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All properties in Xalapa, Veracruz, Mexico
1 room, 2 adults

Gran Hotel Xalapa

3.5-star3.5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Children's pool
  • Supervised childcare/activities (surcharge)
Victoria No. 163 Esq. Bustamante, Centro, Xalapa, VER, 91000, Mexico

Family-friendly hotel with outdoor pool, near Juarez Park
  • Free WiFi
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Children's pool
    • Supervised childcare/activities (surcharge)
  • Collect stampsYou can collect™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Need a lot of improvement on the build and better front desk services Jan 7, 2020

Gran Hotel Xalapa

from NZ$65
  • Standard Room
  • Double Room
  • Junior Suite
  • Suite, 1 King Bed (Master)

What’s around Gran Hotel Xalapa


  • Juarez Park - 11 min walk
  • Los Tecajetes Park - 3 min walk
  • State Theatre - 9 min walk
  • Xalapa Metropolitan University - 10 min walk
  • Diego Rivera Gallery - 10 min walk
  • Xalapa Cathedral - 12 min walk
  • El Agora - 12 min walk
  • San Jose Church - 19 min walk

Getting around

  • General Heriberto Jara Intl. Airport (VER) - 77 min drive
  • Xalapa, Veracruz (JAL-El Lencero) - 16 min drive
  • Xalapa Station - 5 min drive

At a glance

Key facts

Hotel size

  • This hotel has 200 rooms


  • Check-in time 3 PM-4 PM
  • Check-out time is 1 PM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Babysitting/childcare*

  • Free children's club


  • Pets not allowed (service animals welcome)


  • Free WiFi in public areas

  • Free WiFi in rooms



  • No onsite parking

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Pool sun loungers
Working away
  • Conference space
  • Meeting rooms
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Soundproofed rooms
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe

Special features


Mocafetos - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Galeria - Onsite lobby lounge.

Gran Hotel Xalapa’s small print

Also known as

  • Gran Hotel Xalapa
  • Gran Xalapa


Pool access available from 9 AM to 8 PM.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property accepts credit cards. Cash is not accepted.

Optional extras

Buffet breakfast is offered for an extra charge of MXN 165.00 for adults and MXN 100.00 for children (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Gran Hotel Xalapa

  • Does Gran Hotel Xalapa offer free cancellation for a full refund?
    Yes, Gran Hotel Xalapa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Gran Hotel Xalapa?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Gran Hotel Xalapa?
    Sorry, there's no onsite parking at Gran Hotel Xalapa.
  • Is there a pool at Gran Hotel Xalapa?
    Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9 AM to 8 PM.
  • Are pets allowed at Gran Hotel Xalapa?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Gran Hotel Xalapa?
    You can check in from 3 PM - 4 PM. Check-out time is 1 PM. Contactless check-out is available.
  • Are there restaurants at or near Gran Hotel Xalapa?
    Yes, Mocafetos offers international cuisine. Nearby restaurants include La Estancia de los Tecajetes (4-min walk), Mision Express Xalapa Centro (5-min walk), and Malamadre (5-min walk).
  • What is there to do at Gran Hotel Xalapa and nearby?
    Gran Hotel Xalapa has an outdoor pool and a fitness center, as well as a garden.

Recent reviews

Good 7.6 From 83 reviews

Exceptional 10.0
Great location. For the price is an excellent place. New year party needs to improve quality of food and music
us3 night family trip
Exceptional 10.0
All good...good place...close to downtown and good places to eat...overall...all good..
us1 night trip
Good 6.0
Location is good, property is too old and matress was terrible, shower had some issues.
Omar, us1 night trip
Very good 8.0
good hotel at a good price
classic hotel, with very friendly staff. location is ok, 15 minutes walking from downtown. pool area is very nice. restaurant is regular. doors don't keep noise outside, so sometimes it's a bit noisy, but in general it was a good stay.
Daniele, mx1 night family trip
Very good 8.0
Sergio, us1 night family trip
Very good 8.0
Muy buena atención , las habitaciones limpias , el desayuno buffet excelente !
mx1 night family trip
Exceptional 10.0
Las habitaciones muy amplias, , la comida muy rica
Cesar, mx1 night family trip
Exceptional 10.0
Es un hotel tradicional muy bien ubicado. Cómo y seguro. Pasamos una estancia muy agradabel. Recomiendo el desayunno bufett.
Francisco Javier, mx1 night family trip
Fair 4.0
No regresamos nunca
Desde el momento que llegamos el hotel estaba casi vacío y no tuvieron según cunas disponible para mi bebé a pesar de tener la junior suite, el nivel donde nos tocó la habitación estaba en completa obscuridad, eramos 2 adultos y 2 niños y solo dejaron 1 jabón y 2 toallas, ilógico por donde lo vea uno, le solicitamos a la recepcionista el servicio de masajes y nos dijo que era al otro día y con horas de anticipación, al otro día lo solicite y el recepcionista en turno me dijo que no no había, total que no nos dieron el servicio nunca, lo único rescatable el bufete que ofrece de desayuno el hotel.
OSCAR, mx2 night family trip
Very good 8.0
Esta muy céntrico. Cuenta con todos los servicios necesarios para una buena estancia.
mx1 night trip

Gran Hotel Xalapa