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All properties in Valle de Bravo, Mexico, Estado de, Mexico

El Santuario Resort & Spa

4-star hotel in Valle de Bravo with golf course and spa

  • Free WiFi in lobby and free parking
From
NZ$284

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19.
  • Lake View
  • Lake View
  • Outdoor Pool
  • Infinity Pool
  • Lake View
1 / 96Lake View
7.6.Good.
  • Huge desillusion. We intended to have a great week of rest in this difficult period. It…

    Nov 16, 2020

  • Property looks amazing, the staff needs training and attention to details. Food is not…

    Jan 2, 2020

See all 270 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Easy parking
  • Free WiFi
  • Free parking
  • Pool
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 64 smoke-free guestrooms
  • Daily housekeeping
  • Golf course
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool and 3 spa tubs

For families

  • Rollaway/extra beds (surcharge)
  • Private bathroom
  • Television
  • Free toiletries
  • Garden
  • Terrace

What’s around

  • Lake Avandaro - 1 min walk
  • Artisan Market - 5.3 mi / 8.5 km
  • Saint Francis of Assisi Church - 6.1 mi / 9.8 km
  • Central Square - 6.3 mi / 10.1 km
  • Museum Joaquin Arcadio Curroc Valle de Bravo - 6.4 mi / 10.3 km
  • Valle de Bravo Archaeological Museum - 6.5 mi / 10.5 km
The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Junior Suite
  • Master Suite
  • Master Suite Doble
  • Garden Suite

Location

  • Lake Avandaro - 1 min walk
  • Artisan Market - 5.3 mi / 8.5 km
  • Saint Francis of Assisi Church - 6.1 mi / 9.8 km

What’s around

Landmarks

  • Lake Avandaro - 1 min walk
  • Artisan Market - 5.3 mi / 8.5 km
  • Saint Francis of Assisi Church - 6.1 mi / 9.8 km
  • Central Square - 6.3 mi / 10.1 km
  • Museum Joaquin Arcadio Curroc Valle de Bravo - 6.4 mi / 10.3 km
  • Valle de Bravo Archaeological Museum - 6.5 mi / 10.5 km
  • Sanctuary of Santa Maria Ahuacatlán - 6.6 mi / 10.7 km
  • La Cascada, Valle de Bravo - 8.3 mi / 13.4 km
  • Velo de Novia Waterfalls - 10.9 mi / 17.6 km
  • Rancho Avandaro Country Club - 14.5 mi / 23.3 km
  • Monarch Butterfly Biosphere Reserve - 20.8 mi / 33.5 km

Getting around

  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 64 min drive

At a glance

Hotel size

  • This hotel has 64 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 11:30 AM

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite valet parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)

Things to do

  • Indoor pool
  • 24-hour fitness facilities
  • Golf course on site
  • Tennis on site
  • Full-service spa
  • Number of spa tubs - 3
  • Tennis lessons on site
  • Skydiving nearby

Working away

  • Business center
  • Number of meeting rooms - 7
  • Conference space
  • Conference space size (feet) - 377
  • Conference space size (meters) - 35
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Wedding services

Facilities

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Premium bedding

Things to enjoy

  • Private plunge pool

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, El Santuario. Services include deep-tissue massages, facials, body wraps, and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Naha - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Small print

Also known as

  • El Santuario Resort Residences Valle de Bravo
  • El Santuario Resort & Spa Hotel
  • El Santuario Resort & Spa Valle de Bravo
  • El Santuario Resort & Spa Hotel Valle de Bravo
  • El Santuario Resort Residences
  • El Santuario Residences Valle de Bravo
  • El Santuario Residences
  • El Santuario Resort Valle de Bravo
  • El Santuario Resort
  • El Santuario Valle de Bravo
  • El Santuario
  • El Santuario & Spa Valle Bravo

Optional extras

Rollaway beds are available for MXN 200.0 per stay

Buffet breakfast is offered for an extra charge of MXN 300.00 per person (approximately)

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted. 

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, El Santuario Resort & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free valet parking.
  • Yes, there's an indoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is 11:30 AM.
  • Yes, Naha offers international cuisine. The dining venue will be unavailable from September 9 2020 to March 1 2021 (dates subject to change). Nearby restaurants include los veleros (5.5 mi), Da Ciro (5.5 mi), and La Batucada (5.6 mi).
  • Have fun with onsite activities such as archery, and practice your swing at the golf course. Indulge in a treatment at the spa and soothe your senses in one of the 3 spa tubs. El Santuario Resort & Spa also has private plunge pools and a 24-hour fitness center, as well as a picnic area and a garden.
7.6.Good.
  • 10.0.Exceptional

    Great weekend

    Beautiful place, beautiful view, good service, delicious food.

