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All properties in Isla Mujeres, Quintana Roo, Mexico
1 room, 2 adults

Hotel Sueno Maya

2-star2 stars
Av. Fco. I. Madero Lt. 12, Mza. 24 Col. Centro, Isla Mujeres, QROO, 77400, Mexico

City-center hotel within easy reach of Norte Beach
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • For the price. It was a great value and a clean room. And the staff was happy to help…Mar 9, 2020
  • The staff were excellent and super helpful. Vent fans in the bathrooms would help the…Feb 21, 2020

Hotel Sueno Maya

from NZ$43
  • Room, Kitchenette
  • Room, Kitchenette
  • Basic Room, 1 Double Bed
  • Room, Balcony
  • Room, Kitchenette
  • Room
  • Room, 1 Bedroom, Kitchenette
  • Room, Kitchenette
  • Room, Kitchenette
  • Room, Balcony, Ocean View

What’s around Hotel Sueno Maya

Landmarks

  • Heart of Isla Mujeres
  • Norte Beach - 6 min walk
  • Garrafon Natural Reef Park - 15 min walk
  • Mujeres Beach - 0.4 mi / 0.6 km
  • Dolphin Discovery - 4.5 mi / 7.2 km
  • Punta Sur - 4.5 mi / 7.3 km
  • Las Americas Cancun Mall - 7 mi / 11.3 km
  • Langosta Beach - 10.8 mi / 17.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive

At a glance

Key facts

Hotel size

  • This hotel has 18 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-9 PM
  • Check-out time is noon
  • Express check-out
The front desk is open daily from 9:00 AM - 5:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.

Required at check-in

  • Cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (12 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • No onsite parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Services
  • Front desk (limited hours)
Facilities
  • Number of buildings/towers - 1
Accessibility
  • Handrails in stairways
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer (on request)
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Free WiFi
Food and drink
  • Cookware, dishware, and utensils
More
  • Daily housekeeping
  • In-room safe

Hotel Sueno Maya’s small print

Also known as

  • Hotel Sueno Maya Isla Mujeres
  • Hotel Sueno Maya
  • Sueno Maya Isla Mujeres
  • Sueno Maya
  • Hotel Sueno Maya Hotel
  • Hotel Sueno Maya Isla Mujeres
  • Hotel Sueno Maya Hotel Isla Mujeres

Policies

State tax ID - IVA

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) guidelines.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Sueno Maya

  • Does Hotel Sueno Maya offer free cancellation for a full refund?
    Yes, Hotel Sueno Maya does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Sueno Maya?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Sueno Maya?
    Sorry, there's no onsite parking at Hotel Sueno Maya.
  • Are pets allowed at Hotel Sueno Maya?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hotel Sueno Maya?
    You can check in from 3 PM to 9 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Hotel Sueno Maya?
    Yes. Nearby restaurants include Loncheria El Poc Chuc (3-min walk), Q Bravo (3-min walk), and Picus (3-min walk).
  • What is there to do near Hotel Sueno Maya?
    Recommended spots to visit include Norte Beach (6-min walk) and Garrafon Natural Reef Park (15-min walk), along with Mujeres Beach (0.4 mi) and Dolphin Discovery (4.5 mi).

