Hotel Indigo Lower East Side New York, an IHG Hotel

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Overview of Hotel Indigo Lower East Side New York, an IHG Hotel

Hotel Indigo Lower East Side New York, an IHG Hotel

4.5 star property
Luxury hotel with 2 restaurants, near New York University

8.2/10 Very good

972 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is $426
Price available on 31/07/2022
Map
171 Ludlow Street, New York, NY, 10002
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Fitness center
  • Self parking
  • Seasonal outdoor pool
  • Coffee shop/cafe
  • 24-hour business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Computer station
  • Front desk safe
  • Snack bar/deli
For families
  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Manhattan
  • New York University - 13 min walk
  • 5th Avenue - 17 min walk
  • Webster Hall - 18 min walk
  • Washington Square Park - 18 min walk
  • Irving Plaza - 23 min walk
  • Union Square Park - 23 min walk
  • Bleecker Street - 25 min walk
  • Pace University - 28 min walk
  • Gramercy Park - 29 min walk
  • South Street Seaport - 29 min walk

Getting around

  • New York, NY (NYS-Skyports Seaplane Base) - 11 min drive
  • Teterboro, NJ (TEB) - 21 min drive
  • LaGuardia Airport (LGA) - 22 min drive
  • Linden, NJ (LDJ) - 27 min drive
  • Newark Liberty Intl. Airport (EWR) - 31 min drive
  • John F. Kennedy Intl. Airport (JFK) - 43 min drive
  • New York Christopher St. Station - 27 min walk
  • New York 9th St. Station - 25 min walk
  • New York 14th St. Station - 28 min walk
  • Delancey St. Station - 5 min walk
  • Essex St. Station - 6 min walk
  • 2 Av. Station - 6 min walk

About this property

Hotel Indigo Lower East Side New York, an IHG Hotel

Just 2.1 mi (3.4 km) from the airport, Hotel Indigo Lower East Side New York, an IHG Hotel puts you just a 5-minute drive from Wall Street and Webster Hall. After splashing around at the seasonal outdoor pool, you can grab a bite to eat at one of the 2 restaurants or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a fitness center and a snack bar/deli. Fellow travelers like that it's just a short walk to public transportation: Delancey St. Station is 5 minutes away and 2 Av. Station is 6 minutes.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 294 rooms
  • Arranged over 24 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (USD 75.00 per day)
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli

Taking the kids

  • Children stay free

Working away

  • 24-hour business center
  • Meeting room
  • Computer station
  • Coworking spaces
  • Conference space (800 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 2015
  • Safe-deposit box at front desk
  • Television in common areas
  • Fitness center
  • Seasonal outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Raised toilet seat
  • Grab bar near toilet

Languages spoken

  • Chinese (Mandarin)
  • English
  • French
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 46-inch flat-screen TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 28.68 per accommodation, per night

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pet deposit: USD 25.00 per night
  • Pets are allowed for an extra charge of USD 75 per pet, per stay

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs USD 75.00 per day

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • The seasonal pool is open from June to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Indigo Lower East Side New York
Hotel Indigo Lower East Side
Indigo Lower East Side New York
Indigo Lower East Side
Indigo Lower Side York, An Ihg
Hotel Indigo Lower East Side New York
Hotel Indigo Lower East Side New York, an IHG Hotel Hotel
Hotel Indigo Lower East Side New York, an IHG Hotel New York

Frequently asked questions

Overall score and ratings

8.2

Very good

8.7/10

Cleanliness

8.4/10

Staff & service

7.9/10

Amenities

8.4/10

Property conditions & facilities

7.9/10

Eco-friendliness

2/10 Poor

I would consider this more of a motel than a hotel. The walls were all scuffed up and baseboard trim was peeling off the wall. I highly do not recommend wasting your money at this run down property.
Brandon, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

Mustafa, 3-night trip
Verified Hotels.com guest review

6/10 Good

Leslie, 1-night trip
Verified Hotels.com guest review

6/10 Good

This is a party hotel.
Mixed feelings about our stay. You should know that this is a party hotel, especially Thurs-Sat. I didn't know - I've stayed at many NYC hotels with rooftop bars and a little late night energy is cool but...Mr. purple is a full blown club with very young and trashy clientele. Having to wait behind huge groups of messed up kids just to catch the elevator to our room was really unpleasant. I expect noise in nyc and come prepared, but if you're on a floor close to club no amount of noise canceling is going to help you. The staff was always helpful and polite - they recognized that we were not here for the party and put us on a floor away from the club. The room was ok for the price point - comfortable enough and surprisingly spacious. They rectified some pretty bad mistakes very quickly...like someone "forgetting" to put in a last minute rsvp I made over the phone and a glitch that charged everyone in the hotel 7k. But...you know, those things really should not have happened to begin with. I've worked in hospitality all my life - things happen. They did their best to recover and the staff really deserves credit for how they handled everything. Unfortunately, between these issues and the whole 'coked up kids with fake IDs' vibe...we will not be repeating this stay.
4-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Rooms are not as pictured
We booked a premium queen and got what looked exactly like a standard one. One small window, tiny space, minimal amenities in room. When we inquired in the reception and showed them the photo, they told us we've got the right room. Definitely not worth $500...
Sum Pei, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fun location and loved the decor.
Great location to be near where our daughter lives and many restaurants/coffee places. Easy walk to subway to get anywhere in the city. Glad there was a work out room.
Lisa, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Nickel'd & Dimed, not able to use entire hotel
Overall, a great hotel in a good location with a comfortable bed, great view (19th floor). I booked with a chain as I was concerned about having staff at the hotel and felt there was a better chance here. Cons: Limited access to the patio area, as it's managed by a third party (Mr. Purple). When I booked was thinking it would be nice to bring up and have some wine at night on the patio before dinner - no-go. Along with that, the pool is only available to guests until 1PM (which I didn't know and wasn't told at check-in), and after that reservations have to be made through a third party. I was unable to get a reservation so not sure if a cost is applicable. Amenity fee is a bit of a joke - includes local calls, gym and really nothing else, it's primarily a way for the hotel to charge less per night and then get extra $ on top amenity fee is ~$28/night. I'll plan to stay at another hotel the next time I visit.
Jonathan, 3-night trip
Verified Hotels.com guest review

6/10 Good

Yasuko oike, 7-night family trip
Verified Hotels.com guest review

2/10 Poor

...Or just sleep in a dirty night club
Absolutely a terrible experience. Lobby staff failed to inform me that my premium "city view" room was one floor above the night club which would have thumping music until 3AM on a weeknight. They explained that weekends could get loud and apologized that they did not inform me. I explained that Wednesday is NOT a weekend. If you want to party like an idiot, it might be a fun place to stay. But if you want a clean, quite spot to enjoy exploring the Lower East side, don't stay here. And don't get me started on the non-disclosed $25 amenity fee they charge for "prepaid" minibar service that doesn't even include potable water.
Matthew, 3-night business trip
Verified Hotels.com guest review

6/10 Good

Loss of amenity?
Indigo is ideally located for Lower East Side. But COVID (or so the hotel says) has resulted in a loss of amenity inside the hotel itself which makes it difficult to justify the high “resort fee”.
ROBERT, 6-night trip
Verified Hotels.com guest review