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1 room, 2 adults

Family Club Grand Riviera Princess All Inclusive, Playa del Carmen, Mexico

4-star4 stars
Prolongación 5ta Avenida Mza 20 Lote 06Playa del CarmenQROO77710Mexico

All-inclusive beachfront property with spa, near El Camaleon Mayakoba Golf Course
  • Free buffet breakfast, free WiFi, and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
Very Good8.0
Location
Great location
Breakfast
Tasty breakfast
Room
Great room
Food
Food is all right
152See all 152 Hotels.com reviews
From 693 reviewsTripAdvisor Traveller Rating

Family Club Grand Riviera Princess All Inclusive, Playa del Carmen, Mexico

from NZ$438
  • Family Room (Club)
  • Family Room, Pool Access (Club)

What’s around Family Club Grand Riviera Princess All Inclusive, Playa del Carmen, Mexico

Landmarks

  • On the beach
  • Grand Coral Golf Riviera Maya - 44 min walk
  • El Camaleon Mayakoba Golf Course - 2.5 mi / 4 km
  • Mamitas Beach Club - 6.1 mi / 9.8 km
  • Playa del Carmen Main Beach - 6.2 mi / 9.9 km
  • Tres Rios Ecopark - 4.8 mi / 7.7 km
  • Plaza Las Americas - 5.9 mi / 9.4 km
  • Maroma Beach - 7.6 mi / 12.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 109 min drive
  • Free self parking

At a glance

Key facts

Size

  • 144 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in rooms

Transport

Parking

  • Free self parking

Other information

  • All-inclusive (taxes included)
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast daily
  • 12 restaurants
  • 20 bars/lounges
  • 3 poolside bars
  • Beach bar
  • Swim-up bar
  • 24-hour room service
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 12
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 6
  • Full-service spa
  • Fitness classes on site
  • Basketball on site
  • Playground on site
  • Volleyball on site
  • Scuba diving nearby
  • Nightclub
  • Beach towels
  • Waterslide
  • Swim-up bar
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business center
  • Conference space
  • Conference space size (feet) - 27254
  • Conference space size (meters) - 2532
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board (on request)
Sleep well
  • Sofa bed
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • 32-inch plasma TV
  • Cable TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily.

Dining

Buffet Family Club - This restaurant specializes in international cuisine. Open daily.

Verde - This buffet restaurant specializes in international cuisine. Open daily.

Naranja - This buffet restaurant specializes in international cuisine. Open daily.

Mama Mía - This theme restaurant specializes in Italian cuisine. Reservations are required. Open daily.

La Vaquería - This theme restaurant specializes in local and international cuisine. Open daily.

Family Club Grand Riviera Princess All Inclusive, Playa del Carmen, Mexico’s small print

Also known as

  • Family Club Grand Riviera Princess All Inclusive
  • Family Club Grand Riviera Princess Playa del Carmen
  • Family Club Grand Riviera Princess
  • Family Riviera Princess Inclu

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Very Good 8.0 From 152 reviews

Family Club Grand Riviera Princess All Inclusive, Playa del Carmen, Mexico
Very Good8.0
Amazing location but the rooms humidity and smell never was solved. Kids club super friendly staff and always profesional
Oscar, us6 night trip
Family Club Grand Riviera Princess All Inclusive, Playa del Carmen, Mexico
Exceptional10.0
Great place for a family at the right price!
Great for a family. Our daughter enjoyed the kids pool and play area indoors which had a lot of cool things
A Traveller, us5 night trip
Family Club Grand Riviera Princess All Inclusive, Playa del Carmen, Mexico
Good6.0
Food was average.. dinner every night took over an hour just to get our food. Pools were wayyy too hot, and our stay was just average. I was not impressed by much!
krissy, us3 night trip
Family Club Grand Riviera Princess All Inclusive, Playa del Carmen, Mexico
Good6.0
Very clean kids friendly resort
Very nice room, great bed, good service and great kids pool. Wasn't very impressed that it took 15 minutes to walk to the beach and it wasn't good snorkeling. Food was so so.
A Traveller, caFamily trip
Family Club Grand Riviera Princess All Inclusive, Playa del Carmen, Mexico
Good6.0
Snobby atmosphere, rude staff, and dirty pools!
The property itself was beautiful, but there was an obvious bias among staff toward serving wealthier people first. The entire property is setup to rope people into time share presentations, and you are constantly bombarded by reminders of how membership in their travel club would benefit you on your next stay. That really detracted from the enjoyment. At one point, we went to the pirate themed buffet with our twin sons, celebrating their second birthday. I spend a lot of money to spend the night in this resort to celebrate, as my wife and I spent 7 years trying to have children before they were born. This was a special time for us; and the staff treated our family as a nuisance; they ignored us, made us get our own high chair for one of our kids, left our dirty plates on the table until we were leaving, didn't offer us a drink, or even interact with our children. Given that this was the CHILDREN'S buffet, we expected there to be some attention to family's with children, celebrating a birthday. It wasn't until another couple, with more expensive clothing and sun glasses walked in, and was waited on hand and foot by exuberant staff, that we realized that our status by the hotel staff was very low, based on their outward assessment of our wealth. This was hurtful and left us feeling bad about ourselves, and made me very self conscious for the rest of the trip. The only people who treated us well were the time share sales people, go figure.
Jeffrey, caFamily trip

See all reviews

Family Club Grand Riviera Princess All Inclusive, Playa del Carmen, Mexico

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