Wyndham Surabaya City Centre

Photo gallery for Wyndham Surabaya City Centre

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Outdoor pool
Pool
Outdoor pool
Room

Overview of Wyndham Surabaya City Centre

Wyndham Surabaya City Centre

4.5 star property
Luxury hotel in Surabaya with outdoor pool and restaurant

8.4/10 Very good

109 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
Jalan Basuki Rahmat No. 67-73, Surabaya, East Java, 60271
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Health club
  • Sauna
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Business center
  • 9 meeting rooms
  • Airport shuttle
  • Area shuttle
For families
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Daily housekeeping
  • Washer/dryer
  • Coffee/tea maker
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Heart of Surabaya
  • Tunjungan Plaza - 1 min drive
  • BG Junction - 2 min drive
  • Submarine Monument (Monumen Kapal Selam) - 11 min drive
  • Grand City Surabaya - 9 min drive
  • Surabaya Plaza Shopping Mall - 3 min drive
  • Heroic Monument - 11 min drive
  • Surabaya Town Square - 13 min drive
  • Surabaya Zoo - 19 min drive
  • Red Bridge - 14 min drive
  • Galaxy Mall - 17 min drive

Getting around

  • Surabaya (SUB-Juanda) - 41 min drive
  • Surabaya Pasar Turi Station - 12 min drive
  • Surabaya Gubeng Station - 27 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Wyndham Surabaya City Centre

Wyndham Surabaya City Centre offers an airport shuttle (available 24 hours) for IDR 295000 per vehicle one way. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. Other features of this luxurious hotel include an outdoor pool, a bar/lounge, and a health club. Fellow travelers say good things about the helpful staff and nearby shopping.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Count on Us (Wyndham)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 292 rooms
  • Arranged over 26 floors

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Minimum check-in age - 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking

Transfers

  • Airport shuttle (available 24 hours)*

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Working away

  • Business center
  • 9 meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Health club
  • An outdoor pool
  • Spa services
  • Sauna

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs available on site

Languages spoken

  • English
  • Indonesian

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)
  • Washer and dryer

Sleep well

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Freshen up

  • Partially open bathroom
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of IDR 295000 per vehicle (one way)
  • Area shuttle service is offered for an extra charge

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for IDR 363000.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Wyndham Surabaya City Centre Hotel
Hotel Wyndham Surabaya City Centre Surabaya
Surabaya Wyndham Surabaya City Centre Hotel
Hotel Wyndham Surabaya City Centre
Wyndham Surabaya City Centre Surabaya
Pullman Surabaya City Centre
Wyndham Hotel
Wyndham
Wyndham Surabaya City Centre
Wyndham Surabaya City Surabaya
Wyndham Surabaya City Centre Hotel
Wyndham Surabaya City Centre Surabaya
Wyndham Surabaya City Centre Hotel Surabaya

Frequently asked questions

Overall score and ratings

8.4

Very good

8.7/10

Cleanliness

8.4/10

Staff & service

9.1/10

Amenities

8.2/10

Property conditions & facilities

9.3/10

Eco-friendliness

10/10 Exceptional

Herry, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel, Great Staff
1-night trip
Verified Expedia guest review

4/10 Fair

It didn't feel like a 5* hotel. 5/10 points.
Good vibes, but the condition is not really good. The water in the sink didn't flow away properly. Also we requested for a room with a view on the city, but didn't get it. After asking the reception a second time, we still did not get it, even though there was availabilities as shown on hotels.com. Hmmmmm... Also the breakfast was very poor. However: It wasn't bad stay, but we def expected more from a 5* hotel.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice hotel, Great staff, will book again once I am in the area again, hopefully Expedia fixes my account by then!
Almost_Human, 1-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Nice Wyndham hotel that was previously the 5 Star Pullman City Centre Surabaya.
A'man, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Near to a major shopping centre. Staff are very friendly and accommodating
3-night trip
Verified Expedia guest review

8/10 Very good

Tham, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nikola, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful Stay
I stayed in this hotel for my birthday trip. The staffs are very helpful to assist every demands that my husband requested to prepare some birthday surprises. The room is spacious, clean and well equipped. Very good value for such price. The location is in the heart of Surabaya which eases our mobility. We are happy with our stay here.
Prasetyanti, 2-night romance trip
Verified Hotels.com guest review