Rocana Hotel

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Deluxe Room, 1 King Bed | Room
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Overview of Rocana Hotel

Rocana Hotel

3.0 star property
City-center Kuantan hotel with restaurant

8.2/10 Very good

155 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Connecting rooms available
  • 24/7 front desk
Map
B2-B10 Lorong Tun Ismail 8, Sri Dagangan 2, Kuantan, Pahang, 25000
Main amenities
  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Room service
  • Business center
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Laundry service
  • Meeting room
  • Multilingual staff
  • Concierge services
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Coffee/tea maker

Choose dates to view prices

About this area

What's nearby

  • Heart of Kuantan

Getting around

  • Kuantan (KUA-Sultan Haji Ahmad Shah) - 19 min drive

About this property

Rocana Hotel

3-star hotel in the city center
Dry cleaning/laundry services, a business center, and a restaurant are just a few of the amenities provided at Rocana Hotel. Guests can connect to free in-room WiFi.
Additional perks include:
  • Free self parking
  • Buffet breakfast (surcharge), an elevator, and a 24-hour front desk
  • Luggage storage, multilingual staff, and smoke-free premises
  • Guest reviews give top marks for the proximity to shopping
Room features
All guestrooms at Rocana Hotel have perks such as air conditioning, as well as amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers
  • Flat-screen TVs with premium channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 87 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • Restaurant
  • Room service (limited hours)

Traveling with children

  • Children stay free

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking

Languages

  • Chinese (Mandarin)
  • English
  • Malay

Room amenities

Be entertained

  • Flat-screen television
  • Premium TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer (on request)

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of MYR 20 for adults and MYR 12 for children (approximately)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards.

Also known as

Rocana Hotel Kuantan
Rocana Hotel
Rocana Kuantan
Rocana
Rocana Hotel Hotel
Rocana Hotel Kuantan
Rocana Hotel Hotel Kuantan

Frequently asked questions

Does Rocana Hotel offer free cancellation for a full refund?
Yes, Rocana Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Rocana Hotel?
As of 26 September 2022, prices found for a 1-night stay for 2 adults at Rocana Hotel on 1 October 2022 start from NZ$83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Rocana Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Rocana Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Rocana Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Rocana Hotel?
You can check in from 3:00 PM - anytime. Check-out time is noon.
Are there restaurants at or near Rocana Hotel?
Yes, there's an onsite restaurant. Nearby restaurants include Dallah Restaurant (4-min walk), 天鹅酒家 Swan Seafood Restaurant (5-min walk), and Epl Cafe (6-min walk).
What's the area around Rocana Hotel like?
Rocana Hotel is in the heart of Kuantan, a short 14-minute walk from Darul Makmur Stadium and 4 minutes' walk from East Coast Mall. Travelers recommend the hotel for its walkable location.

Overall score and ratings

8.2

Very good

8.4/10

Cleanliness

8.2/10

Staff & service

8.1/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Very good

The room is clean and quiet. This location is very convenient as well!
Eng Hock, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Zulkafli, 2-night trip
Verified Hotels.com guest review

6/10 Good

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David, 2-night business trip
Verified Expedia guest review

8/10 Very good

Excellent service by the staff.More variety of food should be offered during breakfast buffet.Insufficient plug points in the room.Toilet is clean and neat.Iron,iron board,prayer mat & hair dryer beautifully provided in the room. Easy and fast during check in and out.
Hafiz Mursyidi Bin, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Leong Sze, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Chok, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Had
Tuan nurul sabiqah, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Needed short getaway. Selected this hotel due to reasonable price and walking distance to malls. Indeed no regret. Clean room. Comfy bed. Nice breakfast.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

I stayed for Two Nights. The first night at Even numbers room n the view is an adjecent building. The odd numbers room with better city view. Avoid also connecting room as u can hear very clear ur neighbours whisper.
Zulqarnain, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Best Hotel near EC Mall & Kuantan City Mall
Excellence services by Rocana Hotel staff
Zaidin, 1-night family trip
Verified Hotels.com guest review