We arrived the day before cyclone Gabriel hit Napier. The manager (Gaigan) welcomed us and was friendly and helpful. Our room was great - a view of the sea (the property is directly on the sea front), plenty of space, great furniture and kitchen facilities, spotlessly clean and with a very comfortable bed. The most critical thing to share though is what happened once Napier was hit by the worst of the cyclone. We were due to leave so checked out and headed for Wellington only to find the roads and bridges closed due to the flooding. We had no choice but to return to the Edgewater where Gaigan again welcomed us, tried to find alternative routes and once it was clear this was not possible, gave us the room back. There was no power at this point (no cell service and no internet). He knew no more than us but updated us as and when he could. When it became clear we were in for a long haul with predictions power would be off for at least a week, he begged and borrowed a bbq grill and a gas bottle and looked to provide some hot food for all guests who wanted / needed it. He boiled water this way so we could have a hot drink also. We were all so very, very grateful to him for looking after us at a time when we were all stranded far from home with no knowledge of the local area or how to find out what was happening. This is absolutely the best place to stay in Napier, for the accommodation itself but also because of Gaigan. You cannot put a price on this level of service.