Crown Prince Hotel Surabaya

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Overview of Crown Prince Hotel Surabaya

Crown Prince Hotel Surabaya

4.0 star property
4-star hotel with spa, near Tunjungan Plaza

7.6/10 Good

44 verified guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
  • Connecting rooms available
Jl. Basuki Rahmat 123 - 127, Surabaya, East Java, 60271
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Free shopping center shuttle
  • Fitness center
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • Business center
  • 6 meeting rooms
  • Airport shuttle
For families
  • Children's pool
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
  • Terrace

Choose dates to view prices

About this area

What's nearby

  • Heart of Surabaya

Getting around

  • Surabaya (SUB-Juanda) - 40 min drive
  • Surabaya Pasar Turi Station - 11 min drive
  • Surabaya Gubeng Station - 28 min walk
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)
  • Free shopping center shuttle

About this property

Crown Prince Hotel Surabaya

4-star hotel in a shopping district
Take advantage of a roundtrip airport shuttle, a terrace, and a coffee shop/cafe at Crown Prince Hotel Surabaya. Treat yourself to some rest and relaxation at Alaya Spa, the onsite spa. The onsite restaurant, Avallon, features international cuisine. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool and a children's pool
  • A free shopping center shuttle, train station pick-up service, and concierge services
  • A 24-hour front desk, luggage storage, and tour/ticket assistance
  • 6 meeting rooms and an elevator
  • Guest reviews give good marks for the pool and central location
Room features
All 211 rooms boast comforts such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with digital channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping


English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 211 rooms
  • Arranged over 21 floors


  • Check-in time from 2 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Wheelchair-accessible parking on site


  • Airport shuttle on request (available 24 hours)*
  • Train station pick-up


  • Free shopping center shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool

Working away

  • Business center
  • 6 meeting rooms


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage


  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Full-service spa


  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways


  • English
  • Indonesian

Room amenities

Be entertained

  • Flat-screen television
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa, Alaya Spa. The spa is open daily.


Avallon - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of IDR 220000 per vehicle (one way)
  • Train station pick-up service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for IDR 350000.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

This property accepts credit cards, debit cards and cash.

Also known as

Crown Prince Hotel Surabaya
Crown Prince Hotel
Crown Prince Surabaya
Crown Prince Hotel Surabaya, Java
Crown Prince Surabaya Surabaya
Crown Prince Hotel Surabaya Hotel
Crown Prince Hotel Surabaya Surabaya
Crown Prince Hotel Surabaya Hotel Surabaya

Frequently asked questions

Does Crown Prince Hotel Surabaya offer free cancellation for a full refund?
Yes, Crown Prince Hotel Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Crown Prince Hotel Surabaya?
As of 2 October 2022, prices found for a 1-night stay for 2 adults at Crown Prince Hotel Surabaya on 4 October 2022 start from NZ$60, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Crown Prince Hotel Surabaya?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Crown Prince Hotel Surabaya?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Crown Prince Hotel Surabaya?
Sorry, pets and service animals aren't allowed.
Is airport shuttle service offered by Crown Prince Hotel Surabaya?
Yes, an airport shuttle is available. The charge is IDR 220000 per vehicle one way.
What are the check-in and check-out times at Crown Prince Hotel Surabaya?
You can check in from 2 PM - midnight. Check-out time is noon.
What is there to do at Crown Prince Hotel Surabaya and nearby?
Crown Prince Hotel Surabaya has a spa and an outdoor pool, as well as a fitness center and a garden.
Are there restaurants at or near Crown Prince Hotel Surabaya?
Yes, Avallon offers international cuisine. Nearby restaurants include Arumanis Restaurant (3-min walk), Mie Kedondong (4-min walk), and Bon Ami (5-min walk).
What's the area around Crown Prince Hotel Surabaya like?
Crown Prince Hotel Surabaya is in the heart of Surabaya, a short 7-minute walk from Tunjungan Plaza and 18 minutes' walk from Surabaya Plaza Shopping Mall. Travelers say the area is central and good for shopping.

Overall score and ratings






Staff & service




Property conditions & facilities

10/10 Exceptional

Satria Gentur, 1-night business trip
Verified guest review

8/10 Very good

Pleasant stay
Excellent location!
Clemence, 2-night business trip
Verified guest review

10/10 Exceptional

Comfortable stay
As usual, always stay here when in Surabaya. Prices are comfortable and room is very clean
Willie, 2-night business trip
Verified guest review

8/10 Very good

Nice stay in Surabaya
Good condition rooms, clean and comfortable. Very good breakfast
Richard, 1-night family trip
Verified guest review

8/10 Very good

Nice hotel, best and healthy welcome juice.
Experienced faulty kettle, called receptionist, they immediately replaced the breakfast buffet, my family loves the breakfast buffet
farah, 3-night trip
Verified Expedia guest review

8/10 Very good

Comfortable Stay
Location is good with a mega shopping centre nearby
Masanori, 3-night business trip
Verified guest review

4/10 Fair

5-night trip
Verified Orbitz guest review

10/10 Exceptional

cuong, 1-night family trip
Verified guest review

6/10 Good

Service poor. Not a good location very noisy Breakfast terrible
Diamantino, 5-night romance trip
Verified guest review

8/10 Very good

Nice hotel. Centre of city. Good staff.
Bfast menu can be better. Otherwise a good Hotel located centre to teh city. Excellent pool and rooms were clean and tidy.
Gautam, 1-night trip
Verified Expedia guest review