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The Palmy Hotel & Spa

Lakefront hotel with spa, near Hoan Kiem Lake

  • Free Internet
From
NZ$48

Image gallery

  • Lobby Sitting Area
  • Lobby Sitting Area
  • Premium Double Room - Bathroom
  • Premium Double Room - Bathroom
  • Lobby Sitting Area
Lobby Sitting Area. Image 1 of 45.
1 / 45Lobby Sitting Area
4A-4B Bao Khanh Lane, Hanoi, 10000, Vietnam
7.4.Good.
  • It was great experience to be there. Staff is very co-operative.

    Dec 5, 2019

  • Nice friendly hotel in a great location, attentive staff and nice rooms. Restaurant could…

    Aug 4, 2019

See all 42 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Parking available
  • Airport transfer
  • Bathtub
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 55 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Valet parking

For families

  • Babysitting or childcare (surcharge)
  • Private bathroom
  • Television
  • Free toiletries
  • Terrace
  • Daily housekeeping

What’s around

  • In Hoan Kiem
  • Hoan Kiem Lake - 1 min walk
  • Thang Long Water Puppet Theatre - 5 min walk
  • Hanoi Old City Gate - 12 min walk
  • Hanoi Opera House - 14 min walk
  • Ho Chi Minh Mausoleum - 29 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Classic Double or Twin Room
  • Studio Double or Twin Room
  • Premium Double Room
  • Junior Suite
  • Family Room

Location

4A-4B Bao Khanh Lane, Hanoi, 10000, Vietnam
  • In Hoan Kiem
  • Hoan Kiem Lake - 1 min walk
  • Thang Long Water Puppet Theatre - 5 min walk

What’s around

Landmarks

  • In Hoan Kiem
  • Hoan Kiem Lake - 1 min walk
  • Thang Long Water Puppet Theatre - 5 min walk
  • Hanoi Old City Gate - 12 min walk
  • Hanoi Opera House - 14 min walk
  • Ho Chi Minh Mausoleum - 29 min walk
  • St. Joseph's Cathedral - 5 min walk
  • Ngoc Son Temple - 6 min walk
  • Dong Xuan Market - 13 min walk
  • Hoa Lo Prison Museum - 14 min walk
  • Imperial Citadel of Thang Long - 23 min walk

Getting around

  • Noi Bai Intl. Airport (HAN) - 42 min drive
  • Hanoi Long Bien Station - 16 min walk
  • Hanoi Railway Station - 19 min walk
  • Hanoi Van Dien Station - 10 min drive
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

At a glance

Hotel size

  • This hotel has 55 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Children

  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*
  • Train station pick-up*

Parking

  • Onsite self parking (USD 5 per day)
  • Onsite valet parking (USD 10 per night)
  • Onsite parking limited

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Coffee/tea in a common area

Things to do

  • Full-service spa

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas

Accessibility

  • In-room accessibility

Languages Spoken

  • Chinese
  • Dutch
  • English
  • French
  • Vietnamese

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Slippers
  • Iron/ironing board (on request)

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • 32-inch LCD TV
  • Cable TV channels
  • DVD player

Stay connected

  • Desk
  • Free wired Internet

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Dining

Palmy Hotel SpaRestaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Small print

Also known as

  • Palmy Hotel Hanoi
  • Palmy Hotel
  • Palmy Hanoi
  • The Palmy Hotel & Spa Hotel
  • The Palmy Hotel & Spa Hanoi
  • The Palmy Hotel & Spa Hotel Hanoi

Optional extras

Self parking costs USD 5 per day

Valet parking costs USD 10 per night

Rollaway beds are available for USD 20.0 per day

Buffet breakfast is offered for an extra charge of USD 8 for adults and USD 4 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 23 per vehicle (one-way)

Train station pick-up service is offered for an extra charge

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Staff at the property wear personal protective equipment and guests are provided with hand sanitizer.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, The Palmy Hotel & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 5 per day. Valet parking costs USD 10 per night. Parking spots may be limited.
  • Sorry, pets aren't allowed.
  • You can check in from 2:00 PM - anytime. Check-out time is noon. Express check-in and check-out are available.
  • Yes, Palmy Hotel SpaRestaurant offers international cuisine. Nearby restaurants include Al Frescos (3-min walk), Porte D' Annam (3-min walk), and Cong Cafe (3-min walk).
  • Yes, an airport shuttle is available. The charge is USD 23 per vehicle one-way.
  • The Palmy Hotel & Spa has a spa.
7.4.Good.
  • 10.0.Exceptional

    The staff were very friendly and helpful during my stay.

    1 night family trip, May 8, 2019

    Verified Expedia guest review

  • 6.0.Good

    Staff very very friendly and the breakfast was with a very fine view over the town. The room was without any window and not very spacious.

    2 night trip, Feb 14, 2019

    Verified Expedia guest review

  • 4.0.Fair

    Not worth for paid money.

    Not worth for paid money. I booked rooms with Queen Bed but actually the join together 2 twin beds to say Queen Bed.. It's cheating...

    Zaheeeullah, 1 night romance trip, Jan 10, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    It should be made more clear that the room has no window.

    John, 1 night trip, Nov 27, 2018

    Verified Expedia guest review

  • 6.0.Good

    I had been cheat from the discription of the hotel They called it as a classic room( found out means no window and small in size room I had been cheat again by “24 hour shuttle service available from the hotel In fact mean “ yes , they can provide shuttle from airport, but there is also a charge of usd 28 as well. The hotel is so small with o lobby and situated in the smelly town centre.

    Ken, 4 night trip, Nov 18, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Close to the lake in Hanoi, which also means close to restaurants bars and shops. The Hotel staff were exceptional. Very helpful and pleasant. We went to Vietnam for a wedding and they went above and beyond to ensure we all had a memorable time

    Angela, 3 night trip, Oct 17, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    This hotel is super cute, the staff was extremely nice and helpful, the hotel is location is perfect! the room was very nice and the breakfast was really good too!

    lizeth g, 1 night trip with friends, Oct 9, 2018

    Verified Hotels.com guest review

  • 8.0.Very good

    Good location to the lake

    Location is good and not noisy at least for my room. Good breakfast as well. Price wise middle range, room is small but guess all the same in the old quarter. Not bad overall.

    yang, 5 night trip, Jul 27, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Favorite spot in Hanoi.

    Great location and excellent staff. Restaurant has improved since last year. will return.

    VINCENT, 1 night trip, Jul 22, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great room and wonderful friendly people.

    claudia, 1 night trip with friends, Jul 21, 2018

    Verified Hotels.com guest review

See all 42 reviews