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The Castle at Swan Lake

Photo gallery for The Castle at Swan Lake

Front of property
Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
King Deluxe Suite | Premium bedding, iron/ironing board, free WiFi, bed sheets

Overview of The Castle at Swan Lake

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The Castle at Swan Lake

3.5 star property
3.5-star hotel in Vernon

9.2/10 Superb

972 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free parking
  • Free WiFi
  • Air conditioning
  • Laundry facilities
Map
7905 Greenhow Road, Vernon, BC, V1B 3S2
Main amenities
  • Weekly housekeeping
  • Seasonal outdoor pool
  • Business centre
  • Terrace
  • Air conditioning
  • Garden
  • Computer station
  • Laundry service
  • Self-serve laundry
  • Meeting room
  • Picnic area
  • Barbecue grills
For families
  • Children stay free
  • Kitchen
  • Television
  • Garden
  • Terrace
  • Laundry facilities

Room options

About this area

What's nearby

  • Silver Star Mountain Resort - 27 min drive

Getting around

  • Kelowna, BC (YLW-Kelowna Intl.) - 41 min drive

Restaurants

  • McDonald's - 6 min drive
  • Tim Hortons - 6 min drive
  • Wendy's - 6 min drive
  • Blenz Coffee - 7 min drive
  • Fresh Lemon Grass Vietnamese Restaurant - 7 min drive
Map

About this property

The Castle at Swan Lake

Enjoy your visit to Vernon with a stay at The Castle at Swan Lake. Guests can take a dip in the seasonal outdoor pool, and freebies such as WiFi and self-parking are added perks. A terrace and a garden are offered, and in-room conveniences include fridges and microwaves. Fellow travellers say good things about the pool and helpful staff.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 44 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 4 PM until 10:30 PM
  • Late check-in subject to availability
  • Minimum check-in age – 19
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:00 AM - 11:00 PM
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Property is located on a hill and guests with mobility issues may find accessibility limited.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19
  • Minimum Spring Break check-in age is 25

Children

  • Children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site motorhome/coach/lorry parking

Property amenities

Food and drink

  • BBQs

Travelling with children

  • Children stay for free (see details)

Working away

  • Business centre
  • Meeting room
  • Computer station

Services

  • Front desk (limited hours)
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage

Facilities

  • Garden
  • Picnic area
  • Terrace
  • Seasonal outdoor pool

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • 13 steps to reach property

Languages

  • English

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Premium bedding

What to enjoy

  • Balcony or patio
  • Fireplace

Freshen up

  • Deep-soaking bath
  • Shower/bath combination
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Full-sized fridge/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishes and utensils
  • Dishwasher

More

  • Weekly housekeeping
  • Access via exterior corridors

Fees & policies

Refundable deposits

  • Deposit: CAD 200 per accommodation, per stay

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from June to October

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

<p>Noise-free guestrooms cannot be guaranteed.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Castle Swan Lake Pomeroy Hotel Vernon
Castle Swan Lake Pomeroy Hotel
Castle Swan Lake Pomeroy Vernon
Castle Swan Lake Pomeroy
Castle Swan Lake Hotel Vernon
Castle Swan Lake Hotel
Castle Swan Lake Vernon
Castle Swan Lake
The Castle at Swan Lake by Pomeroy
The Castle at Swan Lake Hotel
The Castle at Swan Lake Vernon
The Castle at Swan Lake Hotel Vernon

Frequently asked questions

Does The Castle at Swan Lake offer free cancellation for a full refund?
Yes, The Castle at Swan Lake does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Castle at Swan Lake?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Castle at Swan Lake?
Yes, there's a seasonal outdoor pool.
Are pets allowed at The Castle at Swan Lake?
Sorry, pets aren't allowed.
Is parking offered on site at The Castle at Swan Lake?
Yes, there's free self parking. Free motorhome/bus/lorry parking is available.
What are the check-in and check-out times at The Castle at Swan Lake?
You can check in from 4 PM - 10:30 PM. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.
What is there to do at The Castle at Swan Lake and nearby?
The Castle at Swan Lake has a seasonal outdoor pool and a picnic area, as well as a garden.
Does The Castle at Swan Lake have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does The Castle at Swan Lake have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, cookware and a fridge.
Does The Castle at Swan Lake have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around The Castle at Swan Lake like?
The Castle at Swan Lake is a short 1-minute walk from Columbia Mountains and 20 minutes' walk from Swan Lake.

Reviews

9.2

Superb

9.4/10

Cleanliness

9.3/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Very good

amanda, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

The room was very clean and it was sanitized
Monica, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Alan, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mehrdad, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

This property is a hidden gem. It was so clean, kitchen was well stocked, the beds were comfy, the view was amazing, staff was super accommodating. Overall, 5/5! We will stay here again!!!
Verified Expedia guest review

4/10 Fair

Romantic trip cut short
Our stay was cut short when the cleaning lady walked in at 9am while there was a privacy sign on the door! Will not ever stay here again as left after the incident so shaken about feeling unsafe that someone could just walk in at any given time while there was no lock/latch on the door to prevent against this
Crystal, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Good location
Mittal, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Katrina, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Julie, 1-night trip
Verified Expedia guest review

8/10 Very good

Longer Stay
We had an extended stay, to explore the Okanagan. I asked for a quiet room, and they delivered. It was so peaceful. The only downside was the bed wasn't comfortable and the kitchenette wasn't as well stocked as other places. There wasn't a salad bowl, or potato masher, but that's minor. We had a broom but no dust pan. There was a shortage of supplies like good tea, but they gave what they could. The hot tub was still open. It is very small but was nice. Just remember it is outdoors and uncovered. The location is handy, although don't fall for the recommendation to get into town by crossing the highway. Use the back road, Paradise Road. It is slower but safe. They are short staffed but we'd come back.
Dawn, 6-night trip
Verified Hotels.com guest review