    Yolanda, 2 night romance trip, Sep 27, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    The pictures are nicer than the property, the facilities need to be upgraded

    1 night family trip, Aug 28, 2019

    Verified Expedia guest review

  • 2.0.Poor

    Super Priced !!!!

    The rooms did not have AC and at night the mosquito bites did not let us rest.

    lucia, 2 night romance trip, Aug 9, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Beautiful place nice staff Good food Love the pool

    Karla, 2 night romance trip, Jun 30, 2019

    Verified Expedia guest review

  • 4.0.Fair

    Nice Hotel HORRIBLE Room

    I not often leave reviews specially negative ones but this was an exceptionally bad experience. Arriving at El Santuario is an experience of calm and relaxation, the reception is filled with incense and there is cold tea and apples, the receptionist talked in a calm soothing voice so I was in for the weekend of couples relaxation and connection with each other. When i was escorted to our room the initial experience was good as well, expansive lake view with an indoor mini pool in the room with a chaise lounge next to it ... pretty cool RIGHT? Here goes the WARNING, I will state only facts so you can do with them as you wish. The toilet stall does not close correctly and the door is a thin glass with a wood frame, poorly ventilated or not at all. ( I hated the compact space as well ) Indoor pool is heated to a steaming degree, our room was literally a SAUNA and has no air conditioning. Your choice of heat or mosquitos The windows are hard to open and close and the screen does not properly seal the gap so plenty of mosquitos can share your high end hotel Jr Suite. The bathroom area (toilet, shower and sink) is painted with something that looks like pool or epoxy paint in black that gives the feel of uncleanliness and is some areas was sticky Toilet stall had a foul smell that lingered thru our stay Shower head was filled with calcium so the stream was very wide and hard to enjoy a shower. Room was not made up and dial 0 for no answer!

    David, 1 night romance trip, Jun 22, 2019

    Verified Hotels.com guest review

  • 2.0.Poor

    Overpriced hotel!

    First impression was good, great welcoming on behalf of the staff. When you get to your room reality doesn’t seem as pictures in website. The room is hot and humid because of the indoor pool, there is no AC! You need to ask for 3 fans in order to sleep at night. Rooms look old and need maintenance. F&B prices are over the top, service in restaurant and room service are very slow although there are plenty of waiters. Staff is nice and are willing to help you, unfortunately this didn’t make our stay any better. Overall the hotel is overpriced, you don’t get what you pay for. The best thing in the hotel is the view. Wouldn’t go back.

    2 night family trip, Jun 21, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Place is awesome, staff even better. Room service is horrible. There are several details about cleaning that should be better

    JLAG, 2 night trip, Jun 15, 2019

    Verified Expedia guest review

  • 8.0.Very good

    The view is amazing! All rooms have a Pool inside and a great view. The spa is nice, but my santuario massagge wasn’t good as I expected. I recommend them to improve the kitchen. Prices and hotel category needs better food.

    2 night romance trip, Jun 15, 2019

    Verified Expedia guest review

  • 4.0.Fair

    Cost not equal to Experience

    I booked a room(ROOM 3) with more than 400 USD, but I really regret! Good things: the view from restaurant, the food in the restaurant Bad feeling things: 1.in the room there was no air condition, we called, and after 3~4 hours, they send us a fan. but when it's bed time...I found all the mosquito which enjoyed the fan with us in the rooms are all died on my bed....can you image....and the second morning I found the facility of the door is so bad, that's why all the little animals comes in last night.... 2. no Wifi in our rooms, and this issue we called 3~4 times to reception and they just told us they are working on that, and until check out it not fixed, and no apologize from anyone. 3. the pool in the room is just a pool of water, we have no button to open any function of Jacuzzi or change the water or change the temperature...and the water is so cold that you can't use, so....useless 4. there was a party just outside our room....and it's finished until 9 pm..... check if there is a party or not before you choose the room!!!!!!!!!

    xiaofei, 1 night romance trip, May 25, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    Totally overpriced It is not renovated at all. The service at the bar and Pool terrible, súper slow No air conditioner in the rooms To many mosquitos

    2 night family trip, May 17, 2019

    Verified Expedia guest review

See all 270 reviews