Hotel Los Lagos Spa & Resort

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Outdoor pool
Outdoor pool
Outdoor pool

Overview of Hotel Los Lagos Spa & Resort

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Hotel Los Lagos Spa & Resort

3.5 star property
Family-friendly hotel in La Fortuna with 11 outdoor pools and spa

9.2/10 Superb

1,006 verified guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
The price is NZ$189
Price available on 02/10/2022
6 km oeste del Parque Central, Área del Volcán Arenal, La Fortuna, 21007
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 11 outdoor pools and indoor pool
  • Hot springs
  • Nightclub
  • Children's pool
  • Spa tub
  • Waterslide
  • Pool bar
  • Room service
  • Business center
For families
  • Children's pool
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Choose dates to view prices

About this area

What's nearby

  • Arenal Volcano - 10 min drive
  • Arenal Volcano National Park - 7 min drive
  • Lake Arenal - 14 min drive

Getting around

  • La Fortuna (FON-Arenal) - 10 min drive
  • Juan Santamaria Intl. Airport (SJO) - 135 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Hotel Los Lagos Spa & Resort

3.5-star family-friendly hotel in a rural location
You can look forward to a free breakfast buffet, a nightclub, and a roundtrip airport shuttle at Hotel Los Lagos Spa & Resort. Treat yourself to a manicure/pedicure, a massage, or a facial at Fangus, the onsite spa. The onsite restaurant, Las Palmas, features international cuisine. Enjoy onsite activities like hiking/biking, ziplining, and horseback riding. Free WiFi in public areas is available to all guests, along with a poolside bar and a terrace.
Additional perks include:
  • 11 outdoor pools and an indoor pool, with a waterslide and pool umbrellas
  • Free self parking
  • Hot springs on site, an area shuttle, and an area shuttle
  • Smoke-free premises, wedding services, and a front desk safe
  • Guest reviews speak highly of the breakfast and location
Room features
All guestrooms at Hotel Los Lagos Spa & Resort have comforts such as air conditioning, in addition to amenities like safes. Guest reviews speak positively of the spacious rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Plasma TVs with cable channels
  • Recycling and daily housekeeping


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 96 rooms


  • Check-in time from 3 PM - 11 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 6:00 AM - 10 PM
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas


  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options


  • Airport shuttle*


  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Waterslide

What to do

  • Hiking/biking trails
  • Horse riding/rentals
  • Ziplining
  • Hot springs

Working away

  • Business center
  • 2 meeting rooms
  • Conference space (5382 square feet)


  • Front desk (limited hours)
  • Tour/ticket assistance
  • Laundry facilities
  • Wedding services
  • Pool umbrellas


  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 11 outdoor pools
  • An indoor pool
  • Full-service spa
  • Nightclub
  • Spa tub
  • Waterslide


  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking


  • English
  • Spanish

Room amenities

Be entertained

  • Plasma television
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer


  • Daily housekeeping
  • In-room safe
  • Recycling

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa, Fangus. Services include deep-tissue massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including reflexology. There are hot springs on site.


Las Palmas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Area shuttle service is offered for an extra charge

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Los Lagos Spa & Resort
Hotel Los Lagos Spa & Resort Fortuna
Los Lagos Spa
Los Lagos Spa Fortuna
Hotel Los Lagos Spa Resort La Fortuna
Hotel Los Lagos Spa Resort
Los Lagos Spa La Fortuna
Los Lagos Hotel Spa And Resort
Los Lagos Spa & La Fortuna
Hotel Los Lagos Spa & Resort Hotel
Hotel Los Lagos Spa & Resort La Fortuna
Hotel Los Lagos Spa & Resort Hotel La Fortuna

Frequently asked questions

Does Hotel Los Lagos Spa & Resort offer free cancellation for a full refund?
Yes, Hotel Los Lagos Spa & Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Los Lagos Spa & Resort?
As of 1 October 2022, prices found for a 1-night stay for 2 adults at Hotel Los Lagos Spa & Resort on 2 October 2022 start from NZ$189, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Los Lagos Spa & Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Los Lagos Spa & Resort?
Yes, there are 11 outdoor pools, an indoor pool, and a children's pool.
Are pets allowed at Hotel Los Lagos Spa & Resort?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Los Lagos Spa & Resort?
Yes, there's free self parking.
Is airport shuttle service offered by Hotel Los Lagos Spa & Resort?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel Los Lagos Spa & Resort?
You can check in from 3 PM - 11 PM. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Hotel Los Lagos Spa & Resort and nearby?
Have fun with onsite activities like horseback riding, ziplining, and hiking. Additional recreation onsite includes hot springs. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 11 outdoor swimming pools. Hotel Los Lagos Spa & Resort also has a nightclub and a waterslide, as well as spa services and a garden.
Are there restaurants at or near Hotel Los Lagos Spa & Resort?
Yes, Las Palmas offers international cuisine. The dining venue will be unavailable from July 1 2021 to September 1 2022 (dates subject to change). Nearby restaurants include Restaurante y Pizzeria Vagabondo (2.2 mi), Red Frog Coffee Roaster (2.3 mi), and El Novillo Del Arenal (3.1 mi).
What's the area around Hotel Los Lagos Spa & Resort like?
Hotel Los Lagos Spa & Resort is a short 11-minute walk from Kalambu Hot Springs and 13 minutes' walk from Ecotermales Fortuna. Travelers say that the hotel is in a great location.

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

Antonio, 1-night trip
Verified guest review

10/10 Exceptional

Sofia, 2-night family trip
Verified guest review

10/10 Exceptional

Surpassed my expectations.
Booked here because of the reviews. It surpassed my expectations. Pros. Room is very spacious! Clean and cozy! AC cools the room quickly. Their exterior space is just amazing! You get to see their amazing landscape and the Arenal Volcano right outside your doorstep! They have two slides on their pool (one for adults, one for kids). Free breakfast buffet! About a 10 minute or less drive I tow town for souvenirs, spas, food, etc. free shuttle service in campus. Area was safe. They have a short paved trail where there’s a butterfly garden, ant farm, duckies, frog pond, a barn so you can see horses. There’s a zipline course inside the hotel. Cons. I tried calling calling for the shuttle multiple times, no one answered. So we walked. We did get to use to take it back to our room by asking an employee to request it for is. “Hot springs” is great, although I think it’s more of a heated pool. I was looking for ricer like hot springs. Our back patio was covered with bamboo so we didn’t really have a view. Would be nice if they cut that off. Overall, would stay again though!
Ernst, 3-night trip
Verified guest review

10/10 Exceptional

WIlliam, 4-night family trip
Verified guest review

10/10 Exceptional

4-night trip
Verified guest review

10/10 Exceptional

Leron, 4-night family trip
Verified guest review

10/10 Exceptional

Is a beautiful place with good maintenance and from beautiful landscaping and it had their own observatory to see the volcano i highly recommend
Edher, 5-night family trip
Verified guest review

10/10 Exceptional

Excellent Stay
The hotel property is beautiful! The rooms are a little dated and the lighting isn’t great but you aren’t there for the room - the amenities are excellent and make you feel like your truly in the rain forest of Costa Rica!
Elizabeth, 3-night trip
Verified guest review

10/10 Exceptional

Very fun site with kids. Breakfast was good. Very nice views on Arenal volcano
Sebastien, 4-night family trip
Verified guest review

8/10 Very good

Poor Service
Desk staff not very friendly and expect to sit around for at least an hour to check in. They will not allow early check in even if the room is ready. I sat in the hot lobby for 1.5 hours as they changed shifts and didn’t tell anyone
James, 1-night trip
Verified guest review