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Lotte Hotel Hanoi

Luxury hotel with full-service spa, connected to a shopping center, near Lotte Center Hanoi

  • Free WiFi and free parking
From
NZ$176

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Premier Suite - Living Room
  • Premier Suite - Bathroom
  • Outdoor Pool
Outdoor Pool. Image 1 of 66.
1 / 66Outdoor Pool
No. 54, Lieu Giai St. Cong Vi Ward., Hanoi, Vietnam
9.2.Superb.
  • Great stay.

    Nov 19, 2020

  • It’s awesome hotel in Hanoi. Specially use the sauna and fitness! Good coffee shop. Kind…

    Oct 16, 2020

See all 540 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Safe
Convenient
Dining options
Transport options
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Bathtub
  • Non-smoking

Property highlights

Main amenities

  • 318 smoke-free guestrooms
  • Daily housekeeping
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool and outdoor pool
  • Health club

For families

  • Private bathroom
  • Separate bathtub and shower
  • Separate bedroom
  • Television
  • Daily housekeeping
  • Laundry facilities

What’s around

  • In Ba Dinh
  • Ho Chi Minh Mausoleum - 33 min walk
  • Lotte Center Hanoi - 4 min walk
  • Vietnam Museum of Ethnology - 26 min walk
  • Ho Chi Minh Museum - 29 min walk
  • One Pillar Pagoda - 32 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe King Room
  • Junior Suite Twins
  • Club Deluxe Twins (No children in Club Lounge)
  • Club Junior Suite Twins (No children in Club Lounge)
  • Deluxe Twin Room
  • Junior Suite King
  • Club Deluxe King (No children in Club Lounge)
  • Club Junior Suite King (No children in Club Lounge)
  • Junior Twin Room
  • Deluxe Suite
  • Premier Suite
  • Holiday Recharge - Deluxe King
  • Holiday Recharge - Deluxe Twin
  • Deluxe King - Eastercation Package
  • Deluxe King - Romance In The Air
  • Deluxe Twin - Eastercation Package

Location

No. 54, Lieu Giai St. Cong Vi Ward., Hanoi, Vietnam
  • In Ba Dinh
  • Ho Chi Minh Mausoleum - 33 min walk
  • Lotte Center Hanoi - 4 min walk

What’s around

Landmarks

  • In Ba Dinh
  • Ho Chi Minh Mausoleum - 33 min walk
  • Lotte Center Hanoi - 4 min walk
  • Vietnam Museum of Ethnology - 26 min walk
  • Ho Chi Minh Museum - 29 min walk
  • One Pillar Pagoda - 32 min walk
  • Temple of Literature - 37 min walk
  • Imperial Citadel of Thang Long - 41 min walk
  • Embassy of Japan - 4 min walk
  • Australian Embassy - 6 min walk
  • Embassy of Brunei Darussalam - 8 min walk

Getting around

  • Noi Bai Intl. Airport (HAN) - 30 min drive
  • Hanoi Railway Station - 10 min drive
  • Hanoi Yen Vien Station - 15 min drive
  • Hanoi Long Bien Station - 15 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 318 rooms

Arriving/leaving

  • Check-in time starts at 2:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • 4 restaurants
  • 2 bars/lounges
  • 24-hour room service
  • Barbecue grills

Things to do

  • Indoor pool
  • Outdoor pool
  • Health club
  • Full-service spa
  • Spa tub
  • Basketball on site
  • Sauna

Working away

  • Business center
  • Conference space
  • Conference space size (feet) - 13870
  • Conference space size (meters) - 1289

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • Elevator

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Assistive listening devices available

Languages Spoken

  • English
  • Japanese
  • Korean
  • Vietnamese

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Bidet
  • Designer toiletries
  • Hair dryer

Be entertained

  • 48-inch LED TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Evian. Services include massages and manicures and pedicures.

Dining

Grill 63 - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Red River - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Tim Ho Wan - This restaurant specializes in dim sum.

Top of Hanoi - Onsite brasserie. Guests can enjoy drinks at the bar.

Pharaohs - This cocktail bar serves light fare only.

Small print

Also known as

  • Lotte Hotel Hanoi
  • Lotte Hotel Hanoi Hotel Hanoi
  • Lotte Hanoi
  • Lotte Hotel Hanoi Hotel
  • Lotte Hotel Hanoi Hanoi

Optional extras

Rollaway beds are available for VND 1713596.0 per day

Airport shuttle service is offered for an extra charge of VND 1155000 per vehicle (one way)

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Lotte Hotel Hanoi does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an indoor pool and an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in starting at 2:00 PM. Check-out time is noon.
  • Yes, there are 4 onsite restaurants, featuring Chinese cuisine. Nearby restaurants include Grill 63 (3-min walk), Tim Ho Wan (3-min walk), and Bornga (4-min walk).
  • Yes, an airport shuttle is available. The charge is VND 1155000 per vehicle one way.
  • Onsite recreation at Lotte Hotel Hanoi includes basketball. Indulge in a treatment at the spa and soothe your senses in the spa tub. Lotte Hotel Hanoi also has 2 bars and an outdoor pool, as well as a sauna and a health club.
9.2.Superb.
  • 10.0.Exceptional

    ery good experience

    It was amazing. The staff was really nice and friendly. Any kind of assistance they were there to help out. I would rate their service as 10/10

    Varun, 4 night business trip, Jul 11, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Service staff all consistently hospitable! Very well trained and accommodating!

    3 night romance trip, Jan 23, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Good location, well staffed, all facilities were excellent and spacious. Well equipped gym and spa. Staff were always helpful

    3 night trip, Jan 12, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent service, amenities, location, food and views.

    Josh, 3 night family trip, Jan 3, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Little pricy but great

    Stayed there with my older brother it’s the best hotel probably in town Good location Great room/service Secure Little pricy for Vietnam

    Lili, 4 night family trip, Dec 25, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    My stay at the Lotte Hotel Hanoi was the most pleasing experience I've ever had, staying at a hotel, in my life. Everything about my stay was amazing: the service, the staff, the views of the city, the room. I had intended to walk around Hanoi after checking in, but I was so pleased with everything the hotel had to offer (e.g. various mini events in the lounge, basking in the glory of the amazing room they gave me, the department store and restaurants downstairs, the views from the restaurants on the upper levels of the building as well as the views from the top of the tower...), so I actually stayed in the hotel for the majority of the time I was in Hanoi. If I were to travel to another destination with a Lotte hotel... I will absolutely book it, 100%.

    1 night business trip, Dec 15, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Great service and lovely room&breakfast. But the windows are not noise-cancelling. I can hear the horns from the street on 45th floor... a bit disturbing.

    SHAN, 5 night business trip, Dec 8, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The Place to Stay on Hanoi

    Everything was fantastic. Could not fault anything .

    Russell, 2 night business trip, Dec 2, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent hotel with excellent location located at the city center, extremely clean & comfortable. Upon arrival I was warmly welcomed by the friendly reception staff, they make my trip more interesting with their advices & tips about the city, supermarket, shops, restaurants bars are within walking distance.

    Anthony, 5 night trip, Nov 19, 2019

    Verified Expedia guest review

  • 6.0.Good

    The hotel area is very busy due to business centre and some attractions. Infact you need time to go to your room even as there is no direct elevator. In my opinion i cant stay in such busy area Where grab needs time to come and go as so many cars are already there.

    nalin, 1 night trip, Nov 16, 2019

    Verified Hotels.com guest review

See all 540 reviews