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Aparthotel

Direct Hotels - Pacific Sands

Upscale beach aparthotel in Mackay with outdoor pool

  • Free WiFi and free parking
From
NZ$156

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  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
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Outdoor Pool. Image 1 of 47.
1 / 47Outdoor Pool
3 Kirribilli Avenue, Mackay, 4740, QLD, Australia
8.6.Fabulous.
  • Low score on cleanliness given because of pigeon inhabited balcony and their droppings,…

    Nov 11, 2021

  • In a 5 night stay, none of the towels had been changed or the toiletries replenished.…

    Oct 11, 2021

See all 131 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Property uses a professional cleaning service
  • Social distancing measures are in place
  • Contactless check-in is available

Guests rated location

Quiet
Safe
Easy parking
Walkable
  • Free WiFi
  • Free parking
  • Pool
  • Air Conditioning

Property highlights

Main amenities

  • 80 apartments
  • Weekly housekeeping
  • Near the beach
  • 1 outdoor pool
  • Beach towels
  • Air conditioning

Feel at home

  • Cookware, dishware, and utensils
  • Microwave
  • Television
  • Free toiletries
  • Garden
  • Iron/ironing board

What’s around

  • In East Mackay
  • Town Beach - 9 min walk
  • Queens Park Orchid House - 16 min walk
  • Far Beach - 28 min walk
  • Artspace Mackay - 29 min walk
  • Mackay Enertainment and Convention Centre - 33 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Apartment, 1 Bedroom
  • Apartment, 2 Bedrooms
  • King Executive Room with Balcony
  • King Room Studio
  • Executive Studio
  • Executive Apartment, 2 Bedrooms
  • Apartment, 3 Bedrooms

What’s around

Landmarks

  • In East Mackay
  • Town Beach - 9 min walk
  • Queens Park Orchid House - 16 min walk
  • Far Beach - 28 min walk
  • Artspace Mackay - 29 min walk
  • Mackay Enertainment and Convention Centre - 33 min walk
  • Jubilee Park - 33 min walk
  • Harrup Park - 37 min walk
  • Bluewater Lagoon - 37 min walk
  • Caneland Central - 39 min walk
  • Illawong Beach - 43 min walk

Getting around

  • Mackay, QLD (MKY) - 9 min drive
  • Mackay Station - 9 min drive
  • Nabilla Station - 23 min drive
  • Mapalo Station - 27 min drive
map
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3 Kirribilli Avenue, Mackay, 4740, QLD, Australia

At a glance

Size

  • 80 apartments
  • Arranged over 8 floors

Arriving/leaving

  • Check-in time 2:00 PM-5 PM
  • Check-out time is 10 AM
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

The front desk is open during the following times:
  • Monday - Friday: 7:00 AM - 5:00 PM
  • Saturday - Sunday: 9:00 AM - 5:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
*See fees & policies for additional details or extra charges

The manager

Speaks: English

At the aparthotel

Food and drink

  • Barbecue grills

Things to do

  • Beach towels
  • Number of outdoor pools - 1
  • Bicycle rentals on site

Services

  • Dry cleaning/laundry service
  • Luggage storage

Facilities

  • Year Built - 2015
  • Elevator
  • Designated smoking areas
  • Garden
  • Picnic area

Accessibility

  • Wheelchair-accessible parking

Languages Spoken

  • English

In the apartment

Home comforts

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch Smart TV
  • Netflix
  • Cable TV channels
  • DVD player

Stay connected

  • Free WiFi

Food and drink

  • Microwave
  • Cookware, dishware, and utensils

More

  • Weekly housekeeping provided

Fees & policies

Refundable depositPay at property

  • Deposit: AUD 150.00 per stay

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)
  • Credit card charges are subject to an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place.

Contactless check-in and contactless check-out are available.

Policies

Only registered guests are allowed in the guestrooms.

Onsite parties or group events are strictly prohibited.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.

Also known as

  • Direct Hotels Pacific Sands East Mackay
  • Direct Hotels Pacific Sands
  • Direct Hotels - Pacific Sands Aparthotel
  • Direct Hotels - Pacific Sands East Mackay
  • Direct Hotels - Pacific Sands Aparthotel East Mackay
  • Direct s Pacific ds Mackay
  • Direct Pacific Sands East Mackay

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Direct Hotels - Pacific Sands does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 2:00 PM - 5 PM. Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
  • Yes. Nearby restaurants include Tropical Phoenix Garden Restaurant (2.1 mi), Church on Palmer (2.7 mi), and Casu Jacks (5.4 mi).
  • Direct Hotels - Pacific Sands has an outdoor pool and a picnic area, as well as a garden and access to a nearby health club.
8.6.Fabulous.
  • 8.0.Very good

    Property, although not in Mackay CBD, is easily accessible via taxi etc. Property is value for money and comfortable to stay in. My only negative is that there needs to be an onsite coffee machine that people can pay to use as well as a vending machine with snacks etc, as if only staying for overnights etc, most are not likely to go shopping.

    Daniel, 1 night business trip, Aug 25, 2021

    Verified Wotif guest review

  • 6.0.Good

    Not quite happy.

    Facility was good but the cleanness of the property was very bad. Specially the doona. So discussting! We find the rubbish inside the cupboard from probably last ppl stayed in this room. I don’t know how the housekeeper done the job or how the hotel not worrying to fix the problem???

    2 night family trip, Aug 5, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Opening the door to my room to find another guy there. I was given the wrong key and he wasn’t happy.

    1 night trip, Aug 4, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The property and room itself was great for what I needed however, I required check in after hours, the communication from the property was very poor, had the call the property a few times to get instructions, ultimately in the end called the emergency after hours number who finally sent instructions of how to access property after hours just before arriving.

    1 night trip, Jul 23, 2021

    Verified Wotif guest review

  • 8.0.Very good

    Good quiet location close to beach, 10 minute walk into town centre

    7 night romance trip, Jul 11, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Comfortable bed. The advertised free wifi was below poor for this day and age and cable channels limited. Friendly staff. Having access to BBQ facilities it was quite dirty with no hot water or plug for sink to wash up, our kitchenette room also had no plug ( and no, the drain cover I our bathroom did not screw down to seal).

    3 night romance trip, Jul 2, 2021

    Verified Expedia guest review

  • 4.0.Fair

    Unfortunately not a great stay, 2 single beds pushed together to make a king bed, one was lower than the other one very soft the other as hard as a rock, luckily we found 2 single quilts and a king size mattress topper in the cupboard which we used to try to make the bed more comfortable but then the amount of noise throughout the night and into the early hours from people coming and going outside and from the rooms above was terrible so all up very disappointing.

    1 night romance trip, Jun 24, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Wow

    Great service and clean and tidy apartment. Exceptional value for money.

    Tony, 1 night trip, Jun 11, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great Service Lovely Room

    This is a great property. The service was exceptional and the room was spotlessly clean. Thank you.

    Tony, 1 night trip, Jun 2, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great Apartments

    Great apartments, easy check in, quiet rooms.

    CRAIG, 1 night trip, May 31, 2021

    Verified Hotels.com guest review

See all 131 reviews