Quality Hotel & Suites Brasilia, Brasilia

Be careful with this hotel: the reservation was not respected even though it was confirmed. It was a total disapointment to find out very late at night that the hotel Quality Hotel & Suites Brasilia did not withhold the reservation I made through hotels.com. They simply did not have a room for me. Instead, they took me to another hotel far away, with a lot of trafic, which was very inconvenient for me because I had appointments set up for next day, early in the morning. The end result was that I slept very little that night which made my first day of work in Brasilia really tiresome. I have to recognize though that the hotel paid the taxi that took me back and forth to the other hotel, however, the fact that I had to sleep in another location the first night and that I ended up sleeping four hours, made me feel really bad about the experience with this hotel. Once one makes a reservation with hotels.com there should not be any excuses by the hotel, especially at the very last minute when the customer has no choice but to accept whatever other alternative they give, if any.

This hotel is a good choice, I would just suggest a printed map with direction to the parking area be given during check-in; the signage on elevator be matched with actual elevator buttons; signage to pool and gym, all minor improvements that would save guests time.

People is amazing, rooms are so clean, food is amazing. As it is a new hotel, they are really making a big effort to impressive and IT WORKED on me! I miss some of the people there, they were really great!