Guests
All properties in Mackay, Queensland, Australia

Quest Mackay on Gordon

Luxury hotel with outdoor pool, near Queens Park Orchid House

  • Free WiFi
From
NZ$190

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • One Bedroom Apartment - Living Area
  • Outdoor Pool
Outdoor Pool. Image 1 of 30.
1 / 30Outdoor Pool
27 Gordon Street, Mackay, 4740, QLD, Australia
8.6.Fabulous.
  • One night in Mackay this time but this is a great place to stay. No issue with the room,…

    Nov 17, 2021

  • Very pleasant, but the restaurant/bar access and availability was confusing. No details…

    Sep 23, 2021

See all 73 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Easy parking
Quiet
Shopping

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services
    • Free WiFi
    • Parking available
    • Pool
    • Non-smoking
    • Gym
    • Air Conditioning

    Property highlights

    Main amenities

    • 115 smoke-free guestrooms
    • Daily housekeeping
    • Near the beach
    • Restaurant and bar/lounge
    • 1 outdoor pool
    • Breakfast available

    For families

    • Babysitting or childcare (surcharge)
    • Cookware, dishware, and utensils
    • Stovetop
    • Microwave
    • Refrigerator
    • Connecting/adjoining rooms available

    What’s around

    • Bluewater Lagoon - 17 min walk
    • Caneland Central - 18 min walk
    • Harrup Park - 25 min walk
    • Queens Park Orchid House - 5 min walk
    • Artspace Mackay - 8 min walk
    • Mackay Enertainment and Convention Centre - 11 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Studio
    • One Bedroom Apartment
    • Two Bedroom Apartment
    • Executive Studio
    • Executive Room, 1 Bedroom
    • Executive Apartment, 2 Bedrooms

    What’s around

    Landmarks

    • Bluewater Lagoon - 17 min walk
    • Caneland Central - 18 min walk
    • Harrup Park - 25 min walk
    • Queens Park Orchid House - 5 min walk
    • Artspace Mackay - 8 min walk
    • Mackay Enertainment and Convention Centre - 11 min walk
    • Jubilee Park - 12 min walk
    • Mackay Base Hospital - 2.6 mi / 4.2 km

    Getting around

    • Mackay, QLD (MKY) - 8 min drive
    • Mackay Station - 7 min drive
    • Nabilla Station - 21 min drive
    • Mapalo Station - 25 min drive
    map
    See on map
    27 Gordon Street, Mackay, 4740, QLD, Australia

    At a glance

    Hotel size

    • This hotel has 115 rooms

    Arriving/leaving

    • Check-in time 2:00 PM-8:00 PM
    • Check-out time is 10 AM

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    The front desk is open during the following times:
    • Monday - Friday: 8:00 AM - 8:00 PM
    • Saturday - Sunday: 9:00 AM - 5:00 PM
    To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Reception hours are 8 AM to 11 PM on Saturdays; 8 AM to 9:30 PM on Sundays.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Babysitting/childcare*

    Pets

    • Pets not allowed (service animals welcome)

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • Onsite self parking (AUD 5.00 per day)
    • Onsite parking limited

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Cooked-to-order breakfast daily (surcharge)
    • Restaurant
    • Bar/lounge
    • Coffee shop/café
    • Room service (during limited hours)
    • Barbecue grills

    Things to do

    • Number of outdoor pools - 1
    • Fitness facilities
    • Spa services on site
    • Spa tub

    Working away

    • Business center
    • Number of meeting rooms - 1
    • Conference space

    Services

    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Luggage storage

    Facilities

    • Elevator
    • Safe-deposit box at front desk
    • Picnic area
    • Terrace

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Assistive listening devices available
    • Wheelchair-accessible registration desk

    Languages Spoken

    • English

    In the room

    Home comforts

    • Air conditioning
    • Coffee/tea maker
    • Iron/ironing board

    Things to enjoy

    • Balcony

    Freshen up

    • Free toiletries
    • Hair dryer

    Be entertained

    • 42-inch flat-screen TV
    • Digital TV channels
    • DVD player

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    Food and drink

    • Refrigerator
    • Microwave
    • Stovetop
    • Cookware, dishware, and utensils
    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    Spa

    Guests can pamper themselves by indulging in the onsite spa services.

