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1 room, 2 adults

Excellence El Carmen - Adults Only All Inclusive, Punta Cana, Dominican Republic

5-star5 stars
Playas Uvero Alto, Punta Cana, 23000, Dominican Republic

Beachfront property in Punta Cana with spa, beach bar
  • Free buffet breakfast, free WiFi, and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 5,332 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Wellness
Great wellness & sports facilities
Vibe
Awesome vibe
Service
Fantastic service
Location
Great location

Excellence El Carmen - Adults Only All Inclusive, Punta Cana, Dominican Republic

  • Junior Suite - Pool View
  • Junior Swim-up Suite - Pool View
  • Excellence Club Junior Suite - Ocean View -Club Lounge - Premium level
  • Junior Suite - Ocean View
  • Terrace Suite With Plunge Pool
  • Two-Story Rooftop Terrace Suite With Plunge Pool - Pool View
  • Suite With Private Pool & Garden - Pool View
  • Excellence Club Junior Swim-up Suite - Pool View -Club Lounge - Premium level
  • Excellence Club Two-Story Rooftop Terrace Plunge Pool-Club Lounge - Premium level
  • Excellence Club Honeymoon Swim-up Suite - Pool View- Club Lounge - Premium level
  • Excellence Club Honeymoon Two-Story Rooftop Terrace Plunge Pool-Club Lounge - Premium level
  • Excellence Club Beachfront Honeymoon Swim-up Suite - Ocean Front - Club Lounge - Premium level
  • Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Plunge Pool-Club Lounge-Premium level
  • Suite Pool View
  • Junior Suite With Private Pool
  • Excellence Club Junior Suite With Private Pool -Club Lounge - Premium level

What’s around Excellence El Carmen - Adults Only All Inclusive, Punta Cana, Dominican Republic

Top spots nearby

Recommended by this property

  • Macao Beach (7 km)
  • Hard Rock Golf Club at Cana Bay (14.8 km)

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 40 min drive
  • Area shuttle (surcharge)

At a glance

Key facts

Size

  • 492 rooms

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (17 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free valet parking

Offsite

  • Area shuttle *

Payment types at the property

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

At the property

Food and drink
  • Free buffet breakfast daily
  • 12 restaurants
  • 16 bars/lounges
  • 4 poolside bars
  • Coffee shop/café
  • Beach bar
  • Swim-up bar
  • 24-hour room service
  • Barbecue grills
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 23
  • Free pool cabanas
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Pilates classes on site
  • Scuba diving on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Beach towels
  • Swim-up bar
  • Tennis on site
  • Steam room
  • Pool umbrellas
Working away
  • One meeting room
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 2016
  • Designated smoking areas
  • Rooftop terrace
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
Sleep well
  • Pillow menu
  • Turndown service
  • Premium bedding
Things to enjoy
  • Separate sitting area
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Free toiletries
Be entertained
  • 46-inch LED TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Free international calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Sailboats
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

MIILE has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

Agave // Dress Code - This fine-dining restaurant specializes in Tex-Mex cuisine and serves dinner only.

Basmati // Dress Code - This fine-dining restaurant specializes in Indian cuisine and serves dinner only. Open daily.

Chez Isabelle / DressCode - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.

The Grill // Dress Code - This steakhouse serves lunch and dinner. Open daily.

Flavor Market / DressCode - This fine-dining restaurant specializes in Spanish cuisine and serves dinner only. Open daily.

Excellence El Carmen - Adults Only All Inclusive, Punta Cana, Dominican Republic’s small print

Also known as

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Policies

Guests with service animals should contact this property in advance. Please contact the office using the information on the reservation confirmation received after booking.
No shows require payment in full, including taxes and service fee. For more details, please contact the property using the information on the reservation confirmation received after booking.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Superb 9.0 From 1,333 reviews

