Resorts World Sentosa - Hotel Michael (SG Clean)

The twin bed is big enough for 2 adults and 2 kids to sleep so what comfortably.

Location is superb, walkable to USS and mono train station. But the hotel provides very simple supplies, no docker, no body lotion, shampoo bottle spoiled. I tried calling customer service but never get through the line. Staff at meeting hall are friendly.

Due to the covid 19 restrictions, you must make sure the names that you use to do the booking , must be present. If the registered person name is not present, you have to change the name to those who are present. Before you're able to enter the lift to your room, the security will ask for your room number and your ID card, because they wanna make sure that only registered guests can enter into their registered rooms. Sigh...... and the check out time is strictly at 11am. But you can check in at 12noon to 12.30, but you have to book for that slot online. Anyway... The room is big, cozy, Aircon is perfect, toilet is perfect, the ambience of the room is awesome too.

The hotel rooms are nice and very clean.Room request were not met.Hotel staff who checked us in was unfriendly.He did not update us about our request or any changes until we alert him of our special request.Checking in alone took about 1.5hrs.No smile and from staff and we don't feel welcome to the hotel. Not so nice experience and we decided not to come back to the hotel.

Staff polite Room clean Will definitely come again

Clean and comfortable

Slow check in; room not available even if I arrived after the check in time; no blanket available for my child; I had to go down to finally have my request for sheets managed after calling room service several times; mattress smelling urine; bathroom flooding because of inefficient drainage. All this terrible service for a high cost!

The service provided during breakfast was lousy. I paid for 12paxs for buffet breakfast and when we asked for more serving, the staff were not very reluctant to top up for us. Gym and swimming pool. It stated that we need to book during our stay for the services, when we booked, is always fully booked. We looked down from our hotel balcony, the swimming pool only has 2 kids playing. So we went down to talk to the staff and were allowed to swim. Same as the gym facilities. When my daughter called up the operator to check, she was allowed to go in.

I had to wait 1 hr to get check in and another 30 mins to collect key card because room was not ready.