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All properties in Playa del Carmen, Quintana Roo, Mexico

Grand Hyatt Playa Del Carmen Resort

5-star beachfront hotel with spa, near Quinta Avenida

  • Free WiFi
From
NZ$317

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9.0.Superb.
  • Absolutely beautiful, best property in Play Del Carmen. Walking distance from everything

    Mar 4, 2021

  • Worst hotel I've ever stayed having stayed at numerous resorts both in Cancun/Tulum.…

    Dec 31, 2020

See all 665 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and GBAC STAR (Hyatt) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Shopping
Safe
Convenient
  • Free WiFi
  • Parking available
  • Pool
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 314 guestrooms
  • Daily housekeeping
  • On the beach
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • 4 outdoor pools

For families

  • Free cribs/infant beds
  • Children's pool
  • Babysitting or childcare (surcharge)
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
  • Rollaway/extra beds (surcharge)

What’s around

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Mamitas Beach Club - 8 min walk
  • Playa del Carmen Maritime Terminal - 19 min walk
  • Xcaret Eco Theme Park - 7 mi / 11.2 km
  • Xplor Theme Park - 7.7 mi / 12.5 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Room, 1 King Bed, Partial Ocean View
  • Room, 1 King Bed, Ocean View
  • Room, 2 Queen Beds, Ocean View
  • Room, 2 Queen Beds, Oceanfront
  • Room, 1 King Bed
  • Room, 2 Queen Beds
  • Grand, Suite, 1 King Bed
  • Suite (Plunge Pool)
  • Room, 1 King Bed (Swim up)
  • Room, 2 Queen Beds (Swim Up)
  • Room, 2 Queen Beds, Partial Ocean View
  • Room, 2 Queen Beds, Accessible (Shower)
  • Club Room, 1 King Bed
  • Club Room, 1 King Bed, Ocean View
  • Club Room, 2 Queen Beds, Ocean View
  • Executive Suite, 1 King Bed
  • Room, 1 King Bed (Mini Pool)
  • Room, 2 Queen Beds (Mini Pool)
  • Club Room, 1 King Bed, Partial Ocean View
  • Club Room, 2 Queen Beds, Partial Ocean View
  • Presidential Suite

Location

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Mamitas Beach Club - 8 min walk

What’s around

Landmarks

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Mamitas Beach Club - 8 min walk
  • Playa del Carmen Maritime Terminal - 19 min walk
  • Xcaret Eco Theme Park - 7 mi / 11.2 km
  • Xplor Theme Park - 7.7 mi / 12.5 km
  • Maroma Beach - 10.7 mi / 17.3 km
  • Cozumel Museum - 20.3 mi / 32.7 km
  • Xel-Há Park - 30.2 mi / 48.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

At a glance

Hotel size

  • This hotel has 314 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3:00 PM-6:00 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.For more details, please contact the property using the information on the booking confirmation. Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21
  • Minimum Spring Break check-in age is 21

Children

  • Babysitting/childcare*
  • Children's club*

Pets

  • Pets allowed (dogs and cats only)*
  • Restrictions apply*
  • 1 per room (up to 49 lbs)
  • Pets must be supervised
  • Food and water bowls and off-leash area available
  • Pet sitting services offered

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite valet parking (USD 15 per day)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking
* See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)

Food and drink

  • Full breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area

Things to do

  • Fitness classes on site
  • Free bicycles on site
  • Pilates classes on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Year Built - 2014
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site

Languages Spoken

  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service

Things to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 47-inch flat-screen TV
  • Cable TV channels
  • IPod docking station
  • MP3 docking station

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Grand Hyatt Playa Del Carmen Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Not included
  • Airport transfers
  • Gratuities

Spa

Cenote Spa has 8 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Sushi "n" Raw Bar - This beachfront sushi bar specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

La Cocina - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Recreation

On Site

  • Steam room
  • Fitness classes on site
  • Free bicycles on site
  • Pilates classes on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Small print

