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All properties in Lisbon, Lisbon District, Portugal
1 room, 2 adults

My Story Hotel Ouro

3-star3 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Dry cleaning/laundry service
  • Elevator
  • Free WiFi
Rua Áurea 100, Lisbon, 1100-063, Portugal

3-star hotel with restaurant, near Commerce Square
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Dry cleaning/laundry service
    • Elevator
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Very good overall. They just forgot yo do our room but great hotel. We are pleased.…Aug 7, 2020
  • Great location and very convenience for shopping restaurant and bar . Feb 7, 2020

My Story Hotel Ouro

from NZ$140
  • Double Room
  • Single Room

What’s around My Story Hotel Ouro

Landmarks

  • In Lisbon Old Town
  • Commerce Square - 5 min walk
  • Rossio Square - 5 min walk
  • Se - 5 min walk
  • Lisbon Cathedral - 7 min walk
  • Castle of Sao Jorge - 13 min walk
  • Santa Justa Elevator - 3 min walk
  • Lisbon City Hall - 4 min walk

Getting around

  • Humberto Delgado Airport (LIS) - 21 min drive
  • Cascais (CAT) - 31 min drive
  • Rossio Station - 7 min walk
  • Cais do Sodré Station - 12 min walk
  • Santa Apolonia Station - 19 min walk
  • Rua da Conceição Stop (28E) - 1 min walk
  • Baixa-Chiado Station - 2 min walk
  • Rua da Conceição Stop (12E) - 3 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 51 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle*

Parking

  • No onsite parking

Payment types at the property

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
Things to do
  • Bicycle rentals nearby
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
Sleep well
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

My Story Hotel Ouro - This restaurant specializes in Portuguese cuisine and serves lunch and dinner.

My Story Hotel Ouro’s small print

Also known as

  • My Story Hotel
  • Lisbon My Story Hotel Ouro Hotel
  • Hotel My Story Hotel Ouro
  • My Story Hotel Ouro Hotel
  • My Story Hotel Ouro Lisbon
  • My Story Hotel Ouro Hotel Lisbon
  • My Story Hotel Ouro
  • My Story Hotel Ouro Lisbon
  • My Story Ouro
  • My Story Ouro Lisbon
  • My Story Hotel Ouro Lisbon
  • My Story Ouro Lisbon
  • My Story Ouro
  • Hotel My Story Hotel Ouro Lisbon

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Portugal).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 14 years of age.

Optional extras

Buffet breakfast is offered for an extra charge of EUR 15 for adults and EUR 15 for children (approximately)

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for My Story Hotel Ouro

  • Does My Story Hotel Ouro offer free cancellation for a full refund?
    Yes, My Story Hotel Ouro does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at My Story Hotel Ouro?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at My Story Hotel Ouro?
    Sorry, there's no onsite parking at My Story Hotel Ouro.
  • Are pets allowed at My Story Hotel Ouro?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at My Story Hotel Ouro?
    You can check in from 2 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near My Story Hotel Ouro?
    Yes, My Story Hotel Ouro offers Portuguese cuisine. Nearby restaurants include Natraj (3-min walk), Aprazível (3-min walk), and Mezzogiorno (3-min walk).
  • Is airport shuttle service offered by My Story Hotel Ouro?
    Yes, an airport shuttle is available.
  • Is there an onsite casino at My Story Hotel Ouro?
    No, this hotel doesn't have a casino, but Lisbon Casino (22-min drive) is nearby.
  • What is there to do at My Story Hotel Ouro and nearby?
    Have fun during the warmer months with activities nearby such as cycling.

Recent reviews

Very good 8.4 From 177 reviews

Exceptional 10.0
excellent
excellent stay great location the only down side is the size of the room its small/ otherwise its fantastic place
guy, il4 night trip
Very good 8.0
Convenient, laid back, pleasant staff, location — within easy walking distance to Metro.
SgC, us3 night trip
Exceptional 10.0
I liked the location and the staff was very helpful in providing advice on what to see and how to get there. I was reallhy pleased with staff attitude specially the two young men at the reception desk.
Francia, us5 night trip
Exceptional 10.0
Welcoming, charming and in a great location in Baixa Lisbon.
us1 night family trip
Exceptional 10.0
Great Front Desk
Front desk staff exceptional. Rooms a little small for more than 2 ppl. Coffee maker would have been a nice touch but it got me out of bed each day to.do my.steps,
Teresa, us2 night trip
Exceptional 10.0
Excellent hotel, good breakfast and location perfect to visit Lisbon (next to tram, bus and metro stops).
au2 night romance trip
Exceptional 10.0
Staff is super friendly and nice. They helped me with an early check-in and dropped my luggage to my room. Interiors in the hotel and in the room are modern and makes you feel good. Room was clean and well equipped. Location is excellent and easily walkable to restaurants, Supermarket, attractions, clubs, transport. Will definitely stay next time here.
Sunil, us1 night trip
Exceptional 10.0
Good location. Close to the Metro station and major tourist attractions as well as the shops and restaurants.
gb2 night trip
Good 6.0
They changed my property when I arrived so never stayed at this hotel. They were very helpful to get us moved
ca2 night family trip
Good 6.0
OK hotel
Quiet old equipment, old towls, I think you can fond better at this price. The hotel design is OK, the rooms are small.
Alexsandra, gb3 night trip

My Story Hotel Ouro