, was so good in arranging our room and city's information.
Clifford, 1 night family trip, Mar 7, 2020
Verified Hotels.com guest review
We requested the hotel.com to shift our stay from 7 to 9 to 8 to 10 due to coronavirus issue and the airline made a change on our fight. There was no response .The hotel phone also cannot contact. When we reach there on 8th, the hotel manager lies to us that their hotel is fully book and can't do anything about that. Ask us to find another hotel. When we ask back even with the coronavirus issue the hotel are fully book? Then he answered ,can book again need to pay. What a sly, he just said fully book and said again he will help to book at their hotel. We are not confortable to stay,so we move to other hotel next day with a cheaper price n bestter service. The hotel room is just a room, no city or whatever view. The staff are not friendly. Not even say hello to the guests. One more thing, don't try any snack on the table, mention for free and charged very expensive price.
Nang, 2 night family trip, Mar 6, 2020
Verified Hotels.com guest review