ibis Surabaya City Center

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Overview of ibis Surabaya City Center

UNESCO Sustainable Travel Pledge

ibis Surabaya City Center

3.5 star property
3.5-star hotel in Surabaya with restaurant and bar/lounge

8.2/10 Very good

53 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
  • Lounge area
Map
Jalan Basuki Rahmat 94 - 96, Surabaya, East Java, 60271
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Business center
  • Airport shuttle
  • Area shuttle
  • UNESCO Sustainable Property
  • 24-hour front desk
  • Coffee/tea in a common area
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Heart of Surabaya
  • Tunjungan Plaza - 1 min drive

Getting around

  • Surabaya (SUB-Juanda) - 18 min drive
  • Surabaya Pasar Turi Station - 4 min drive
  • Surabaya Gubeng Station - 29 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

ibis Surabaya City Center

3.5-star eco-friendly hotel in the business district
A roundtrip airport shuttle, a free daily manager's reception, and a coffee shop/cafe are just a few of the amenities provided at ibis Surabaya City Center. The onsite restaurant, Taste Restaurant, features international cuisine and al fresco dining. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also find perks like:
  • Free self parking
  • Buffet breakfast (surcharge), an area shuttle, and meeting rooms
  • Free newspapers, a 24-hour front desk, and a front desk safe
  • Guest reviews speak well of the breakfast and location
Room features
All 224 rooms have comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks like air conditioning and separate sitting areas.
More amenities include:
  • Bathrooms with showers and free toiletries
  • 32-inch LED TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and coffee/tea makers

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 224 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 2 PM - anytime
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • 24-hour room service

What to do

  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (1937 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Spa services

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center

Languages

  • English
  • Indonesian

Room amenities

Be entertained

  • 32-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Dining

Taste Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 84700 per person (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 150000 per vehicle. Maximum occupancy 3
  • Area shuttle service is offered for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

Also known as

Ibis Basuki Rahmat
Ibis Surabaya Basuki Rahmat
ibis Surabaya City Center Hotel
ibis Surabaya City Center
Ibis Surabaya City Center Hotel Java
ibis Surabaya City Center Hotel
ibis Surabaya City Center Surabaya
ibis Surabaya City Center Hotel Surabaya

Frequently asked questions

Does ibis Surabaya City Center offer free cancellation for a full refund?
Yes, ibis Surabaya City Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at ibis Surabaya City Center?
As of 18 August 2022, prices found for a 1-night stay for 2 adults at ibis Surabaya City Center on 22 August 2022 start from NZ$30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at ibis Surabaya City Center?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at ibis Surabaya City Center?
Sorry, pets aren't allowed.
Is parking offered on site at ibis Surabaya City Center?
Yes, there's free self parking.
Is airport shuttle service offered by ibis Surabaya City Center?
Yes, an airport shuttle is available. The charge is IDR 150000 per vehicle.
What are the check-in and check-out times at ibis Surabaya City Center?
You can check in from 2 PM - anytime. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
What is there to do at ibis Surabaya City Center and nearby?
Ibis Surabaya City Center has spa services.
Are there restaurants at or near ibis Surabaya City Center?
Yes, Taste Restaurant offers alfresco dining and international cuisine. Nearby restaurants include Mie Kedondong (4-min walk), Bon Ami (4-min walk), and Noach Cafe & Bistro (6-min walk).
What's the area around ibis Surabaya City Center like?
Ibis Surabaya City Center is in the heart of Surabaya, a short 12-minute walk from Tunjungan Plaza and 16 minutes' walk from Surabaya Plaza Shopping Mall. Travelers say this hotel is in a good location.

Overall score and ratings

8.2

Very good

8.3/10

Cleanliness

8.2/10

Staff & service

8.5/10

Amenities

8.1/10

Property conditions & facilities

8/10 Very good

1-night trip
Verified Expedia guest review

10/10 Exceptional

Great location!
Nice and affordable place to stay for business trip. Location is outstanding, in Surabaya City Centre.
1-night business trip
Verified Hotels.com guest review

8/10 Very good

Service staff were friendly, effective, and efficient.
2-night trip with friends
Verified Expedia guest review

8/10 Very good

1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nice and very clean hotel. Good breakfast, their breakfast start from 3am to 10am.
1-night trip
Verified Expedia guest review

8/10 Very good

Ok Ok. .. not bad
Overall Good. Receptionist friendly
1-night romance trip
Verified Hotels.com guest review

8/10 Very good

City, private and quiet
I enjoyed my stay, and liked the location.
Peter, 1-night trip
Verified Hotels.com guest review

8/10 Very good

A good city centre hotel
A nicely kept and well placed hotel but on a busy road. Dependent on room you do pick up on overnight noise.
Verified Hotels.com guest review

8/10 Very good

Kebetulan ada acara di gramedia Expo, dan Hotel ini persis di depannya. Kamar standar, dengan kamar mandi berukuran agak kecil. Rasa makanan breakfast lumayan, tapi pilihan menu agak terbatas.
1-night business trip
Verified Hotels.com guest review