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1 room, 2 adults

JEN Singapore Orchardgateway by Shangri-La (SG Clean)

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Free WiFi
277 Orchard Road, Singapore, 238858, Singapore

4-star hotel with outdoor pool, connected to a shopping center, near Orchard Central
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Babysitting or childcare (surcharge)
    • Connecting/adjoining rooms available
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

The government of SG has mandated which hotels can accept leisure bookings Find out more

  • Hotel was perfect! Central location, Somerset MRT below was so convenient via internal…Nov 2, 2019
  • Was a birthday family stay. Hotel have do the special arrange of sending a slice of cake…Mar 19, 2020

JEN Singapore Orchardgateway by Shangri-La (SG Clean)

  • Deluxe Room, 1 King Bed
  • Deluxe Room (Family)
  • Superior Room, 1 King Bed, City View
  • Superior Room, 1 King Bed
  • Panorama Club Room, 1 King Bed
  • Club Deluxe Room, 1 King Bed
  • Club Room, 1 King Bed
  • Deluxe Twin Room
  • Superior Twin Room, City View
  • Superior Twin Room
  • Club Twin Room

What’s around JEN Singapore Orchardgateway by Shangri-La (SG Clean)

Landmarks

  • In Orchard
  • National Museum of Singapore - 16 min walk
  • Orchard Central - 5 min walk
  • Peranakan Museum - 20 min walk

Getting around

  • Changi Airport (SIN) - 31 min drive
  • Singapore (XSP-Seletar) - 26 min drive
  • Senai International Airport (JHB) - 68 min drive
  • JB Sentral - 51 min drive
  • Somerset Station - 1 min walk
  • Dhoby Ghaut Station - 9 min walk
  • Orchard Station - 13 min walk

At a glance

Key facts

Hotel size

  • This hotel has 499 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • The government of SG has mandated which hotels can accept leisure bookings
Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
JEN Singapore Orchardgateway by Shangri-La (SG Clean) advises that they will automatically enroll guests, with check-in from January 1, 2021, to December 31, 2021, into Shangri-la’s COVID-19 emergency medical coverage at no additional cost. For further details of the program please contact the hotel.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Onsite parking limited

Payment types at the property

  • Cash
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Free pool cabanas
  • Fitness facilities
  • Spa tub
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 452
  • Conference space size (meters) - 42
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Terrace
Accessibility
  • In-room accessibility
Languages Spoken
  • Chinese
  • English
  • Japanese
  • Korean
  • Malay

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Makan at Jen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Bay Watch at Jen - This poolside rooftop bar serves light fare only.

Lounge at Jen - Onsite bar.

JEN Singapore Orchardgateway by Shangri-La (SG Clean)’s small print

Also known as

  • Traders Hotel
  • Jen Orchardgateway Shangri-La
  • Hotel Jen Orchardgateway Singapore by Shangri La
  • Hotel Jen Orchardgateway Singapore Shangri-La
  • Hotel Jen Orchardgateway Shangri-La
  • Jen Orchardgateway Singapore Shangri-La
  • Jen Orchardgateway Shangri-La
  • Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
  • Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
  • Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
  • Traders Orchardgateway Hotel Singapore
  • Traders Orchardgateway Hotel Singapore
  • Hotel Jen Orchardgateway Singapore by Shangri La
  • Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
  • Hotel Jen Orchardgateway Singapore
  • Jen Orchardgateway Shangri La
  • Traders Orchardgateway Singapore
  • JEN Singapore Orchardgateway by Shangri La
  • Hotel Jen Orchardgateway Singapore by Shangri La
  • JEN Singapore Orchardgateway by Shangri-La (SG Clean) Hotel
  • JEN Singapore Orchardgateway by Shangri-La (SG Clean) Singapore
  • Hotel Jen Orchardgateway Singapore Shangri-La
  • Hotel Jen Orchardgateway
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  • Jen Orchardgateway
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Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pool access available from 6:00 AM to 11:00 PM.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of SG Clean (Singapore).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Rollaway beds are available for SGD 105.93 per night

Buffet breakfast is offered for an extra charge of SGD 35.31 for adults and SGD 17.66 for children (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for JEN Singapore Orchardgateway by Shangri-La (SG Clean)

  • Does JEN Singapore Orchardgateway by Shangri-La (SG Clean) offer free cancellation for a full refund?
    Yes, JEN Singapore Orchardgateway by Shangri-La (SG Clean) does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?
    Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 11:00 PM.
  • Are pets allowed at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?
    You can check in starting at 2 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near JEN Singapore Orchardgateway by Shangri-La (SG Clean)?
    Yes, Makan at Jen offers international cuisine, pool views, and poolside dining. Nearby restaurants include Freshly Baked (3-min walk), Joie by Dozo (4-min walk), and Killiney Kopitiam (4-min walk).
  • Is there an onsite casino at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?
    No, this hotel doesn't have a casino, but Resort World Sentosa Casino (11-min drive) and Marina Bay Sands Casino (15-min drive) are both nearby.
  • What is there to do at JEN Singapore Orchardgateway by Shangri-La (SG Clean) and nearby?
    JEN Singapore Orchardgateway by Shangri-La (SG Clean) has 2 bars and an outdoor pool, as well as a 24-hour health club and a spa tub.

Recent reviews

Superb 9.2 From 1,105 reviews

Exceptional 10.0
Loved the pool area and that it was open until 11pm It was so close to shops and transport and Jeno (the robot )was an amazing teabag deliverer
Rose, au5 night romance trip
Exceptional 10.0
Friendly staff, location, clean and lovely rooftop pool.
Kawai, au7 night romance trip
Exceptional 10.0
Fantastic hotel and staff a wonderful time had by us both.
gb5 night trip with friends
Exceptional 10.0
Spacious clean and wonderful infinity pool.
Andrew, au2 night romance trip
Exceptional 10.0
Staycation w my family was great! Hotel staff were friendly and helpful. Great location, right above mrt, shopping mall, supermarket, 7-11. Lots of food selection ard. Room was clean and comes w great view. Crib was provided as well. Will definately stay again!
Su Zhen, sg1 night family trip
Exceptional 10.0
Great location, clean modern, and right In the center of orchard road. It’s across the street from emerald hill road and at the center of the action.
Jamie, us2 night family trip
Exceptional 10.0
Location, cleanliness and service. Superb pool area.
gb3 night family trip
Very good 8.0
Easy access to restaurant, shopping, transportation.
JoseDelfin, us3 night trip
Exceptional 10.0
I liked the great sevice of their staff and easy check in check out process. I also loved the pool area
sg1 night trip with friends
Very good 8.0
All Great with exception of a poolside hamburger which was quite $15 and a bit terrible. Still, being hungry, I ate it.
CNYCanadian, ca5 night family trip

JEN Singapore Orchardgateway by Shangri-La (SG Clean)