Destination
Guests
All properties in San Cristobal de las Casas, Chiapas, Mexico

Casa Lum

Family-friendly hotel with restaurant, near San Cristobal de las Casas Cathedral

  • Free WiFi and free parking
From
NZ$158

Image gallery

  • Family Room (Interior Garden Kuxel) - Guest Room
  • Family Room (Interior Garden Kuxel) - Guest Room
  • Interior Garden Room (Banomil) - Garden View
  • Family Room (Interior Garden Kuxel) - Garden View
  • Family Room (Interior Garden Kuxel) - Guest Room
Family Room (Interior Garden Kuxel) - Guest Room. Image 1 of 88.
1 / 88Family Room (Interior Garden Kuxel) - Guest Room
9.6.Exceptional.
  • Excellent service and the staff were very courteous and helpful and they make feel thst…

    May 15, 2021

  • Had to get a refund during check in. Did not live up to expectations and charged more…

    Apr 12, 2021

See all 39 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Shopping
  • Free WiFi
  • Free parking
  • Airport transfer
  • Non-smoking

Property highlights

Main amenities

  • 8 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Rooftop terrace
  • Breakfast available
  • Spa services

For families

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Private bathroom
  • Number of living rooms
  • Television

What’s around

  • In Zona Centro
  • San Cristobal de las Casas Cathedral - 4 min walk
  • Plaza de La Paz - 4 min walk
  • Arches of Carmen - 8 min walk
  • Ex-Convent of Santo Domingo - 9 min walk

Enter dates for 2 guests

  • Standard Room, 1 Queen Bed
  • Interior Garden Room (Banomil)
  • Family Room (Interior Garden Kuxel)
  • Junior Suite (Chulel)
  • Deluxe Suite (Lekil)
  • Deluxe Suite (Ko'ol)

What’s around

Landmarks

  • In Zona Centro
  • San Cristobal de las Casas Cathedral - 4 min walk
  • Plaza de La Paz - 4 min walk
  • Arches of Carmen - 8 min walk
  • Ex-Convent of Santo Domingo - 9 min walk

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 73 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
map

At a glance

Hotel size

  • This hotel has 8 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time starts at 3:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Free offsite parking nearby

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Spa services on site

Working away

  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1900
  • Rooftop terrace
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Soundproofed rooms
  • Premium bedding

Things to enjoy

  • In-room massage available
  • Individually decorated
  • Individually furnished
  • Number of living rooms

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • 42-inch flat-screen TV
  • Cable TV channels
  • IPod docking station
  • MP3 docking station

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Casa Lum - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Casa Lum Hotel San Cristobal de las Casas
  • Casa Lum Hotel
  • Casa Lum San Cristobal de las Casas
  • Casa Lum
  • Casa Lum San Cristobal De Las Casas, Mexico - Chiapas
  • Casa Lum Hotel
  • Casa Lum San Cristobal de las Casas
  • Casa Lum Hotel San Cristobal de las Casas

Optional extras

Breakfast costs between MXN 80 and MXN 200 for adults, and MXN 80 and MXN 200 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 1800 per vehicle (roundtrip)

Area shuttle service is offered for an extra charge

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Casa Lum does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Sorry, pets aren't allowed.
  • You can check in starting at 3:00 PM. Check-out time is noon. Contactless check-out is available.
  • Yes, Casa Lum offers alfresco dining, Mexican cuisine, and garden views. Nearby restaurants include Sensaciones de Chiapas (3-min walk), Rincón Yucateco (3-min walk), and El Caldero (4-min walk).
  • Yes, an airport shuttle is available. The charge is MXN 1800 per vehicle roundtrip.
  • Casa Lum has spa services and a garden.
9.6.Exceptional.
  • 10.0.Exceptional

    Perfect stay in the heart of San Cristóbal de las

    Friendly and helpful staff. Room was spacious and nicely decorated. Location was excellent and close to main attractions.

    BORIS, 1 night family trip, Jan 16, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent service from hotel staff. Everyone was amazing. Would stay again.

    5 night family trip, Dec 21, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautiful hotel in a magical town

    Beautiful experience. The hotel is really nice and the service is super! We enjoyed very much our room and were happily surprised by the eco- environment.

    Ana Viviana, 3 night romance trip, Apr 18, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Charming place in the center of town. Easy access to shops and restaurants. The courtyard in front is a relaxing place to just sit or read a book. The back of the hotel has a beautiful herb and strawberry garden. Our room had a private garden patio. Perfect for eating take out food or reading. The only con to the place is the door was a little drafty, but we put a towel underneath and it helped. For colonial charm and comfort, this is the place to be. We would stay here again.

    Bea, 6 night trip, Jul 9, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Lovely, eco-friendly boutique hotel in SCLC

    Casa Lum is beautiful boutique hotel on the main stretch - Real de Guadalupe. It's an incredibly well thought out hotel with attentive staff in the center of everything. Some rooms are a bit small, but still comfortable.

    Shilpa, 4 night business trip, Jul 2, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Estupendo

    Extraordinario hotel! El servicio extraordinario, la habitación hermosa y limpia! La comida, deliciosa. La ubicación, inmejorable! Cien por ciento recomendable!

    Alejandra, 2 night trip, Apr 12, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Excelente

    Muy buen lugar, el restaurant muy bueno tambien

    Esther, 1 night trip, Feb 20, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    El hotel está muy bonito, el servicio excelente, muy limpio y perfecta ubicación

    2 night romance trip, Feb 13, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    El hotel está hermoso pero la atención de todo su personal es lo mejor de todo

    3 night family trip, Feb 4, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Feliz

    Divino todo!! Volveríamos fácil! Los cuartos son un poco chicos pero reservamos un poco más grande y perfecto!!! El hotel divino!!! La atención de lujo!!!

    José Andrés, 4 night trip, Oct 20, 2020

    Verified Hotels.com guest review

See all 39 reviews