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All properties in New York, New York, United States of America
1 room, 2 adults

Hotel Hugo, New York, United States of America

4.5-star4.5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Highchair
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
525 Greenwich Street, New York, NY, 10013, United States of America

Luxury hotel with 2 bars/lounges, near Hudson River Park
  • Free Internet
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Highchair
    • Babysitting or childcare (surcharge)
    • Connecting/adjoining rooms available
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Can not wait to come back! Loved it here so much Dec 2, 2018
  • In this crazy time I still wanted to still have a nice experience. Those who worked at…Jul 7, 2020

Hotel Hugo, New York, United States of America

from NZ$266
  • Superior Room
  • Superior Room, 2 Double Beds
  • Deluxe Room
  • Deluxe Room, 2 Double Beds

What’s around Hotel Hugo, New York, United States of America

Landmarks

  • In Manhattan
  • Washington Square Park - 15 min walk
  • National September 11 Memorial - 21 min walk
  • The High Line Park - 24 min walk
  • Whitney Museum of American Art - 19 min walk
  • Chelsea Piers - 30 min walk
  • Hudson River Park - 11 min walk
  • Brookfield Place - 23 min walk

Getting around

  • LaGuardia Airport (LGA) - 26 min drive
  • John F. Kennedy Intl. Airport (JFK) - 36 min drive
  • Liberty Intl. Airport (EWR) - 20 min drive
  • New York, NY (NYS-Skyports Seaplane Base) - 14 min drive
  • Teterboro, NJ (TEB) - 19 min drive
  • Linden, NJ (LDJ) - 25 min drive
  • New York Christopher St. Station - 9 min walk
  • New York 9th St. Station - 17 min walk
  • New York 14th St. Station - 22 min walk
  • Spring St. Station (Vandam St.) - 5 min walk
  • Canal St. Station (Varick St.) - 6 min walk
  • Houston St. Station - 7 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 122 rooms
  • This hotel is arranged over 18 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details. Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets allowed *

  • Restrictions apply *

  • 2 per room

  • Pets must be supervised

  • Food and water bowls available

Internet

  • Free WiFi in public areas

  • Free wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Valet parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Room service (during limited hours)
  • Free reception
Things to do
  • 24-hour fitness facilities
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Use of nearby fitness center (discount)
Working away
  • 24-hour business center
  • Conference space
  • Conference space size (feet) - 500
  • Conference space size (meters) - 46
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • Rooftop terrace
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed captioned TV
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • First-run movies
  • Pay movies
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • WiFi (surcharge)
  • Free local calls
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Felix Cafe - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting).

Bar Hugo - This rooftop bar specializes in American cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Azul on the Rooftop - This rooftop bar specializes in American cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open select days.

Hotel Hugo, New York, United States of America’s small print

Also known as

  • Hotel Hugo
  • Hotel Hugo Hotel New York
  • Hotel Hugo New York
  • Hugo Hotel
  • Hugo New York
  • Hotel Hugo Hotel
  • Hotel Hugo New York

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Parking height restrictions apply.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for lunch and dinner.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines; the SafeStay (AHLA - USA) sanitization guidelines; and the Safe Travels (WTTC - Global) sanitization guidelines.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

Pet deposit: USD 100 per stay

  • Resort fee: USD 28.69 per accommodation, per night

Resort fee inclusions:

  • Health club access
  • Fitness center access
  • Nearby fitness center access
  • Bicycle storage
  • Business center/computer access
  • Internet access (may be limited)
  • Newspaper
  • Phone calls (may be limited)
  • Faxes
  • In-room safe
  • In-room safe and safe insurance
  • In-room coffee
  • Concierge/valet service
  • Housekeeping
  • Additional inclusions
  • WiFi access (may be limited)

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

The fitness facility is accessible for USD 28.69 per accommodation, per night

Valet parking costs USD 75 per night

Parking is available nearby and costs USD 55.00 per day

Breakfast costs between USD 18.00 and USD 26.00 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 150.00 per accommodation, per stay

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of USD 70 per vehicle (one-way, Maximum occupancy 4)

WiFi is available in guestrooms for USD 0.00 per night (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Hugo, New York, United States of America

  • Does Hotel Hugo offer free cancellation for a full refund?
    Yes, Hotel Hugo does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Hotel Hugo?
    Yes. Valet parking costs USD 75 per night.
  • Are pets allowed at Hotel Hugo?
    Yes, pets are welcome, with a limit of 2 per room. There's a charge of USD 150.00 per accommodation, per stay, and there's also a deposit of USD 100 per stay. Service animals are exempt from fees.
  • What are the check-in and check-out times at Hotel Hugo?
    You can check in from 3:00 PM to midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Hotel Hugo?
    Yes, there's an onsite restaurant that serves American cuisine. Nearby restaurants include Aquagrill (6-min walk), Dominique Ansel bakery (7-min walk), and Mas (8-min walk).
  • Is airport shuttle service offered by Hotel Hugo?
    Yes, an airport shuttle is available. The charge is USD 70 per vehicle one-way.
  • What is there to do near Hotel Hugo?
    Recommended spots to visit include Hudson River Park (11-min walk) and Washington Square Park (0.8 mi), along with Whitney Museum of American Art (1 mi) and National September 11 Memorial (1.1 mi).

