I have emailed the owner to reply to the complaint received by the AV crew that I booked into this hotel (which was on the pricey side). I have not received a response which is completely unprofessional therefore I am posting the feedback in here:
"Scott has asked me to let you know about the accommodation in Hamilton. The feedback we have had from our crew who have returned to work today is that it was definitely below standard. Some of the things they said were rooms not clean, they smelled of cigarette smoke even though you had booked them non-smoking rooms, in one of the units the toilet was almost falling through the floor, the beds were old and lumpy and sagged in middle, one of the units had stains on the wall and the spout on the tap would come off when taps turned on and sprayed water everywhere."