We got there by 6pm and found out that there is no actual reception. One pin up board where one will find room key. So there is a mobile number given in a instruction document. It was said to contact a manager if we run into amy trouble.
I left some stuff in the room and went to car to get other stuff. Obviously locked the room and found on my return that i am locked out. Room key provided would not work. Called the manager, went to voicemail straight. She did not called back in 15 minutes, so i went back virtual reception area to get some help. Even though it was written on door that "private property do not disturb, this is not a reception", I knocked on the door. Nice lady answered and tried to help me open my door, didn't work. Bytheway manager didn't get back to me yet. Manager sent one of the worker to help me open the door, she could not work it out. By now it was obvious that only master key could work in this situation. So manager came after 45 minutes of my leaving a voicemail.
First thing she said was, I have 2 kids unattended at home so need to get out of here quickly. She used lubricant spray still key didn't work. She said most of the rooms around are not lockable from outside, nobudy will touch my stuff. She also mentioned that just because I am from city I was putting more emphasis on door key to work. ZERO customer service. She offered me full refund if I were to leave and find other place to stay. Really!!! Take insurance first if staying here.