The Terrace Villas - Executive Apts

The bedding was amazing, the villa style was comfortable and homey. It lacked some natural lighting in exchange for homely staying. Down was the apartment being made up of multiple apartments on a single street, which meant where you parked was not necessarily where your room might be. Noise heard from differing levels, stomping and door banging but on the whole very nice comfy accommodation.

Great location good parking but 4 floors to walk up. $20 per day was really high for the area. Suite had been totally updated.

Quiet, great setting. Felt like home. Beautiful view of the city.

I liked the spaciousness of the room and the proximity to the CBD.

This was a last minute reservation. Just my daughter and I staying for one night. The main bedroom is situated at the front of the house on The Terrace, the road was noisy and there wasn't any insulation to help cut down the noise. The window rattled too as it didn't shut properly. Her bedroom is situated in the middle of the apartment, but she still heard people sing until mignight The basin tap was leaking and there was also a leak under the bath/shower. Overall expensive for the lack of finesse and old fittings

We booked two nights.When we arrived we saw that this is more a motel that a hotel! You are so close from the road and without double glazing, you hear everything (road, people talking, parking or leaving...)They put a smoking area in the back of the hotel, so you hear people smoking, talking. Inside the room it’s dark, you need to open the light permanently.In the morning we were awake by peolpe leaving with their car at 6am the noise was very strong.This was already annoying but then painter workers came just in front of our room to do some work at 7:45am and they were laughing, smoking, and were doing some works noises.We ask them to be quite but they kept making noise putting on music and singing! Even with the TV on we still hear them! We wondered if they were not doing it on purpose! Réception told us that it was completly normal to have some work done at 8am! We asked for another room more quite and without works, they proposed us another room which was of a lower range than what we had paid for. They told us that if we wanted less noise from the 6 peoples working we should ask them directly! This is unbelievable and unacceptable!Then they told us that if we were not happy with that we could leave before 10am, without refund.They were very agressive with my husband it made us very uncomfortable and scared so we left.You cannot expect that from a hotel, even more when it’s by Heritage!And that’s not all,hair dryer doesn’t work, flyes in room, mold on the shower, no AC..