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All properties in Santiago de los Caballeros, Santiago (province), Dominican Republic
1 room, 2 adults

Platino Hotel & Casino

3-star3 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Dry cleaning/laundry service
  • Free WiFi
  • Laundry facilities
Av. Estrella Sadhala, frente a PUCMM, Plaza Platinium, Santiago de los Caballeros, 51031, Dominican Republic

3-star hotel with casino, near Monument to the Heroes of the Restoration
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Dry cleaning/laundry service
    • Free WiFi
    • Laundry facilities
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Very good will recommend this hotel to my friends Apr 21, 2021
  • I will start off by saying that Genesis and Martitza are amazing. They really did there…Apr 1, 2021

Platino Hotel & Casino

from NZ$92
  • Junior Suite
  • Executive Superior Room
  • Executive Deluxe Room
  • Junior Suite Deluxe

What’s around Platino Hotel & Casino

Landmarks

  • Heart of Santiago de los Caballeros
  • Monument to the Heroes of the Restoration - 19 min walk
  • Restoration Heroes Museum - 19 min walk
  • Catedral de Santiago - 32 min walk
  • Hermanos Patino Bridge - 37 min walk
  • Centro Leon - 44 min walk
  • Estadio Cibao - 2.9 mi / 4.7 km
  • Kaskada Agua Park - 3.9 mi / 6.3 km

Getting around

  • Cibao Intl. Airport (STI) - 22 min drive
  • Gregorio Luperon Intl. Airport (POP) - 95 min drive
  • Airport shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free casino shuttle
  • Theme park shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 91 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 1:00 PM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

  • Cruise terminal shuttle*

Parking

  • Wheelchair-accessible parking on site

Offsite

  • Shopping center shuttle*

  • Free casino shuttle

  • Theme park shuttle*

Payment types at the property

*See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Casino
  • Nightclub
Working away
  • 24-hour business center
  • One meeting room
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
Accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • LED TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

BarRocko - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Platino Hotel & Casino’s small print

Also known as

  • Platino Hotel Casino Santiago
  • Hotel Platino
  • Platino Hotel Casino
  • Platino Hotel & Casino Hotel
  • Hotel Platino Santiago
  • Platino Hotel & Casino Santiago de los Caballeros
  • Platino Hotel & Casino Hotel Santiago de los Caballeros
  • Platino Santiago
  • Platino Hotel Santiago
  • Platino Hotel Casino
  • Platino Casino Santiago
  • Platino Casino
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  • Platino Casino Santiago de los Caballeros

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Rollaway beds are available for USD 20.0 per night

Airport shuttle service is offered for an extra charge of USD 25 per vehicle (one-way, Maximum occupancy 4)

Cruise ship terminal shuttle and bus station shuttle service is offered for an extra charge

Shopping center shuttle and theme park shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Platino Hotel & Casino

  • Does Platino Hotel & Casino offer free cancellation for a full refund?
    Yes, Platino Hotel & Casino does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Platino Hotel & Casino?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Are pets allowed at Platino Hotel & Casino?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Platino Hotel & Casino?
    You can check in starting at 3 PM. Check-out time is 1:00 PM. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Platino Hotel & Casino?
    Yes, BarRocko offers international cuisine. Nearby restaurants include Square One (4-min walk), La Taberna de Pepe (2.2 mi), and Della Nonna (2.2 mi).
  • Is airport shuttle service offered by Platino Hotel & Casino?
    Yes, an airport shuttle is available. The charge is USD 25 per vehicle one-way.
  • Is there an onsite casino at Platino Hotel & Casino?
    Yes, there's a casino, featuring 15 slot machines and 6 gaming tables.
  • What is there to do at Platino Hotel & Casino and nearby?
    Platino Hotel & Casino has a casino and a nightclub, as well as a picnic area and a garden.

Recent reviews

Very good 8.0 From 397 reviews

Exceptional 10.0
Great customer service
Fernando, us1 night family trip
Exceptional 10.0
This is a very good bargain!
This is a charming hotel. I like it because it has kind of an old-world feel to it. I love the decor and atmosphere. The staff is very kind and very helpful.
Gary, us1 night trip with friends
Fair 4.0
It was very uncomfortable walking up 4 flights of stairs ,they had no elevator
Kyle, us2 night trip
Exceptional 10.0
Love it
Love it!
Anthony, us2 night trip
Very good 8.0
Great service
Its a old hotel but kept very clean. My internet didn't work in my room and was quickly switched to a better room where thevwifi worked. Thank you Genisis for your positive and professional attitude.
Robert, us1 night trip
Fair 4.0
Negative experience
I had a horrible first customer service treatment. I got to the hotel on Saturday and they told me I had no reservation with them because i did not check in on Friday. I asked them for a room and was told thy were going to charge me for Fridaynight and I was fine with that until I was taken to a filthy, horrible, very hot room. It was so smelly that I just could take some pictures of the condition of the room snd left. When I reported that to the front desk there was no response. That horrible experience was mended by Mr. Leon who called me the next day to apologize and made the promise to drop the three night change. I considered their action fair. I suggest that Hotels.com would supervise these hotels better.
Fe, us3 night family trip
Poor 2.0
Tried to over charge me
No WiFi in the room I was given Was asked to pay 19 dollars additional for no reason I had already paid the full amount on my credit card at arrival. Stay away from this place
Jeffrey, us1 night business trip
Very good 8.0
Great Comfortable Hotel for Airport Stopover
This is my second time staying at the hotel. Very friendly and helpful staff. Genesis the receptionist was great and provided all the information I needed during my stay. The room was very clean, spacious and comfortable. The friendliness of the staff made it a wonderful stay. Great shuttle service to and from the airport. Thank you hotel Patino!!
Kim, gb1 night business trip
Exceptional 10.0
El servicio del hotel estuvo muy bueno me encanto todo
us2 night trip with friends
Very good 8.0
Customer service and staff are excellent. My first room was very disappointing but changed to another room which was much better.
us2 night trip with friends

Platino Hotel & Casino