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Alteza Polanco

4-star hotel with restaurant, near Plaza Polanco

  • Free continental breakfast and free WiFi
From
NZ$122

Image gallery

  • Lobby Sitting Area
  • Lobby Sitting Area
  • Standard Suite, 1 Queen Bed, City View (Suite Exterior View) - Living Area
  • Standard Suite, 1 Queen Bed, City View (Suite Exterior View) - Living Area
  • Lobby Sitting Area
Lobby Sitting Area. Image 1 of 55.
1 / 55Lobby Sitting Area
8.4.Very good.
  • Excelentes service and conditions. Clean and confortable.

    May 27, 2021

  • The room has little light. There are no windows, it is a glass that overlooks an interior…

    Mar 18, 2021

See all 124 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Quiet
Convenient
Dining options
  • Free WiFi
  • Parking available
  • Airport transfer
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 70 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant
  • Fitness center
  • Self parking
  • Spa services

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Terrace
  • Daily housekeeping
  • Laundry facilities

What’s around

  • In Polanco
  • Chapultepec Park - 23 min walk
  • Centro Citibanamex Convention Center - 20 min walk
  • Plaza Polanco - 2 min walk
  • Plaza Carso Shopping Center - 9 min walk
  • Antara Polanco - 18 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 2 Double Beds (Deluxe Double)
  • Economy Suite, 2 Double Beds (Junior Suite Double)
  • Standard Room, 1 Queen Bed (Deluxe Single)
  • Economy Suite, 1 Queen Bed (Junior Suite Single)
  • Executive Suite, 1 Queen Bed, City View (Master Suite Exterior View)
  • Executive Suite, 1 Queen Bed (Master Suite Interior View)
  • Standard Suite, 1 Queen Bed, City View (Suite Exterior View)

Location

  • In Polanco
  • Chapultepec Park - 23 min walk
  • Centro Citibanamex Convention Center - 20 min walk

What’s around

Landmarks

  • In Polanco
  • Chapultepec Park - 23 min walk
  • Centro Citibanamex Convention Center - 20 min walk
  • Plaza Polanco - 2 min walk
  • Plaza Carso Shopping Center - 9 min walk
  • Antara Polanco - 18 min walk

Getting around

  • Benito Juarez International Airport (MEX) - 36 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 55 min drive
  • Mexico City Buenavista Station - 7 min drive
  • Mexico City Fortuna Station - 9 min drive
  • Tlalnepantla de Baz Station - 14 min drive
  • Polanco Station - 29 min walk
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 70 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite self parking (USD 10 per night)
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free continental breakfast daily
  • Restaurant
  • Room service (during limited hours)

Things to do

  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)

Working away

  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 474
  • Conference space size (meters) - 44

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2014
  • Elevator
  • Terrace
  • Fireplace in lobby
  • Television in common areas

Accessibility

  • Accessible bathroom
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Espresso maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms and outdoor treatment areas. Services include hot stone massages and massages.

Dining

Restaurante - This restaurant serves breakfast, lunch, and dinner.

Small print

Also known as

  • Alteza Polanco Hotel
  • Alteza Polanco Hotel
  • Alteza Hotel
  • Hotel Alteza Polanco Mexico City
  • Mexico City Alteza Polanco Hotel
  • Hotel Alteza Polanco
  • Alteza Polanco Mexico City
  • Alteza
  • Alteza Polanco Hotel Mexico City
  • Alteza Hotel
  • Alteza Polanco
  • Alteza Polanco Hotel
  • Alteza Polanco Mexico City

Optional extras

Self parking costs USD 10 per night

Airport shuttle service is offered for an extra charge of USD 70 per vehicle (roundtrip)

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Alteza Polanco does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 10 per night. Parking spots may be limited.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in starting at 3 PM. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant, Restaurante. Nearby restaurants include Peace & Love (4-min walk), Caldos Riesi (5-min walk), and Caldos D'Leo (5-min walk).
  • Yes, an airport shuttle is available. The charge is USD 70 per vehicle roundtrip.
  • Alteza Polanco has a fitness center and spa services.
8.4.Very good.
  • 10.0.Exceptional

    Excellent small hotel to stay in a excellent area

    2 night family trip, Mar 5, 2021

    Verified CheapTickets guest review

  • 10.0.Exceptional

    It’s a beautiful facility nestled in the middle of the city

    1 night business trip, Feb 13, 2020

    Verified Expedia guest review

  • 8.0.Very good

    It's a great location in the city and the staff are very helpful and friendly, could use better coffee setup in the room... I always try to stay there when I'm in Mexico City...

    Sol, 2 night business trip, Feb 9, 2020

    Verified Orbitz guest review

  • 8.0.Very good

    All good, but be warned the WiFi is so bad it’s unusable, I needed to get work done and it wasn’t happening. Honestly wouldn’t have booked here because of that one thing. The rest of the stay was good and people very nice.

    Brian, 2 night business trip, Oct 16, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    The pictures are better than what the property really is. I made a reservation for one big room for 4 guests and when arrived we had two regular rooms. Like that change

    1 night romance trip, Sep 26, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Friendly staff. Nice room. Good location. Great hotel for a business trip to Mexico City.

    MCM, 5 night business trip, Sep 1, 2019

    Verified Orbitz guest review

  • 10.0.Exceptional

    Amazing hotel!

    We stayed at the hotel for 5 days and it was amazing! Rooms were so clean and I loved how quiet and safe the area was! Staff was very nice and helpful!

    Liza, 5 night family trip, Jul 14, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Good hotel

    Great place

    Bruno, 2 night business trip, May 22, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Hotel is great

    Enrique, 2 night romance trip, Apr 29, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Small hotel, good location, spacious suite but limited natural light. Bed comfortable and hotel spotless, Staff friendly and helpful. Room a little noisy.

    7 night romance trip, Apr 6, 2019

    Verified Expedia guest review

See all 124 reviews