Also known as

  • Grand Hyatt Playa Carmen Resort
  • Grand Hyatt Playa Carmen
  • Hyatt Del Carmen Del Carmen
  • Grand Hyatt Playa Del Carmen Resort Hotel
  • Grand Hyatt Playa Del Carmen Resort Playa del Carmen
  • Grand Hyatt Playa Del Carmen Resort Hotel Playa del Carmen

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Valet parking costs USD 15 per day

Rollaway beds are available for USD 55.0 per night

Full breakfast is offered for an extra charge of USD 30 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 100 per pet, per stay

Service animals exempt from fees

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
This property accepts MXN currency only for all onsite payments, including incidentals.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool access available from 8:00 AM to 8:00 PM.

Parking height restrictions apply.

Guests must contact this property in advance to reserve cribs/infant beds. Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and GBAC STAR (Hyatt).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Resort fee: USD 35 per accommodation, per night

Resort fee inclusions:

  • Fitness center access
  • In-room coffee
  • Additional inclusions

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Grand Hyatt Playa Del Carmen Resort does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs USD 15 per day.
  • Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
  • Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 49 lbs per pet. There's a charge of USD 100 per pet, per stay. Service animals are exempt from fees. Dog exercise areas, pet-sitting services, and food and water bowls are available.
  • You can check in from 3:00 PM - 6:00 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-out are available.
  • Yes, there are 2 onsite restaurants, featuring alfresco dining, Japanese cuisine, and ocean views. Nearby restaurants include Fisheria (3-min walk), El Mediterraneo Restaurant (3-min walk), and Romagna Mia (3-min walk).
  • Have fun during the warmer months with activities such as cycling. Additional recreation onsite includes aerobics , Pilates, and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Grand Hyatt Playa Del Carmen Resort also has 2 bars, a 24-hour fitness center, and spa services, as well as an arcade and a garden.
9.0.Superb.
  • 8.0.Very good

    Beautiful view!

    Rie, 1 night family trip, Dec 25, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The staff was amazing. Pool/ beach service was excellent.

    4 night family trip, Dec 13, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Everything about this hotel was amazing. The staff is really friendly, they go an extra mile to help you. Restaurants in the hotel are expensive but there are lots of options nearby. My only complaint is that the room does not have a mini refrigerator, and there are no ice machines in the floors.

    7 night trip, Dec 12, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    It was one of the most beautiful hotels I have stayed in. Modern luxury at its best. The infinity pools are a treat. Instagram perfect. Will definitely recommend this property.

    Marina, 5 night trip with friends, Dec 6, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Very nice place. Can’t beat the location. Very modern cool feel but I missed the Mexican character I look for. Rooms little tight. Odd bathroom set up

    Minysota, 5 night family trip, Dec 4, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Perfect location, access to the beach and lots of restaurants/bars within walking distance.

    Filipe, 4 night trip with friends, Dec 3, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautiful hotel!

    It’s a beautiful hotel. Everything was very clean and super cute. My only complaints are small. The vanity lights didn’t work, and the “fridge” was not cold at all. I wish we would’ve known they can provide a crib for you before we packed ours!

    Amanda, 5 night family trip, Dec 2, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    I loved the view of our room and the pools. The only thing i didnt like was the breakfast because it was repetitive. I recommend eating outside in the famous 5th Avenue

    Ise, 6 night family trip, Nov 24, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Architecturally the hotel is great - open air with great views. The location within PDC is also perfect. Walking distance to everything. The biggest problem with the hotel is that the pool is not heated so it is quite chilly, especially early in the day, but really all day long. Most people stay out of the pool. It is odd that a resort of this scale does not have a heated view, but it really is a negative. While the resort has many positives, if you are looking for comfortable pool time you might want to look elsewhere.

    GregS, 6 night family trip, Nov 22, 2020

    Verified Expedia guest review

  • 8.0.Very good

    The hotel is wonderful but it’s not kids friendly

    Edmundo, 2 night family trip, Nov 21, 2020

    Verified Hotels.com guest review

See all 665 reviews