Recent reviews

Good 7.8 From 430 reviews

Poor 2.0
HORRIBLE EXPERIENCE
I had a horrible experience. They are currently under construction so not only is it noisy, but looking out the windows were depressing. We bought a superior king room and it didn’t feel superior at all! The first room we were placed in was the second floor the room was extremely small and when I looked out the window I saw nothing because there was a big machine blocking it. We went down to the service desk and asked to be placed in a better room, we received attitude from the front desk employees and was placed on the third floor with the same issue of being placed next to all the construction stuff. The elevator took an eternity to get you from one floor to the next,but that’s not even the worse part! The next morning the alarms throughout the hotel kept going off, a front desk worker got on the intercom saying that “this was just a test” but from 8am (this is when I was woken up) until we finally gave up and checked out around 10:45 the alarm was still Going off at random. We complained about our experience and the man literally just grabbed a sheet of white paper and wrote “Room ###- Complaint”. My whole trip was ruined I received no sleep and left The Hugo hotel feeling defeated.
Tkeyah, us1 night trip
Good 6.0
Rooms were not as clean or well kept as pictured
michaela, us2 night trip with friends
Very good 8.0
Good experience with minor oversights
We had a nice experience at Hotel Hugo. The staff was friendly and helpful about how to get around town. Also the location was good and quiet. The only issue was we got a used towel when we first got there and half used body lotion. We got new items after and didn't have further issues.
Suzanne, us3 night trip
Very good 8.0
Not bad near Soho
I'm glad we stayed here but a little too far west for my taste. Best part was that you can find free parking in the area on the weekends. Hotel itself not bad. Lobby looking tired. Front desk crew great but is there a bellhop or concierge to help with taxis or car parking or luggage? Hard to find....No restaurant for now as it is being updated so can't comment on that. Rooms were very comfortable and clean with comfy mattresses and awesome thick towels. Rooms also very quiet, only hearing noise from a few insensitive guests that were loud in the hall. All the rooms are very close to the elevator so good for those with mobility issues. Very convenient to Soho/Canal Street.
dorothea, us1 night trip
Very good 8.0
Great location
Nice hotel in a great area. A few small details such as difficult to access the shower knob without getting soaked and cafe's coffee was not that great. Otherwise we really liked it and will come back.
us2 night trip with friends
Very good 8.0
Only complaint is that the sheets were frayed on two occassions
Peter, us2 night trip
Very good 8.0
Noisy...
Too many noisy corporate events on the roof bar
Fabrice, us3 night business trip
Exceptional 10.0
Perfect one year anniversary stay
The decor is romantic, the room is clean and perfect for our anniversary celebration. The best part was the roof top bar.
Carlos, us1 night trip
Poor 2.0
Much better options out there.
A/C was not working, I made several complaints and they couldn't change my room until the last night. I was there for 4 nights. It was hot and unpleasant. Beds are not comfortable, rooms were not clean and housekeeping only cleaned half of my room each day, forgetting to take out trash and remove glasses. Water pressure in showers was awful. They lied to Hotels.com when I called to see if i could be moved to a new hotel because they couldn't fix the ac and couldn't move me to a new room as they said they were full. It was unpleasant as I came back from work every night when they claimed they fixed it then I would have to sit in the room with the manager on duty and the maintenance guy trying to fix the ac night after night. They were not understanding or willing to do anything but give me the service daily fee off but then they charged my card for that anyways. I ended up having to extend my work trip in NYC and I booked a different hotel what a huge difference one block over and much cheaper.
Sarah, us4 night business trip
Good 6.0
Pretty good, but with definite flaws
Overall, Hugo was a pleasant experience with several significant flaws. The hotel is in a terrific soho location and on a relatively quiet street, which was nice. The hotel decor and theme, albeit slightly dated, was nice and relaxing. But two complaints. First, the air conditioning wasn’t working the entire stay. It would only turn on when we messed with the overly confusing thermostat, then would switch to fan only. And second, they charged a $60 resort fee for three nights. I understand a resort fee when you’re a resort, but this hotel has minimal services and doesn’t even have a pool. Overall, we had a nice stay but will look at other options next time.
us3 night trip

Hotel Hugo, New York, United States of America

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