Glenorchy Lake House, Glenorchy, New Zealand

Beautiful setting! Fragrant roses wafting in the air next to our private deck, where our lovely hostess delivered hot flat whites upon our arrival! Great jetted hottub with a view of the mountains! What more could one ask for!

It was a beautiful and relaxing place to take in the surrounding beauty! Service was friendly with added touches of afternoon cake and coffee! Room was very comfortable. As was the yummy breakfast!

We are on our way from Milford Sound to Glenorchy but we have problem with the country code no to allow us to call them to inform them that we are late to arrive to the motel. For info, we are using spark no. We arrive the Glenorchy Lake House around 18:00 and we went to the Trading Post and motel but no one available. We went to the bar 'GYC Cafe and Bar' nearby Glenorchy Lake House and asked the guests inside on how to call the owner as stated at the Trading Post signage 'after hours 5pm, call 4424900 ' which is a different phone number from the information stated in the booking slip. We tried to call both numbers stated in the signage and in the booking slips numerous number of times but no one pick up the phone calls. Refer attachment 1. We waited in the rain for almost two hours until 20:00 at the front of the Trading Post which is stated in the booking slip but no one come to the area. We even go to the next house to ask if someone knows how we can enter the motel, but none available. We are lost and since we are not able to call Hotel.com customer service no from New Zealand, I tried to call my husband multiple times to call Hotel.com customer service on behalf of me. My husband lodge a report twice and even your customer service unable to contact the host. Please refer to your customer service call log. Since we have waited for too long in the rainy day and it is already late and we are extremely tired, we couldn't wait anymore and we deci