    Fees & policies

    Optional extras

    • Breakfast costs between AUD 10 and AUD 25 per person (approximately)
    • Early check-in can be arranged for an extra charge of AUD 25 (subject to availability)
    • Late check-out can be arranged for an extra charge of AUD 50 (subject to availability)
    • Credit card charges are subject to an extra charge

    Children & extra bedsPay at property

    • Cribs/infant beds are available for AUD 5.0 per day
    • Babysitting/childcare is available for an extra charge

    PetsPay at property

    • Service animals exempt from fees

    ParkingPay at property

    • Self parking costs AUD 5.00 per day

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place and guests are provided with hand sanitizer.

    This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted.

    Also known as

    • Mackay Gordon
    • Quest Mackay on Gordon Hotel
    • Quest Mackay on Gordon Mackay
    • Quest Mackay on Gordon Hotel Mackay
    • Mackay Quest
    • Quest Gordon Apartment Mackay
    • Quest Mackay
    • Quest Mackay Gordon
    • Quest Mackay Gordon Apartment
    • Quest Gordon

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Quest Mackay on Gordon does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
    • Yes. Self parking costs AUD 5.00 per day. Parking spots may be limited.
    • Yes, there's an outdoor pool.
    • Sorry, pets aren't allowed, but service animals are welcome.
    • You can check in from 2:00 PM - 8:00 PM. There's a charge of AUD 25 for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge of AUD 50 (subject to availability).
    • Yes, there's an onsite restaurant. The dining venue will be unavailable from July 1 2021 to January 1 2022 (dates subject to change). Nearby restaurants include The Paddock & Brew Company (5-min walk), Burp.eat.drink (5-min walk), and Cool Mango Salad Bar (6-min walk).
    • Quest Mackay on Gordon has an outdoor pool and a spa tub, as well as a fitness center and a picnic area.
    8.6.Fabulous.
    • 8.0.Very good

      Great hotel great spot.

      Shane, 1 night business trip, Sep 8, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Very clean, friendly check in service. Just needs new towels.

      1 night family trip, Jul 1, 2021

      Verified Wotif guest review

    • 4.0.Fair

      Reached to the quest at Gordon at 8:10pm and when I pressed the button for lifts, There was a homeless man in it. That was Scary. Then I went into the apt. bedroom and bathroom were reasonably clean however the lounge area and it’s couches had big marks on carpet and couches. I didn’t I even sit on them.

      1 night family trip, Jun 30, 2021

      Verified Wotif guest review

    • 8.0.Very good

      I liked being close to town and all the local restaurants.

      4 night family trip, May 25, 2021

      Verified Wotif guest review

    • 8.0.Very good

      It was nice and clean. Beautiful rooms and great staff. Lovely pool. Only downfall was my king bed was rock hard so I didn’t have a good sleep.

      1 night family trip, Apr 9, 2021

      Verified Lastminute guest review

    • 10.0.Exceptional

      Staff lovely friendly and accomodating, room had what we needed. Could have used room cleaning as we stayed 4 nights and needed to have more washing liquid and washing powder for those longer stays.

      3 night family trip, Mar 31, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      Great location, walking distance to great dining and facilities

      1 night romance trip, Feb 5, 2021

      Verified Wotif guest review

    • 10.0.Exceptional

      Mackay magic

      Very comfortable stay at Quest. The best customer service we experienced in QLD over 6 different locations. Grace was excellent, the apartment was clean, comfortable and well stocked. Would stay there again.

      Kiera, 1 night family trip, Jan 6, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Lovely stay , clean & comfortable ! Happy with this hotel :)

      1 night trip with friends, Jan 3, 2021

      Verified Lastminute guest review

    • 10.0.Exceptional

      really happy for staying in Quest Mackay on Gordon. Staffs are very nice.Everything is clean and well organized. will come back for sure

      Fan, 2 night family trip, Dec 14, 2020

      Verified CheapTickets guest review

    See all 73 reviews