Ark Palace Hotel, Odessa, Ukraine

Completely dissapointed, bad management. It was impossible to stay in the room all day due to restoration works. Disappointing management, because unwilling to solve the issue. I have paid for being in vacation and rest and I have ended up in a nigtmare where was impossible to stay in the room and relax. I have spoken several timex with the management and they have been uncapable to find any solution. Overpriced the early check-in; swimming pool available under payment of extra. This hotel is a nightmare never again, they have lost a costumer.

Hotel was good. Execelent location. Personel where very helpful. Good food in the restaurant with reasonable prices. The first floor of the building is hotel, the rest is apartments for politicians and wealthy people. My room was a little outdated and had some renovation in the floor above me. The hammering and drilling started 9-10 and kept going for hours. Had no wifi conection at all in my room. My friend did not have these problems with his room. The breakfast was sparse.

It was fine, only spent an evening there.

When we came to check in at 2:30AM the room was not ready so we had to wait 20min for the room to be prepared. We ordered a twin-bed room and it was at best awfull. The A/C did not work, the beds were 2x70cm with no support, so you would just fall out of the bed. The closet was ruined, the in-room safe was not bolted, it was not possible to lock the bathroom door.. This is just what i remember from the top of my head. After the first night with no sleep we talked to the reception (a man), and he said he could have someone look at the AC, and that was it. I called Hotels.com who cancelled the rest of the booking (supposed to stay there 4 nights), but we still had to pay for the first night. Since I was tired and just wanted to get out of there I accepted it. When we checked out there was a girl at the reception that understood we were really not satified and wanted to make ammence, but then we had booked a new room in a decent hotel.

A nice hotel very close to Arkadia, a 5 min walking distance. Clean room and very nice stuff, friendly and always wants to help. The breakfast is good, but not a lot of choices. The few problems we had was: The bed is double mattress instead of a king one, so it makes it not so comfortable. Sometimes there was a bad smell from the bathroom ??? The SPA is in a additional pay, 800 grn for a person (for a one entrance) so u can come and go. Also this price isn't including the Gym... But i have to say that it's a beautiful spa and the massages are in a reasonable price. Overall a nice place in a very good location at a reasonable price :-)