The Godfrey Hotel Boston, Boston, United States of America

Great, clean room. I’m very impressed with their housekeeping staff - probably the best service like that I’ve ever had. I wish ice machines were on every floor and the floor and are like a maze.

if you like a “self-service” type hotel, then this is it, as that was our experience. when we checked in there was no one to open the front door (greeting) or to help us with luggage to our room. we asked someone to help us grab and cab and they were reluctant and suggested we get uber!?! we passed by the front desk more than 5 times during our stay and the people at the desk spoke one once! the music in the lobby is loud, and we love music, but it was noticeably loud, which we thought was a bit strange. simply not our type of hotel - though the location was great. i’d give it 3 stars.

Great location, safe, staff is terrible, door man and bell hop are lazy and on the phone. Pillows reeked I’d sweat and smelled terrible.

Your front desk staff needs training in responding to guest requests I.e.when you say you will call right back, do it!