Poor 2.0
Stay Away If You Have Any Medical Conditions
The staff at this Hotel, especially the management, are disgraceful. I had a mild heart attack and I fell on the floor in my room. My wife screamed for help. As opposed to getting us an ambulance or helping, they told my wife to shut up as we are disturbing other guests. I am almost 260 lbs and my wife weighs only 100lbs. She helped me up to the bed. The following day the management walks into our room and starts yelling at us. They decided to throw us out of the hotel. Can you believe that?! I have been to many other 5 star properties, even the other Excellence Hotel in Punta Cana and I have never experienced anything like this in my entire life. The manager that threw us out of the hotel said we will get a refund. When we arrived at the front desk, the other manager said we will not be getting a refund. He did not know that I speak fluent Spanish. I heard him say do not answer Expedia's calls. I will process the refund and we'll split the money!!! In the end, we never got a refund and when I told them I heard what you said and I am not leaving until I get a refund, he called the cops on us. I can only imagine what would've happened if I had a serious heart attack or a stroke. I would be dead. Luckily, we went to the Hospital that day and regardless they kept me for 2 nights to make sure I was okay. Please, for your own safety, stay away from this Hotel if you have any medical conditions.
Paul, us4 night trip
Very good 8.0
My husband and I really enjoyed my time at this property but there was definitely some things we did NOT like. PROS The employees are EXTREMELY friendly and funny. There was a lot of things to do during the day and at night. The place is truly BEAUTIFUL. The grounds are lovely and well taken care of. The pools are nice and rooms were pretty decent. CONS Major disappointment for us was the FOOD (DISCLAIMER: we are PICKY NJ eaters & I'm a VEG :/) That aside, a majority of the food is really not good. The worst part was the total lack of consistency with the food- sometimes there would be a great salad buffet and the next day it was disgusting and not fresh. The steakhouse was our best option. We had a few good things there- and my husband LOVED the coconut shrimp at Lobster house. Go there for breakfast as well. My Dominican husband was disappointed in there being almost no authentic food. The alcohol was not good- UNLESS you get the right bartender- which we searched for. We had a room that we were basically sweating in- the AC didn't work. They switched us to a room down the hall and it was the SAME problem. That wasn't pleasant BUT the people who work there are really nice so I didn't get that mad. Altogether, we had a great time. It was super fun and we enjoyed our anniversary trip. We will most likely not return just cause the food was an issue for us. ALSO- don't believe the ridiculous HYPE. DR is super safe and we didn't get sick from anything we drank or ate.
Christi, us8 night trip
Exceptional 10.0
I spent a long time trying to decide which all inclusive hotel we would stay at for our 18th anniversary. We had not been to Punta Cana in 15 years and thought it was a great time to head back and see the island. After exhausting 100s of reviews and blogs, we settled on this property and hoped for the best. Here is what I thought. 1) Bring tip money, it really helps to let a porter take your bags from the airport. Its a smoother ride through customs and to your shuttle/private transfer. 2) They didnt have our reservation at the gate when we got to the resort, which was pretty panicking, but they did find it once we were on property. 3) BRING PANTS. We did not pack for pants at all but nearly all the nigh time restaurants require a dress code which include long pants for men! My husband borrowed some from the front desk that worked, but if they had not had any that fit him, it would have been a lot of buffet. Personally I find it very silly to require pants and that dress shorts and a polo or button down works just as well in the Caribbean. We usually saw men dressed for dinner and back to shorts like 5 minutes after dinner. My husband made a joke that it was sexist since so many women were wearing dress shorts to dinner...in any case, it was a shock to find out so do NOT make that mistake. I would write more but expedia is cutting off my words here.
usOther trip
Exceptional 10.0
First trip to an Excellence Resort and the DR
This was my wife and my first trip to the DR and an Excellence Resort. Overall the trip was fantastic, the resort was incredible. Having been recently renovated the amenities are very modern, clean and comfortable. Rooms were great, large with plenty of room for nesters like us. It rained on us for 3 days while we were there. We had no flooding issues no leaking issues or anything of the sort. We stayed in the two story terrace with plunge pool. Amazing views, covered patio, open deck, plunge pool, jacuzzi. The service all around was great, staff was friendly and helpful. We also paid for the Excellence Club. We have done this same style of upgrade at the other resorts we have been to. This is the first one that it seems you get your money's worth. Magna is an Excellence member only lounge and restaurant, we were big fans. The French restaurant was our favorite and by far had the best food. The rest of the restaurants we tried were average. Food was never cold and our orders were always correct, just average taste. Room service always got to us in about 30 minutes regardless of what was ordered but the room service food again was just average. Beach was great, lots of seaweed on the beach though but the hotel was always in the process of cleaning it out. We didn't spend much time in the pool since we had our own but from what we could tell everyone using it was happy. Overall we loved it and will return. If you are a big time foodie, probably not the spot for you.
usOther trip
Exceptional 10.0
This property is all swimoit on the ground floor Has roof actress to your own private area. We got beachfront honeymoon suite. It was awesome! I’ve been to a lot of resorts and never had suck a quiet relaxing time. Not a big party resort. Very romantic. We got dinner on the beach included with our room. Mildred at the excellence beach area was awesome. All the mini bar alcohol was brand new bottles sealed. Food was excellent. We really enjoyed the Grill to eat at. All of the restraints were very good. Service is superb. They are glad to wait on you. For lunch you do need to wear a cover up or a shirt. Pants for guys at night at the restraints up front and dresses for the ladies.we took a taxi to the hotel. It’s about 45 min and $70.00 US. Beautiful resort
us7 night trip

Excellence El Carmen - Adults Only All Inclusive, Punta Cana, Dominican Republic

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