Verwood Hotel & Serviced Residence

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Outdoor pool
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Overview of Verwood Hotel & Serviced Residence

Verwood Hotel & Serviced Residence

4.0 star property
4-star hotel in Surabaya with outdoor pool and restaurant

7.0/10 Good

106 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Jl. Raya Kupang Indah, Surabaya, East Java, 60189
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free babysitting
  • Free area shuttle
  • Fitness center
  • Sauna
  • Steam room
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Babysitting (free)
  • Children's pool
  • Playground on site
  • Private bathroom
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • Tunjungan Plaza - 7 min drive

Getting around

  • Surabaya (SUB-Juanda) - 32 min drive
  • Surabaya Gubeng Station - 9 min drive
  • Surabaya Pasar Turi Station - 23 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)

About this property

Verwood Hotel & Serviced Residence

Verwood Hotel & Serviced Residence offers an airport shuttle (available 24 hours) for IDR 260000 per vehicle one way. You can indulge in massages, facials, or aromatherapy, and grab a bite to eat at Terakota, which serves international cuisine and is open for breakfast, lunch, and dinner. Other features of this upscale hotel include an outdoor pool, a bar/lounge, and a fitness center. Fellow travelers say good things about the helpful staff and breakfast.


English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 467 rooms


  • Check-in time from 2 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 4 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Free babysitting


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Wheelchair-accessible parking on site


  • Airport shuttle (available 24 hours)*


  • Free area shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's pool
  • Free local shuttle
  • Playground
  • Free babysitting

Working away

  • Business center
  • Meeting rooms
  • Computer station


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop


  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • Arcade/game room
  • Spa services
  • Sauna
  • Massage/treatment rooms
  • Steam room


  • Elevator
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet


  • English
  • Indonesian

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms and outdoor treatment areas. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.


Terakota - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 150000 per person (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 260000 per vehicle (one way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


This property accepts credit cards, debit cards and cash.

Also known as

Somerset Hotel & Serviced Residence
Somerset Surabaya Hotel & Serviced Residence
Somerset Surabaya Serviced Residence
Surabaya Somerset Hotel
Somerset Surabaya Hotel & Serviced Residence Java
Somerset Surabaya Hotel And Serviced Residence
Verwood Hotel Serviced Residence Surabaya
Somerset Surabaya
Somerset Hotel Surabaya
Verwood Hotel Serviced Residence
Verwood Serviced Residence Surabaya
Verwood Serviced Residence
Somerset Surabaya Hotel Serviced Residence
Verwood Hotel
Somerset Surabaya Hotel
Verwood & Serviced Surabaya
Verwood Hotel & Serviced Residence Hotel
Verwood Hotel & Serviced Residence Surabaya
Verwood Hotel & Serviced Residence Hotel Surabaya

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



8/10 Very good

Hotel like home
The hotel is quite old my clean and comfortable Service was good and staffs are friendly
Low Peng, 1-night trip
Verified guest review

2/10 Poor

I had been cheated by your extremnely high cost of the hotel on top of the officialm publiushed rate
Teodoro, 1-night business trip
Verified guest review

8/10 Very good

BoonHeng, 1-night business trip
Verified guest review

4/10 Fair

3-night trip
Verified Expedia guest review

8/10 Very good

Pretty Good Value for a Pretty Old but Nice Hotel
Hotel is good value for what it offers. The rooms and facilities might look a little old, but they're alright. Didn't manage to try the breakfast, but will probably do so next time.
Freddy, 2-night trip
Verified guest review

8/10 Very good

Rudy Bambang, 1-night business trip
Verified guest review

8/10 Very good

Breakfast was good.
I can enjoy the breakfast.
Taro, 2-night business trip
Verified guest review

8/10 Very good

The serviced apartments are very spacious. Clean but older. Breakfast (included) is great. Customer service is fantastic.
Elaine, 2-night family trip
Verified guest review

8/10 Very good

BoonHeng, 1-night business trip
Verified guest review

8/10 Very good

Bhaskar, 2-night business trip
Verified guest review