Destination
Guests
All properties in Mackay (and vicinity), Queensland, Australia

Quest Mackay

Luxury hotel in Mackay with outdoor pool and restaurant

  • Free WiFi in lobby
From
NZ$196

Image gallery

  • Sundeck
  • Sundeck
  • Pool
  • Pool
  • Sundeck
Sundeck. Image 1 of 40.
1 / 40Sundeck
8.2.Very good.
  • Have stayed at the Quest on previous occassions. Friendly and helpful staff. Clean and…

    Feb 29, 2020

  • Wasn't told prior or at check in that rooms would not be serviced over the new year long…

    Dec 29, 2020

See all 41 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
  • Free WiFi
  • Parking available
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 97 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant
  • Outdoor pool
  • Fitness center

For families

  • Cribs/infant beds (surcharge)
  • Stovetop
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

What’s around

  • Heart of Mackay
  • Artspace Mackay - 3 min walk
  • Jubilee Park - 6 min walk
  • Mackay Enertainment and Convention Centre - 6 min walk
  • Bluewater Lagoon - 8 min walk
  • Caneland Central - 9 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Studio
  • Standard Apartment, 1 Bedroom
  • Standard Apartment, 2 Bedrooms
  • Executive Apartment, 2 Bedrooms

Location

  • Heart of Mackay
  • Artspace Mackay - 3 min walk
  • Jubilee Park - 6 min walk

What’s around

Landmarks

  • Heart of Mackay
  • Artspace Mackay - 3 min walk
  • Jubilee Park - 6 min walk
  • Mackay Enertainment and Convention Centre - 6 min walk
  • Bluewater Lagoon - 8 min walk
  • Caneland Central - 9 min walk
  • Queens Park Orchid House - 14 min walk
  • Harrup Park - 29 min walk
  • Town Beach - 39 min walk
  • Mackay Base Hospital - 42 min walk
  • Far Beach - 44 min walk

Getting around

  • Mackay, QLD (MKY) - 11 min drive
  • Mackay Station - 10 min drive
  • Nabilla Station - 21 min drive
  • Mapalo Station - 25 min drive

At a glance

Hotel size

  • This hotel has 97 rooms

Arriving/leaving

  • Check-in time 2:00 PM-10:00 AM
  • Check-out time is 10 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The front desk is open during the following times:
  • Monday - Friday: 7:00 AM - 8:00 PM
  • Saturday - Sunday: 9:00 AM - 5:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Reception hours are 8 AM to 10 PM on weekends.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

Parking

  • Onsite self parking (AUD 5 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Barbecue grills

Things to do

  • Outdoor pool
  • Fitness facilities

Working away

  • Conference space
  • Conference space size (feet) - 775
  • Conference space size (meters) - 72
  • One meeting room

Services

  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Elevator
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • English

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Down comforter
  • Soundproofed rooms
  • Premium bedding

Things to enjoy

  • Individually decorated
  • Individually furnished

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch flat-screen TV
  • Digital TV channels

Stay connected

  • Desk
  • Phone

Food and drink

  • Microwave
  • Stovetop
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Small print

Also known as

  • Mackay Quest
  • Quest Mackay Hotel
  • Quest Mackay Mackay
  • Quest Mackay Hotel Mackay
  • Quest Hotel Mackay
  • Quest Mackay
  • Quest Mackay Hotel

Optional extras

Credit card charges are subject to an extra charge

Early check-in can be arranged for an extra charge of AUD 25 (subject to availability)

Late check-out can be arranged for an extra charge of AUD 50.00 (subject to availability)

Self parking costs AUD 5 per day with in/out privileges

Rollaway beds are available for AUD 40.0 per day

Cribs/Infant beds are available for AUD 5.0 per day

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Guests can rest easy knowing there's a smoke detector and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Quest Mackay does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs AUD 5 per day.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 2:00 PM - 10:00 AM. There's a charge of AUD 25 for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge of AUD 50.00 (subject to availability). Contactless check-out is available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Masala (4-min walk), Fusion 128 (4-min walk), and Zambrero (4-min walk).
  • Quest Mackay has an outdoor pool and a fitness center, as well as a picnic area and a garden.
8.2.Very good.
  • 6.0.Good

    Overall stay was pleasant and good. We had a 4 night stay from Thursday to Monday and there was no room service available during the weekend. Wifi was not working as it was under maintenance for the whole 4 days of our stay.

    PM, 4 night family trip, Sep 30, 2020

    Verified Wotif guest review

  • 6.0.Good

    First night there the roof top area was open but for the rest of the stay it was closed. Having to then resort to going to the car park for a smoke. And the "double bed" was just to singles pushed together. Save the cash and go somewhere cheaper the experience would probably be the same.

    6 night romance trip, Sep 20, 2020

    Verified Wotif guest review

  • 8.0.Very good

    Overnight Stay

    Satisfactory overnight stay. Staff were efficient and friendly. Room is a basic hotel room with small kitchenette.

    graham, 1 night trip, Aug 27, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Central location.very clean rooms great place to stay.

    Simon, 1 night trip, Jun 5, 2020

    Verified Wotif guest review

  • 8.0.Very good

    Easy on/off Bruce Highway

    Easy to find, right across from the river, so nice view. One block away from small, quiet downtown. We liked that the Quest hotels have kitchenette, if you want to cook.

    1 night trip, Mar 11, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    👍👍

    Brady, 3 night business trip, Feb 3, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Central Location, Good room, Handy to restaurants within walking distance

    1 night business trip, Nov 26, 2019

    Verified Wotif guest review

  • 8.0.Very good

    Great location near city centre

    The only issue I found was the bed was uncomfortable otherwise location was great, friendly helpful staff & we were able to check in early, secure car parking, very clean & tidy. Just wish the mattress was comfy.

    Louise, 1 night romance trip, Sep 14, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Happy with the property. Good location and nice room layout.

    2 night business trip, Aug 4, 2019

    Verified Wotif guest review

  • 4.0.Fair

    Great hotel itself and value terrible service.

    The hotel was great, value for money was great however the booking was completely incorrect, bedding was incorrect, and then we where offered alternate rooms and upgraded only to find out they were all dirty and unserviced. After all this, although we appreciate being offered a room free of charged we had to wait for the beds in all rooms to be split wasting so much time and money, and me the the owner of the company that paid was then moved to another room with the wrong key. So disappointed, reception sorry to say had no clue.

    1 night business trip, Jun 29, 2019

    Verified Hotels.com guest review

See all 41 reviews