4/10 Fair
5 February 2023
Staff hustel me
When i check in the staff in the reception ask if i whant to upgrade, he shows me room and says prices. He said is special price for today. So i chose to upgrade and in the way down he tells me is better if i pay cash because is no difference for me. I say okej no problems and give him 800uad in cash. I book with hotels.com and it say that i have 25% on food and beverages. So next day i order room service but i dont get the 25% off. So i go down to the reception and complain. They look it up and tell me no i am sorry is not when you order room service, i tell them that in my reservation this dosent say and when i check in they dint told me. So this guy tells me wait i going to look what i can do, so he looked in the computer and sais but Sir you already got uppgraded for free, i said no i paid 800aud in cash, he says no it say in the computer that you get for free. So when i check in the staff hustel me and the hotel, i show them the recipe for when i took out 800aud in their cashier and i told them you have camera that you can see. They did nothing and they did give back the money that i was hustel for. Their staff hustle me and they gave me nothing. Not even that the room was a hole in the roof and from it came in water. I dint complian about the water because i was afraid of getting hustel again. Image being in a hotel where the staff takes your money and trick you that you are paying for stuff thats for free.
Simon
Simon, 3-night family trip
Verified Hotels.com guest review
