All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Family Club Grand Riviera Princess All Inclusive, Playa del Carmen, Mexico

4-star4 stars
Prolongación 5ta Avenida Mza 20 Lote 06Playa del CarmenQROO77710Mexico

All-inclusive beachfront resort with spa, near El Camaleon Golf Club
  • Free WiFi and free parking
  • Collect nightsFor every 10 nights, get 1 free*!
Very Good8.2
Pool
Great pool
Amenities
Great amenities
Service
Fantastic service
Food
Food is all right
154See all 154 Hotels.com reviews
From 654 reviewsTripAdvisor Traveller Rating

Family Club Grand Riviera Princess All Inclusive, Playa del Carmen, Mexico

from NZ$357
  • Family Room (Club)
  • Family Room, Pool Access (Club)

At a glance

Key facts

Hotel size

  • This hotel has 144 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking

Other information

  • All-inclusive (taxes included)
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • 12 restaurants
  • 20 bars/lounges
  • 3 poolside bars
  • Beach bar
  • Swim-up bar
  • 24-hour room service
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 12
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 6
  • Full-service spa
  • Fitness classes on site
  • Basketball on site
  • Playground on site
  • Volleyball on site
  • Scuba diving nearby
  • Nightclub
  • Beach towels
  • Waterslide
  • Swim-up bar
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business center
  • Conference space
  • Conference space size (feet) - 27254
  • Conference space size (meters) - 2532
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace

In the room

Home comforts
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board (on request)
Sleep well
  • Sofa bed
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • 32-inch plasma TV
  • Cable TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily.

Dining

Buffet Family Club - This restaurant specializes in international cuisine. Open daily.

Verde - This buffet restaurant specializes in international cuisine. Open daily.

Naranja - This buffet restaurant specializes in international cuisine. Open daily.

Mama Mía - This theme restaurant specializes in Italian cuisine. Reservations are required. Open daily.

La Vaquería - This theme restaurant specializes in local and international cuisine. Open daily.

Family Club Grand Riviera Princess All Inclusive, Playa del Carmen, Mexico’s small print

Also known as

  • Family Club Grand Riviera Princess All Inclusive
  • Family Club Grand Riviera Princess Playa del Carmen
  • Family Club Grand Riviera Princess

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Destination fee: USD 1.07 per accommodation, per night

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Family Club Grand Riviera Princess All Inclusive, Playa del Carmen, Mexico

Landmarks

  • On the beach
  • Grand Coral Golf Riviera Maya - 44 min walk
  • El Camaleon Golf Club - 2.5 mi / 4 km
  • 28 de Julio Square - 3.6 mi / 5.8 km
  • Punta Esmeralda Beach - 4.3 mi / 6.9 km
  • Guadalupe Church - 4.4 mi / 7.1 km
  • Tres Rios Ecopark - 4.8 mi / 7.7 km
  • Mario Villanueva Stadium Madrid - 5.4 mi / 8.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 110 min drive
  • Free self parking

Recent reviews

Very Good 8.2 From 154 reviews

Family Club Grand Riviera Princess All Inclusive, Playa del Carmen, Mexico
Good6.0
Very clean kids friendly resort
Very nice room, great bed, good service and great kids pool. Wasn't very impressed that it took 15 minutes to walk to the beach and it wasn't good snorkeling. Food was so so.
A Traveller, ca5 night family trip
Family Club Grand Riviera Princess All Inclusive, Playa del Carmen, Mexico
Good6.0
Snobby atmosphere, rude staff, and dirty pools!
The property itself was beautiful, but there was an obvious bias among staff toward serving wealthier people first. The entire property is setup to rope people into time share presentations, and you are constantly bombarded by reminders of how membership in their travel club would benefit you on your next stay. That really detracted from the enjoyment. At one point, we went to the pirate themed buffet with our twin sons, celebrating their second birthday. I spend a lot of money to spend the night in this resort to celebrate, as my wife and I spent 7 years trying to have children before they were born. This was a special time for us; and the staff treated our family as a nuisance; they ignored us, made us get our own high chair for one of our kids, left our dirty plates on the table until we were leaving, didn't offer us a drink, or even interact with our children. Given that this was the CHILDREN'S buffet, we expected there to be some attention to family's with children, celebrating a birthday. It wasn't until another couple, with more expensive clothing and sun glasses walked in, and was waited on hand and foot by exuberant staff, that we realized that our status by the hotel staff was very low, based on their outward assessment of our wealth. This was hurtful and left us feeling bad about ourselves, and made me very self conscious for the rest of the trip. The only people who treated us well were the time share sales people, go figure.
Jeffrey, ca1 night family trip
Family Club Grand Riviera Princess All Inclusive, Playa del Carmen, Mexico
Very Good8.0
Great Place with average food but BAD service!
It's a beautiful placPrincess Grand Riviera is a beautiful place, it has all the amenities you need BUT I wouldn’t go back because of the BAD SERVICE. Sadly only a few of the waiters/waitresses will happily take care of you. When I made the reservation the “Platinum” level was not available therefore if I wanted to have a decent spirit I had to pay for it. In fact I was double charged for some of my drinks and Checking out was a night mare, it took them 30 minutes to verify the extra drink charges in my account. In some restaurants, “Platinum” level had better tables and A/C will work better in their area. Pools needs to be re-plastered, while we were there a kid cut his foot and had to be taken to the hospital. Parking is another issue, there is no Valet service and I had to park about ½ mile away every time we go out. Water activities are priced OK except for the fact they delayed our Snorkeling for 2 hrs and the boat was not carrying any drinking water.
Ricardo, us7 night family trip
Family Club Grand Riviera Princess All Inclusive, Playa del Carmen, Mexico
Very Good8.0
Balanced beautiful
The food is not all that, but the fact that there is the opportunity to build your own meal with deconstructed food items is a plus. All inclusive is always a plus if there are many options and there are. I did not like the fact that for a la carte restaurants you have to make a reservation. Sometimes I did not make it to my dinner reservations because I had so many activities where time is not really controlled. I loved the place, a thumbs up for the shows they were high quality, the bar tenders were ALL the time super nice but lobby reception not that much. I noticed that native personnel were the kindest of all I'm just in love with their culture and manners the waiters and hostesses wow so nice and I loved how they treated us. The room was perfect we had the family room with bunk beds for 3 little girls and a King bed it was absolutely gorgeous. The bed was very firm some people like it like this I wanted soft bed but I managed to sleep with pillows all around. The events venues the wedding personnel did not give a follow up to my requests though. I will write the manager about it.
Hsu Ying, us4 night family trip
Family Club Grand Riviera Princess All Inclusive, Playa del Carmen, Mexico
Very Good8.0
Great Hotel
Everything was great except hotels.com mistake during booking process which caused big difficulty when we checked in the hotel.
Dragisa, us10 night family trip

See all reviews

Family Club Grand Riviera Princess All Inclusive, Playa del Carmen, Mexico

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