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Silk Queen Hotel

Luxury hotel with spa, near Hoan Kiem Lake

  • Free WiFi
From
NZ$42

Image gallery

  • Pool
  • Pool
  • Pool
  • Poolside Bar
  • Pool
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1 / 50Pool
100 Hang Gai Street, Hanoi, 10000, Vietnam
8.4.Very good.
  • We love the service especially the catering staffs , friendly

    Jan 18, 2020

  • On the whole hotel is nice, but when we arrived the hot water to our room didn’t work and…

    Dec 29, 2019

See all 176 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Convenient
Walkable
Dining options
Safe
  • Free WiFi
  • Pool
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 60 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Free childcare

For families

  • Free cribs/infant beds
  • Babysitting or childcare (free)
  • Supervised childcare/activities (free)
  • Refrigerator
  • Television
  • Free toiletries

What’s around

  • In Hoan Kiem
  • Hoan Kiem Lake - 5 min walk
  • Thang Long Water Puppet Theatre - 5 min walk
  • Hanoi Old City Gate - 11 min walk
  • Hanoi Opera House - 16 min walk
  • Ho Chi Minh Mausoleum - 25 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Double or Twin Room, No Windows
  • Luxury Double or Twin Room, 1 Bedroom, City View
  • Suite, Terrace, City View
  • Family Triple Room, 1 Bedroom, City View
  • Grand Double or Twin Room, City View

Location

100 Hang Gai Street, Hanoi, 10000, Vietnam
  • In Hoan Kiem
  • Hoan Kiem Lake - 5 min walk
  • Thang Long Water Puppet Theatre - 5 min walk

What’s around

Landmarks

  • In Hoan Kiem
  • Hoan Kiem Lake - 5 min walk
  • Thang Long Water Puppet Theatre - 5 min walk
  • Hanoi Old City Gate - 11 min walk
  • Hanoi Opera House - 16 min walk
  • Ho Chi Minh Mausoleum - 25 min walk
  • St. Joseph's Cathedral - 5 min walk
  • Ngoc Son Temple - 7 min walk
  • Hoa Lo Prison Museum - 11 min walk
  • Dong Xuan Market - 13 min walk
  • Imperial Citadel of Thang Long - 19 min walk

Getting around

  • Noi Bai Intl. Airport (HAN) - 38 min drive
  • Hanoi Long Bien Station - 15 min walk
  • Hanoi Railway Station - 17 min walk
  • Hanoi Van Dien Station - 10 min drive
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

At a glance

Hotel size

  • This hotel has 60 rooms
  • This hotel is arranged over 11 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Free babysitting/childcare

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*
  • Train station pick-up*

Parking

  • Motorcycle parking only on site
  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Supervised childcare/activities (free)

Food and drink

  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service
  • Free reception
  • Coffee/tea in a common area

Things to do

  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)

Working away

  • Business center
  • Conference space
  • Conference space size (feet) - 700
  • Conference space size (meters) - 65
  • One meeting room
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2014
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Terrace
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Vietnamese

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LED TV
  • Cable TV channels
  • Tablet computer
  • DVD player

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave (on request)
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Silk Queen Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, and a steam room.

The spa is open daily. Children under 6 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Dining

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Silk Queen Bar - Onsite bar.

Small print

Also known as

  • Silk Queen Hotel Hanoi
  • Silk Queen Hotel
  • Silk Queen Hanoi
  • Silk Queen
  • Silk Queen Hotel Hotel
  • Silk Queen Hotel Hanoi
  • Silk Queen Hotel Hotel Hanoi

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Rollaway beds are available for VND 414000.0 per day

Airport shuttle service is offered for an extra charge of VND 423000 per vehicle (one-way)

Airport shuttle service for children up to age 5 costs VND 0 (one-way)

Train station pick-up service is offered for an extra charge

Policies

Pool access available from 6 AM to 10 PM.

Children under 6 years old are not allowed in the spa without adult supervision.

Guests under 6 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Silk Queen Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's an outdoor pool. Guests have pool access from 6 AM to 10 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in starting at 2 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in is available.
  • Yes, there's an onsite restaurant that offers international cuisine. Nearby restaurants include Noodle & Roll (3-min walk), Buon Dua Le Cafe (3-min walk), and Kangaroo Cafe (3-min walk).
  • Yes, an airport shuttle is available. The charge is VND 423000 per vehicle one-way.
  • Silk Queen Hotel has a spa and an outdoor pool, as well as a fitness center.
8.4.Very good.
  • 10.0.Exceptional

    Nice hotel centrally located. Very helpful and friendly staff and good breakfast :)

    2 night trip, Dec 15, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Overall our stay was very comfortable and enjoyable. The hotel is in a great location to walk to most places in the old quarter. Our room was very comfortable, clean and well appointed. Breakfast was good, with many options and strong coffee. The staff were absolutely lovely and extremely helpful! They even arranged a surprise birthday cake for my partner and delivered it to our room. We would definitely stay again.

    Davina, 3 night romance trip, Dec 11, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Pleasant stay, Thank you so much for lovely room & cake prepared for my anniversary holiday. Very2 much appreciated my wife was so happy👍👍😊

    Mohd, 4 night romance trip, Nov 26, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Located in old quarters and convenient. Safe street and well lit surroundings.

    3 night trip, Nov 21, 2019

    Verified Expedia guest review

  • 8.0.Very good

    lovely clean hotel , with lovely staff. perfect location 2 minute from the lively area.

    Don W, 7 night trip with friends, Nov 11, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Silk Queen Hotel was really nice and right in the heart of the Old Quarter, so everything I wanted was easily accessible. I really enjoyed the big, clean room and the standing bathtub. The doormen were always attentive and provided an umbrella when it was pouring out.

    AT, 3 night trip, Oct 29, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The Concierges Lily and Ana or absolutely wonderful and caring when I came down with motion sickness that had me bedridden for two days

    Brad, 6 night trip with friends, Oct 23, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Very clean and located close to the lake, employees very helpful.

    Global, 7 night family trip, Oct 19, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    oo for everything

    The staffs were very nice and friendly.And they also helped me a lot. Location was sooo good. Was very convenient for shopping.

    Rina, 5 night trip with friends, Oct 15, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Highliy recommand this hotel for location, staff, room, etc. Was a great weekend

    Dan, 4 night romance trip, Sep 26, 2019

    Verified Expedia guest review

See all 176 reviews