OK, firstly this hotel closes its reception at 22:00,after which you have to get your keys from a safe box using a code. To get the code if you don't have one is a game of chance. You must call a local number and hope they pick up the phone. We arrived at 22:10 in the pouring rain to find it closed, there was a piece of paper in German no other languages, with a telephone number on, so we tried calling but couldn't get through. We then called hotels.com who couldn't get through either. Fourtunately a german guest, who spoke English, came out for a cigarette and he managed to get through to the hotel and we finely got our key some 30 to 40 minutes after arriving. When we got to our dated and in much need of attention room, all information was in German only. So we had no idea how to work the TV (silly as it sounds there was a mix of sky box and antenna TV which was asking for some sort of confirmation in german), nor were we able to connect to the WiFi. If it had been earlier or not raining we would have looked for other accommodation. Hotels.com sent an email requesting immediate response to us from the hotel and we're still waiting.... All this said the breakfast room was nice as was the breakfast, although the stuff spoke only German..