Holiday Inn Express Surabaya CenterPoint, an IHG Hotel

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Overview of Holiday Inn Express Surabaya CenterPoint, an IHG Hotel

Holiday Inn Express Surabaya CenterPoint, an IHG Hotel

4.0 star property
4-star hotel in Surabaya with restaurant and bar/lounge

8.4/10 Very good

108 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
No. 54-58 Jalan Kedungdoro, Surabaya, East Java, 60251
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Fitness center
  • Coffee shop/cafe
  • Business center
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Snack bar/deli
  • Vending machine
  • Laundry service
For families
  • Free cribs/infant beds
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Heart of Surabaya
  • Tunjungan Plaza - 11 min drive
  • Pakuwon Mall - 29 min drive

Getting around

  • Surabaya (SUB-Juanda) - 42 min drive
  • Surabaya Gubeng Station - 18 min drive
  • Surabaya Pasar Turi Station - 25 min walk
  • Airport shuttle (surcharge)

About this property

Holiday Inn Express Surabaya CenterPoint, an IHG Hotel

4-star hotel in the business district
Consider a stay at Holiday Inn Express Surabaya CenterPoint, an IHG Hotel and take advantage of a free breakfast buffet, a roundtrip airport shuttle, and a coffee shop/cafe. The onsite restaurant, Greet Room, features international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a playground and dry cleaning/laundry services.
Other perks include:
  • Free self parking
  • Multilingual staff, a 24-hour front desk, and a front desk safe
  • Free newspapers, a vending machine, and luggage storage
  • Guest reviews speak well of the breakfast, helpful staff, and proximity to shopping
Room features
All guestrooms at Holiday Inn Express Surabaya CenterPoint, an IHG Hotel feature comforts such as premium bedding and laptop-friendly workspaces, in addition to amenities like free WiFi and air conditioning.
More amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with showers and free toiletries
  • TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 236 rooms
  • Arranged over 16 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Snack bar/deli

Traveling with children

  • Playground

Working away

  • Business center
  • Meeting rooms
  • Conference space (1927 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Built in 2014
  • Safe-deposit box at front desk
  • Fitness center

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs available on site

Languages

  • English
  • Indonesian

Room amenities

Be entertained

  • Television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)
  • Washer and dryer

Sleep well

  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Greet Room - This restaurant specializes in international cuisine and serves breakfast only.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of IDR 220000 per vehicle (one-way, maximum occupancy 4)

Children & extra beds

  • Rollaway beds are available for IDR 300000.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Also known as

Holiday Express Centerplaza
Holiday Express Surabaya Centerplaza
Holiday Inn Express Centerplaza
Holiday Inn Express Surabaya Centerplaza
Holiday Inn Express Surabaya Centerplaza Java
Holiday Inn Express Surabaya CenterPlaza Hotel
Holiday Inn Express CenterPlaza Hotel
Holiday Inn Express Surabaya CenterPoint Hotel
Holiday Inn Express CenterPoint Hotel
Holiday Inn Express CenterPoint
Inn Express CenterPoint
Holiday Inn Express Surabaya CenterPoint
Holiday Inn Express Surabaya CenterPoint, an IHG Hotel Hotel
Holiday Inn Express Surabaya CenterPoint, an IHG Hotel Surabaya

Frequently asked questions

Overall score and ratings

8.4

Very good

8.7/10

Cleanliness

8.5/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Very good

Good location in the city centre, and a lot of local food around. staff are friendly and polite, however, can be more attentive
2-night business trip
Verified Expedia guest review

8/10 Very good

Excellent stay for short stay or transit. Staff was polite.
1-night trip
Verified Expedia guest review

8/10 Very good

2-night trip
Verified Expedia guest review

8/10 Very good

Good breakfast, the staff I had contact with knew very little English but overall very friendly.
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Clean room, cool view of the city, really nice Indonesian breakfast.
1-night trip
Verified Hotels.com guest review

2/10 Poor

Why even Refrigerator is not effective, we have to pay for Ice? Also Amenity is very poor. no hand towel, no cotton swab.
Yasu, 3-night trip
Verified Expedia guest review

4/10 Fair

Over rated hotel need improvements
Front desk staff were not helpful enough. They let one woman working alone handle so many people luggages while they stand idle. Terrible parking arrangement. Terrible breakfast. Only the beds were comfortable and the rooms were clean.
1-night family trip
Verified Hotels.com guest review

8/10 Very good

jenny, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

I didn’t like the massage personnel she had a smell and wasn’t nice
4-night business trip
Verified Orbitz guest review

10/10 Exceptional

Clean, new, comfortable. For a mid-range property, it was great.
Waldemar, 1-night business trip
Verified Hotels.com guest review