All properties in Santa Cruz, Santa Cruz, Bolivia

Hotel Arenal

3.5-star hotel with 2 outdoor pools, near Arenal Park

  • Free full breakfast and free WiFi in lobby

Image gallery

  • Pool
  • Pool
  • Outdoor Pool
  • Outdoor Spa Tub
  • Pool
Pool. Image 1 of 71.
1 / 71Pool
8.2.Very good.
  • The hotel was so so not the best not the worst but definitely seem better

    Dec 18, 2020

  • We spent one night in this hotel. the location is really good. just few block from the…

    Dec 6, 2020

See all 21 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 72 hours Gap period enforced between guest stays -
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Pool
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 53 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • 2 outdoor pools
  • Fitness center
  • Spa services

For families

  • Free cribs/infant beds
  • Private bathroom
  • Free toiletries
  • Terrace
  • Daily housekeeping
  • Laundry facilities

What’s around

  • Heart of Santa Cruz
  • Plaza 24 de Septiembre - 6 min walk
  • Arenal Park - 2 min walk
  • Ethno-folkloric Museum - 4 min walk
  • Sacred Art Museum - 7 min walk
  • Municipal Library - 11 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Double Room
  • Suite
  • Single Room
  • Suite individual


  • Heart of Santa Cruz
  • Plaza 24 de Septiembre - 6 min walk
  • Arenal Park - 2 min walk

What’s around


  • Heart of Santa Cruz
  • Plaza 24 de Septiembre - 6 min walk
  • Arenal Park - 2 min walk
  • Ethno-folkloric Museum - 4 min walk
  • Sacred Art Museum - 7 min walk
  • Municipal Library - 11 min walk
  • Artecampo - 18 min walk
  • Santa Cruz Zoo - 35 min walk
  • Ventura Mall - 2.7 mi / 4.3 km
  • Guembe Biocenter - 6.9 mi / 11.1 km
  • AquaLand - 14.2 mi / 22.8 km

Getting around

  • Santa Cruz (VVI-Viru Viru Intl.) - 27 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 53 rooms


  • Check-in time 2:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child stays free when occupying the parent or guardian's room, using existing bedding


  • No pets or service animals allowed


  • Free WiFi in public areas


  • Airport shuttle (available 24 hours)*


  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free full breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)

Things to do

  • Number of outdoor pools - 2
  • Fitness facilities
  • Spa services on site
  • Sauna

Working away

  • 24-hour business center
  • One meeting room
  • Conference center


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage


  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Terrace


  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Languages Spoken

  • English

In the room

Home comforts

  • Air conditioning
  • Minibar

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free local calls


  • Daily housekeeping
  • In-room safe

Special features


Guests can pamper themselves by indulging in the onsite spa services.


Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Small print

Also known as

  • Arenal Santa Cruz
  • Hotel Arenal Santa Cruz
  • Hotel Arenal Hotel
  • Hotel Arenal Santa Cruz
  • Hotel Arenal Hotel Santa Cruz

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Airport shuttle service is offered for an extra charge of USD 15.00 per person (one-way)

Area shuttle service is offered for an extra charge


Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • All residents of Bolivia may be charged the national value-added tax (13%) upon check-out. Non-residents on a tourist visa are exempt from this tax. To qualify for a tax exemption, tourists must present a valid passport along with the migration card they received upon arrival in the country at check-in.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there are 2 outdoor pools.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Yes, there's an onsite restaurant that offers international cuisine. Nearby restaurants include Panificación del Oriente (3-min walk), Capress (4-min walk), and Bistro Casona (4-min walk).
  • Yes, an airport shuttle is available. The charge is USD 15.00 per person one-way.
  • Hotel Arenal has 2 outdoor pools and a sauna, as well as a fitness center.
8.2.Very good.
  • 10.0.Exceptional

    I am from Ontario Canada. I wasen’t sure what to expect but this Hotel and Staff exceeded my expectation. They were kind, respectful and friendly. I Loved my Stay. Breakfast was delicious everyday! Even with little misunderstanding, the staff was very respectful and with discretion. Thank you for an amazing four days. Unfortunately, had to leave early because of Coronavirus border closures. I will def go back.

    Julie, 7 night romance trip, Mar 14, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Hotel Arenal

    I came to the hotel early at 09:00 and I asked the lady at the reception how much would cost early chcek in. She told me 30 dollars and I said, you want 30 dollars for 5 hours early check i? So then she changed it to 20 dollars. I paid because I traveled whole night from Suckre. I never got reciept for 140 Bolivanos. The room was nice and clean. The breakfast room was full of flies and the were all over the food which was uncovered on the table. When I booked the hotel, i noticed that they have a shuttle service to the airport. Then I had to pay 80 Bolivanos for the hotel taxi. They should not advertise shuttle service to the airport or mark it that this service is available but you have to pay.

    Pavol, 2 night trip, Jan 2, 2020

    Verified guest review

  • 10.0.Exceptional

    great location downtown, close to the main plaza and the restaurant strip, as well as easy to drive out of town north to e.g. Buena Vista. Hotel has great swimming pool deck to relax when it's hot during the day, and has parking if you have a rental car. Staff is very friendly and helpful, and breakfast is extensive and good quality.

    3 night trip, Apr 19, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Staff was super friendly and helpful. Breakfast was incredibly delicious with an assortment of fresh fruit, juices, pastries, eggs, breads, local cheese and much more.

    Monica, 1 night trip, Dec 16, 2018

    Verified Orbitz guest review

  • 10.0.Exceptional

    Very nice place, clean rooms, great pool and great breakfast! Would come back here anytime.

    Sebastien, 1 night trip, Oct 14, 2018

    Verified Orbitz guest review

  • 8.0.Very good

    Very good

    Nelson, 1 night trip, Sep 9, 2018

    Verified guest review

  • 10.0.Exceptional

    Very good experience for a one night stand. Staff very nice and good breakfast Excellent ratio quality/price

    Juan, 1 night trip, Sep 2, 2018

    Verified Expedia guest review

  • 10.0.Exceptional


    A estadia foi maravilhosa

    Ivair, 2 night trip, Dec 20, 2020

    Verified guest review

  • 6.0.Good

    Buenas noches este es Elias Ademar Cordero, por favor necesito aclarar un cobro en la pandemia que aceptaron y lamentablemente estaba cerrado, mande el itinerario espero que se pueda resolver, sin ningún problema, estaré en Santa Cruz el 3 de Octubre mi mail es gracias

    3 night trip, Jun 12, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Ficou complicado trabalhar no quarto, pois as tomadas elétricas não estavam funcionando, a localização não é tão boa, pois o local a noite é perigoso!

    Robson Luiz, 3 night business trip, Nov 20, 2018

    Verified guest review

See all 21 reviews