Recent reviews

Fabulous 8.8 From 59 reviews

Exceptional 10.0
Very comfortable
Socorro, us6 night family trip
Very good 8.0
Good choice overall!
Sueno Maya is a very good choice. The people working there are very kind. The hotel is very clean. The rooms are basic and comfortable. The location is perfect for walking to restaurants, the beaches and the ferry. The Wifi worked fine. The only negative is the stove in our kitchen did not work and was not attended to during our stay ... although we reported it. This kept us from cooking a few of our meals. That said... the restaurants are plentiful and affordable. I would recommend Sueno Maya and would return.
us10 night trip with friends
Exceptional 10.0
Great location with nice staff.
Budget hotel just outside of Centro area in Isla Mujeres. The staff were helpful. The cleaning crew came in every day. We were about 100 yards from the best tacos and breakfast on the island. The Super Aki market was right around the corner. The windows open into the hallway, which meant we used the A/C. Our room had a 2 burner gas cooktop, with pots and pans and dishes. Also had a mini fridge and a toaster. Paid with PayPal because their card machine was inoperative due to storms and the difficulty of getting a repairman from the mainland. The wifi worked, but was spotty. We didn't spend a lot of time in the room so it didn't matter.
Michael, us7 night family trip
Very good 8.0
Good
Good
David, us6 night family trip
Exceptional 10.0
The Perfect Place to Stay
This place was perfect for our 5 night trip to Isla Mujeres. The room was cleaned everyday while we were out, had a balcony overlooking the street, had a very comfortable king bed, and had a fantastic air-conditioner that felt amazing after being in the heat all day. We weren't really at the hotel during the day, but at night it was perfect to come back to. There was also small convenient store right beside it that made buying beer or drinks super quick and easy. And it was only a 5 minute walk to Playa Norte! Since the hotel is on the east side of the island, it was also perfect for watching the sunrise. Only a 30 second walk to the east beach where you can sit on the sea wall and watch the spectacular sunrise. The staff was also incredible! We really enjoyed speaking with Irving, Jesus, and Mayte. They were all so nice and friendly. There was one day where I lost my hotel key at the beach, and they replaced it at no cost. They were all so friendly, caring, and amazing! I would also recommend booking the Whale Shark tour through the hotel. While I was there, it cost about $81 USD from the hotel, while it cost $125 at all other locations on the island for the exact same experience. Everything was truly spectacular during our stay at Hotel Sueno Maya. I will definitely be staying there again on my future visits to the island.
Lance, us5 night romance trip
Exceptional 10.0
Affordable lodging
Great location close to everything great for families on a budget.
us5 night family trip
Exceptional 10.0
Good olace
Great location of the place, near to the main street where all the stores are, ppl really friendly, the only thing is that the beds are not really comfortable at all but for the price it is okk
christian, us3 night romance trip
Exceptional 10.0
Lovely hotel for budget prices
Stayed for 9 days in May 2018. An easy walk from the ferry, just off the main tourist street, Hidalgo. Immediate area has multiple restaurants for all meals. 5 minute walk to Playa Norte and a stone’s throw from the Caribbean. The main grocery store is just around the corner. In this 3 story hotel, some rooms are interior with windows opening to hallways. Some overlook the Caribbean or the frontage street. We saw the interior of other rooms as they were being serviced and they all appeared to be of the quality that our room was. I was impressed with the size and space of the rooms with multiple beds (1 double/1single, 3 doubles, etc.) as they looked large enough for a group of girls. We booked an interior room with a king bed and kitchenette but were given a room with 2 doubles and a sofa bed overlooking the ocean. (Although we would have preferred a king bed, what we got was an upgrade.) The room was very spacious, the beds were comfortable, the bedding was new and bright, and the view was beautiful. In addition to the stove top, microwave, mini fridge, and coffee maker, the room had a small table for 4 and a desk/mirror/stool that I used as a vanity. The plumbing worked well although the water pressure in the shower was poor (not uncommon on the island). The staff was friendly and spoke English. They allow PayPal payment which is very convenient. I have stayed at many budget hotels on the island and this is one of the nicest. I would definitely stay here again.
Michelle, us9 night romance trip
Exceptional 10.0
Amazing little hotel!
Took a mother/daughter trip and was on a tight budget. This hotel was very affordable and probably one of the best hotels on the island. I was upgraded when I arrived so we didn't have to share a bed and we were given an ocean view room at no extra cost. The room was more than I expected...had a kitchenette so if we wanted to cook for ourselves we could. Staff was very friendly and spoke English very well. We had dropped a glass bottle and they were up to our room immediately to clean it up and they were generally concerned for our safety and asked if we were ok right away. I would definitely stay here again. Loved the location as well. Walking distance to the beaches and restaurants.
Corrine, usFamily trip
Exceptional 10.0
Excellent location, clean and comfortable
Chris, usRomance trip

Hotel Sueno Maya

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