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All properties in Kota Kinabalu (and vicinity), Sabah, Malaysia
1 room, 2 adults

Promenade Service Apartments

2-star2 stars
3-G-17, Lorong Api-Api 2, Api-Api Centre, Kota Kinabalu (and vicinity), Sabah, 88000, Malaysia

City-center hotel within walking distance of Centre Point
  • Free WiFi
  • Collect stampsYou can collect™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • At the cov19 now , this hotel is good , near by all the convenient and food Sep 30, 2020
  • Nice room, so clean, they provide all needed facilities for me. Sortly, i'm satisfied…Dec 29, 2019

Promenade Service Apartments

from NZ$32
  • Studio Twin
  • Family Room
  • (MCRC) Superior
  • Standard Room with Window
  • Studio King
  • Family Superior
  • Family Deluxe
  • Check In Queen
  • Check In Twin
  • Deluxe Room
  • Standard Room without Window

What’s around Promenade Service Apartments


  • In Downtown Kota Kinabalu
  • Imago Shopping Mall - 13 min walk
  • Centre Point - 5 min walk
  • Kota Kinabalu Central Market - 10 min walk
  • Gaya Street Sunday Market - 17 min walk
  • Suria Sabah Shopping Mall - 18 min walk
  • Jesselton Point Ferry Terminal - 25 min walk
  • Sutera Harbour - 32 min walk

Getting around

  • Kota Kinabalu Intl. Airport (BKI) - 13 min drive
  • Tanjung Aru Station - 7 min drive
  • Airport pick-up service

At a glance

Key facts

Hotel size

  • This hotel has 133 rooms


  • Check-in time 2:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
The front desk is open daily from 6:00 AM - 1:00 AM. If you are planning to arrive after 12:30 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Pets not allowed


  • Free WiFi in rooms



  • Onsite self parking (fees apply)

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Working away
  • Conference space
  • Front desk (limited hours)
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Elevator
Languages Spoken
  • Chinese
  • English
  • Malay

In the room

Home comforts
  • Air conditioning
  • Iron/ironing board (on request)
Freshen up
  • Shower only
Be entertained
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping

Promenade Service Apartments’s small print

Also known as

  • Apartments Promenade
  • Promenade Service Apartments Hotel Kota Kinabalu
  • Promenade Service
  • Promenade Service Apartments
  • Promenade Service Apartments Kota Kinabalu
  • Promenade Service Kota Kinabalu
  • Promenade Service Apartments Hotel
  • Promenade Service Apartments Kota Kinabalu


Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Deposit: MYR 100 per stay

Optional extras

Self parking is available for an extra charge

Rollaway beds are available for MYR 55.0 per day

Airport shuttle service is offered for an extra charge of MYR 80 per vehicle. Maximum occupancy 6

Airport shuttle service for children costs MYR 0

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Promenade Service Apartments

  • Does Promenade Service Apartments offer free cancellation for a full refund?
    Yes, Promenade Service Apartments does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Promenade Service Apartments?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Promenade Service Apartments?
    Yes. Self parking costs MYR 2.00.
  • Are pets allowed at Promenade Service Apartments?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Promenade Service Apartments?
    You can check in from 2:00 PM - midnight. Check-out time is noon.
  • Are there restaurants at or near Promenade Service Apartments?
    Yes. Nearby restaurants include Gusto Food & Wine (4-min walk), Mai Yai Thai Orchid Restaurant (4-min walk), and Toscani (4-min walk).
  • Is airport shuttle service offered by Promenade Service Apartments?
    Yes, a shuttle from the airport to the hotel is available from 9:30 AM to 8:00 PM. The charge is MYR 80 per vehicle.

Recent reviews

Good 7.2 From 160 reviews

Poor 2.0
The lobby was nice and clean. The apartment on the other hand was very disappointing. The apartment on the brochure and the one we stayed in is deffinatley not the same place.Paint on walls is dirty, bedding sheets was not clean and full of hair.The air con local control was broken and there is stains on the carpet. The shower tiles was filthily and there was mold on the bottom of shower. I will not stay in this apartments again.
DuPreez, my3 night trip with friends
Exceptional 10.0
Located in centre town of Kota Kinabalu...
MOHAMAD, my1 night family trip
Fair 4.0
Molded dirty bathroom ; never clean
Van H, au4 night family trip
Exceptional 10.0
It was amazing & comfortable
NORAZWADA, gb1 night family trip
Poor 2.0
Don't be fool by their pictures. Yes, for the price the rooms may look alright BUT the environment of the apartment is way dodgy! It's very very dirty and not safe
gb1 night family trip
Fair 4.0
The room smelly and way to the room is wet everyway.. maybe coz of rain ? The service counter is good. Friendly . But maybe this is first and last for me.
my1 night family trip
Exceptional 10.0
Clean & safety
my2 night trip
Very good 8.0
conveniance for food and shoppi ng. great to kinchenette. deposit of 100rm is new to me, it will be better to inform check in guest beforehand or adjourn the payment when I can get change for rm st Center Point Sabah.
kris, hk6 night trip
Poor 2.0
The picture not exactly same. The room dirty and got cockroaches!
my3 night trip
Poor 2.0
It was nightmares stay over day. The picture not exactly same !
my3 night trip

Promenade Service Apartments