2/10 Poor
19 December 2022
I would not recommend this hotel. Service was so bad. Arrived to the hotel to no towels available, no coffee facilities provided when they advertised all will be provided. The first night I also went to have a a Shower and the shower head came off. This hotel is run down maybe nicer when it first opened but it is so run down with their facilities. I asked if we could have another room as air conditioner wasnt working and moved to another room but same service, no towels, no tea or coffee sachets available. Air conditioner is controlled by them apparently there is no remote to control air con in the rooms. This is false advertising on their website. We paid less to stay at Moatoga Hotel and it was a much better service and experience, however we paid more staying at Moanalisa hotel and their service and facilities were really bad. I Will not recommend to book or stay here again. Book at your own risk you wont get the facilities you paid for. Basically paying for just the bed to sleep in.
Leataosina
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