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All properties in Krakow, Lesser Poland Voivodeship, Poland
1 room, 2 adults

Mercure Krakow Stare Miasto (Old Town), Krakow, Poland

4-star4 stars
Pawia 18 B, Krakow, 31154, Poland

4-star hotel with restaurant, near Krakow Barbican
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Excellent stay excellent staff excellent location Jul 14, 2019
  • This is a fabulous hotel. The staff are helpful and the location is perfect.Mar 10, 2020

Mercure Krakow Stare Miasto (Old Town), Krakow, Poland

from NZ$104
  • Premium Room, 1 Twin Bed (Privilege)
  • Classic Twin Room, 1 Twin Bed
  • Classic Room
  • Classic Double Room, Multiple Beds

What’s around Mercure Krakow Stare Miasto (Old Town), Krakow, Poland

Landmarks

  • In City Centre
  • Main Market Square - 13 min walk
  • Wawel Castle - 22 min walk
  • Oskar Schindler Factory - 37 min walk
  • Krakow Barbican - 5 min walk
  • St. Mary's Basilica - 11 min walk
  • Cloth Hall - 12 min walk
  • Dragon's Den - 25 min walk

Getting around

  • John Paul II - Balice Airport (KRK) - 32 min drive
  • Krakow Glowny Station - 5 min walk
  • Krakow Lobzow Station - 13 min drive
  • Wieliczka Station - 14 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 198 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 2 PM-5:00 AM
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed *

  • Food and water bowls available

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle *

Parking

  • Self parking * on site

  • Electric vehicle charging point

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Fitness facilities
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 3229
  • Conference space size (meters) - 300
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2016
  • Elevator
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord
Languages Spoken
  • English
  • French
  • German
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Mercure Krakow Stare Miasto (Old Town), Krakow, Poland’s small print

Also known as

  • Mercure Krakow Stare Miasto Old Town Hotel
  • Mercure Krakow Stare Miasto Old Town
  • Mercure Krakow Stare Miasto
  • Mercure Krakow Stare Miasto (opening September 2016)
  • Mercure Krakow Stare Miasto (Old Town) Hotel
  • Mercure Krakow Stare Miasto (Old Town) Krakow
  • Mercure Krakow Stare Miasto (Old Town) Hotel Krakow

Policies

Parking height restrictions apply.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

Optional extras

Self parking costs PLN 100 per day

Buffet breakfast is offered for an extra charge of PLN 50 per person (approximately)

Pets are allowed for an extra charge of PLN 40 per pet, per day

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Mercure Krakow Stare Miasto (Old Town), Krakow, Poland

  • Does Mercure Krakow Stare Miasto (Old Town) offer free cancellation for a full refund?
    Yes, Mercure Krakow Stare Miasto (Old Town) does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Mercure Krakow Stare Miasto (Old Town)?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Mercure Krakow Stare Miasto (Old Town)?
    Yes. Self parking costs PLN 100 per day.
  • Are pets allowed at Mercure Krakow Stare Miasto (Old Town)?
    Yes, pets are welcome. There's a charge of PLN 40 per pet, per day.
  • What are the check-in and check-out times at Mercure Krakow Stare Miasto (Old Town)?
    You can check in from 2 PM to 5:00 AM. Check-out time is noon.
  • Are there restaurants at or near Mercure Krakow Stare Miasto (Old Town)?
    Yes, there's an onsite restaurant. Nearby restaurants include Jarema (3-min walk), Glonojad (4-min walk), and BonJour CaVa (6-min walk).
  • Is airport shuttle service offered by Mercure Krakow Stare Miasto (Old Town)?
    Yes, an airport shuttle is available.
  • What is there to do near Mercure Krakow Stare Miasto (Old Town)?
    Recommended spots to visit include Krakow Barbican (5-min walk) and St. Mary's Basilica (11-min walk), along with Cloth Hall (12-min walk) and Main Market Square (13-min walk).

Recent reviews

Exceptional 9.6 From 478 reviews

Exceptional 10.0
Beautiful
It was very friendly and staff were helpful as my friend broke her ankle so we had to stay in the room as she couldnt walk unfortunately. The staff were very accommodating
Wendy, gb3 night trip with friends
Exceptional 10.0
Fabulous good location
A H, gb2 night trip with friends
Exceptional 10.0
Excellent location- quick walk to old town and opposite big shopping centre..lovely hotel and lovely staff
ie3 night family trip
Good 6.0
Strange service, every day maid forgot something to clean. Did not give mattres to cot.
us4 night family trip
Exceptional 10.0
Fantastic
gb3 night trip
Exceptional 10.0
Lovely hotel
Great location
Linda, us2 night trip
Very good 8.0
Centrally located.
Exceptionally close to main rail station. Right across street from huge shopping center connected to the rail station. Easy access to airport. 5-10 minutes walking to old town.
frank, us3 night trip
Exceptional 10.0
Fantastic start to our Christmad markets vacation.
Hotel was amazing. Great location. to die for breakfast, and staff was incredibly helpful and friendly. I would highly recommend a stay here.
Brenda, us1 night family trip
Exceptional 10.0
Great Hotel ... Bad service in Restuarant
Very comfortable hotel located across a shopping mall that is directly linked to the Kraków’s main Train Station .. the hotel is great .. the room and other facilities are a 5 star category... the only drawback I have was the service at the Resturant, the staff were not professional at all .. to ask for a drink u get it after 15 minutes ... to ask for ur check u get it after 20 minutes .. yes I complained but nothing had changed .. personally I think they lack staff to handle rush times ... unfortunately for such a brand hotel the management should look into this issue ...
Abdulla, us3 night trip
Exceptional 10.0
Great hotel
Very nice hotel! Great location. We asked for more towels and the nice cleaning lady gave us without problems.
Inna, il3 night romance trip

Mercure Krakow Stare Miasto (Old Town), Krakow, Poland

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