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Overall score and ratings

8.6

Fabulous

8.9/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.7/10

Property conditions & facilities

8.4/10

Eco-friendliness

6/10 Good

Estadia decepcionante
Estadia mediana. Após o check-in nos enviaram pra um quarto sem limpeza após a saída do último hóspede. Somente limpam o quarto, retiram o lixo e trocam as toalhas a cada 3 dias. A localização é boa, mas o estacionamento custa 49 dólares por dia, mais taxas.
5-night family trip
Verified Hotels.com guest review

8/10 Very good

Family Vacation
Good stay for 4 nights, clean and spacious accommodation, good buffet breakfast , access issues with parking because of the airport parking garage from day 3 , the parking staff helped to get in and out of parking,
Arun, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Michael, 2-night trip
Verified Hotels.com guest review

6/10 Good

Not our best Marriott stay.
Self parking on the property is a parking garage with hotel guest parking on the 7th floor or higher and the elevator stops at the 2nd floor not the first. When we left in the morning, the power was out so instead of carrying everything up the stairs, we walked over to the hotel next door and used their elevator. To exit the structure all of the exits were closed except one, and it needed a ticket so the parking garage had to send someone to let us out. The room was nice, the rest was terrible.
Teresa, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Would stay here again in future
Pros: Hotel lobby was bright, clean, and spacious. Front desk team was very friendly and helpful. Fitness room was decently appointed, but the TVs didn't work at all, and it could have been cleaner. Our room was clean and comfortable. Breakfast was busy, but well stocked, and the service team member who was there was doing such a terrific job, I wish we had more cash on us to tip her with! There is a Starbucks and a couple of other restaurants in the same building as the hotel, which is pretty convenient for travelers who are there for overnight like we were. Cons: We didn't have any soap aside from shampoo in our room. I had to ask for some from the front desk, & they seemed as mystified as we were about it not being in the room. Hopefully, they cleared it up with the housekeeping staff for other rooms. The other issue we had with the hotel was the shuttle from the airport. It was not marked well, and we waited over 15 mins at the curb before we gave up & called a family member to come pick us up instead. We took an Uber to our airline the following morning since we couldn't risk the lack of reliability with the shuttle service to get to our flight on time. Additional pro: I already shared this feedback with the hotel through their survey process, and received an email from management within an hour that said they would be addressing the issues I mentioned with housekeeping and the shuttle situation. I appreciated their immediate response!
Jennifer, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Azamat, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Looks are deceiving - nicer than you might expect
The hotel options at LAX are interesting; just about all seem to be owned by Marriott! We spent a night in the Residence Inn and the room exceeded our expectations. Really spacious with a kitchen, couch, desk, KS bed. We had spent the night before that at the hotel provided by Qantas, Sheraton Gateway and would definitely choose Residence Inn over that. Much bigger and more comfortable room. Not great dining options (no in-house bar or restaurant, which the Sheraton Gateway did have) but you can walk to other properties for that.
Damien, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Carlos, 1-night trip
Verified Hotels.com guest review

2/10 Poor

AVOID AT ALL COSTS
horrible and noisy dirty, broken toilet run down hotel rude staff noise form outside motel 6 at 4 times the price tag
michael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Karen, 1-night trip
Verified Hotels.com guest review