ibis Astana Hotel

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Overview of ibis Astana Hotel

UNESCO Sustainable Travel Pledge

ibis Astana Hotel

3.0 star property
3-star hotel in Almaty District with restaurant and bar/lounge

7.8/10 Good

40 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Air conditioning
  • Meeting Facilities
Map
38 Tauelsizdik Ave, Nur-Sultan, 10000
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Coffee shop/cafe
  • Conference center
  • Business center
  • 7 meeting rooms
  • Airport shuttle
  • UNESCO Sustainable Property
  • 24-hour front desk
  • Computer station
  • Front desk safe
For families
  • Children stay free
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
  • Elevator
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Almaty District

Getting around

  • Nur-Sultan (NQZ-Nazarbayev Intl.) - 20 min drive
  • Astana Railway Station - 10 min drive
  • Airport shuttle (surcharge)

About this property

ibis Astana Hotel

Ibis Astana Hotel offers an airport shuttle (available 24 hours) for KZT 3500 per vehicle one-way. The bar is a great place to grab a drink, and guests looking for a bite to eat can check out Ibis Kitchen, which serves international cuisine and is open for breakfast, lunch, and dinner. Fellow travelers love the helpful staff and breakfast.

Languages

English, French, German, Russian, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 249 rooms
  • Arranged over 15 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 5:30 AM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs and cats only)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Snack bar/deli

Traveling with children

  • Children stay free

Working away

  • Business center
  • 7 meeting rooms
  • Computer station
  • Conference center (1938 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2015
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance

Languages

  • English
  • French
  • German
  • Russian
  • Turkish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Slippers

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Restaurant dining guide

Special features

Dining

Ibis Kitchen - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Ibis Bar - Onsite bar. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Airport shuttle transfer per adult: KZT 3500 (one-way)
  • Airport shuttle transfer per child: KZT 0 (one-way), (up to 7 years old)

Optional extras

  • Buffet breakfast is offered for an extra charge of KZT 3000 per person (approximately)
  • Airport shuttle service is offered for an extra charge of KZT 3500 per vehicle (one-way, maximum occupancy 3)

Children & extra beds

  • Rollaway beds are available for KZT 5000.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of KZT 3000 per pet, per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Hotel Ibis Astana
Hotel Ibis Astana Nur-Sultan
Ibis Astana Nur-Sultan
Hotel Hotel Ibis Astana Nur-Sultan
Nur-Sultan Hotel Ibis Astana Hotel
Hotel Hotel Ibis Astana
Ibis Astana
Hotel Ibis Astana Nur-Sultan
Ibis Astana Nur-Sultan
Ibis Astana
Hotel Hotel Ibis Astana Nur-Sultan
Nur-Sultan Hotel Ibis Astana Hotel
Hotel Hotel Ibis Astana
Ibis Astana (opening September 2014)
Hotel Ibis Astana Nur-Sultan
Ibis Astana Nur-Sultan
Ibis Astana
Hotel Hotel Ibis Astana Nur-Sultan
Nur-Sultan Hotel Ibis Astana Hotel
Hotel Hotel Ibis Astana
Ibis Astana (opening September 2014)
Hotel Ibis Astana
ibis Astana Hotel Hotel
ibis Astana Hotel Nur-Sultan
ibis Astana Hotel Hotel Nur-Sultan

Frequently asked questions

Overall score and ratings

7.8

Good

8.3/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

8.5/10

Eco-friendliness

8/10 Very good

Berik, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Berik, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Nice hotel. Very friendly staff.
4-night trip with friends
Verified Expedia guest review

6/10 Good

The room has no shampoo and no basic amenities. The staff did not greet at reception at check-in nor when checking out.
Thanh, 2-night business trip
Verified Expedia guest review

10/10 Exceptional

ery happy stay great price
The ibis was a great deal and had English speaking tv Staff was great!
luis, 1-night trip
Verified Hotels.com guest review

6/10 Good

The staff at reception is very unfriendly and slow. I arrived at the hotel early , thus left my bags till evening time for check in . When I returned to the hotel for check in had to wait for a long time and the staff didn’t even help to take my bag from the storage ... Moreover the acoustic of the room is terrible. The room walls are not sound proof at all . I could hear all conversations of the guests staying next door ...
Olga, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

6/10 Good

6-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Nice modern and friendly place. A good atmosphere and room standard is good.
1-night romance trip
Verified Expedia guest review