Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Krakow, Lesser Poland Voivodeship, Poland
1 room, 2 adults

Mercure Krakow Stare Miasto (Old Town)

4-star4 stars
Pawia 18 B, Krakow, 31154, Poland

4-star hotel with restaurant, near Krakow Barbican
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Poland may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

Notes

  • Excellent stay excellent staff excellent location Jul 14, 2019
  • This is a fabulous hotel. The staff are helpful and the location is perfect.Mar 10, 2020

Mercure Krakow Stare Miasto (Old Town)

from NZ$80
  • Premium Room, 1 Twin Bed (Privilege)
  • Classic Twin Room, 1 Twin Bed
  • Classic Room
  • Classic Double Room, Multiple Beds

What’s around Mercure Krakow Stare Miasto (Old Town)

Landmarks

  • In City Centre
  • Main Market Square - 13 min walk
  • Wawel Castle - 22 min walk
  • Oskar Schindler Factory - 37 min walk
  • Krakow Barbican - 5 min walk
  • St. Mary's Basilica - 11 min walk
  • Cloth Hall - 12 min walk
  • Dragon's Den - 25 min walk

Getting around

  • John Paul II - Balice Airport (KRK) - 33 min drive
  • Krakow Glowny Station - 9 min walk
  • Wieliczka Station - 14 min drive
  • Wieliczka Rynek-Kopalnia Station - 15 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 198 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 2 PM-5:00 AM
  • Check-out time is noon

Restrictions related to your trip

  • Poland may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed *

  • Food and water bowls available

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle *

Parking

  • Self parking * on site

  • Electric vehicle charging point

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Fitness facilities
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 3229
  • Conference space size (meters) - 300
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2016
  • Elevator
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord
Languages Spoken
  • English
  • French
  • German
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Mercure Krakow Stare Miasto (Old Town)’s small print

Also known as

  • Mercure Krakow Stare Miasto Old Town Hotel
  • Mercure Krakow Stare Miasto Old Town
  • Mercure Krakow Stare Miasto
  • Mercure Krakow Stare Miasto (opening September 2016)
  • Mercure Krakow Stare Miasto (Old Town) Hotel
  • Mercure Krakow Stare Miasto (Old Town) Krakow
  • Mercure Krakow Stare Miasto (Old Town) Hotel Krakow

Policies

Parking height restrictions apply.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Optional extras

Self parking costs PLN 100 per day

Buffet breakfast is offered for an extra charge of PLN 50 per person (approximately)

Pets are allowed for an extra charge of PLN 40 per pet, per day

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Mercure Krakow Stare Miasto (Old Town)

  • Does Mercure Krakow Stare Miasto (Old Town) offer free cancellation for a full refund?
    Yes, Mercure Krakow Stare Miasto (Old Town) does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Mercure Krakow Stare Miasto (Old Town)?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Mercure Krakow Stare Miasto (Old Town)?
    Yes. Self parking costs PLN 100 per day. Electric vehicle charging is available.
  • Are pets allowed at Mercure Krakow Stare Miasto (Old Town)?
    Yes, pets are welcome. There's a charge of PLN 40 per pet, per day. Food and water bowls are available.
  • What are the check-in and check-out times at Mercure Krakow Stare Miasto (Old Town)?
    You can check in from 2 PM - 5:00 AM. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Mercure Krakow Stare Miasto (Old Town)?
    Yes, there's an onsite restaurant. Nearby restaurants include Jarema (3-min walk), Miąższ (4-min walk), and Glonojad (4-min walk).
  • Is airport shuttle service offered by Mercure Krakow Stare Miasto (Old Town)?
    Yes, an airport shuttle is available.
  • What is there to do near Mercure Krakow Stare Miasto (Old Town)?
    Recommended spots to visit include Krakow Barbican (5-min walk) and St. Mary's Basilica (11-min walk), along with Cloth Hall (12-min walk) and Main Market Square (13-min walk).

Recent reviews

Exceptional 9.6 From 468 reviews

Exceptional 10.0
Beautiful
It was very friendly and staff were helpful as my friend broke her ankle so we had to stay in the room as she couldnt walk unfortunately. The staff were very accommodating
Wendy, gb3 night trip with friends
Exceptional 10.0
great staff and amazing service, nice hotel overall, breakfast was very basic
us3 night romance trip
Exceptional 10.0
Fabulous good location
A H, gb2 night trip with friends
Exceptional 10.0
Excellent location- quick walk to old town and opposite big shopping centre..lovely hotel and lovely staff
ie3 night family trip
Good 6.0
Strange service, every day maid forgot something to clean. Did not give mattres to cot.
us4 night family trip
Exceptional 10.0
Hotel was ideally situated with only a short distance to old town. Bus trams and train virtually across the street and cabs always outside. The restaurant was good and just around corner a great little polish restaurant. Also there is a huge mall across street from low priced to designer. Would defiantly stay again
ca6 night romance trip
Exceptional 10.0
The property is newly built, clean, quiet and close to the old town (about 5-10 min walk). The parking is underneath the hotel and is easy to access. However, we had a few issues with the payment of the parking (which is done directly at the hotel front desk) but nothing that could not be easily resolved.
Anne, ca2 night romance trip
Exceptional 10.0
Perfect location. Short walking distance to the old city and a mall across the street with a huge food court. Staff and breakfast were great. Underground parking was very convenient and spots were larger than Western European parking garages.
us1 night family trip
Exceptional 10.0
Fantastic
gb3 night trip
Very good 8.0
Location was excellent for old town, shopping centre and train/bus
au3 night family trip

Mercure Krakow Stare Miasto (Old Town)