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Taj Santacruz

Photo gallery for Taj Santacruz

Exterior
Outdoor pool, pool umbrellas, lifeguards on site
Garden
Taj Club, Room, 2 Single Beds, City View | View from room
Executive lounge

Overview of Taj Santacruz

Taj Santacruz

5.0 star property
Luxury hotel in Vile Parle with 2 restaurants and spa

9.2/10 Superb

362 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Chhatrapati Shivaji Intl. Airport, Domestic Terminal, Santacruz East, Mumbai, Maharashtra, 400099
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
For families
  • Children stay free
  • Cots/infant beds (surcharge)
  • Babysitting (surcharge)
  • Private bathroom
  • Separate bath and shower
  • Cable/satellite TV service

Room options

About this area

What's nearby

  • In Vile Parle
  • Juhu Beach - 22 min drive
  • U.S. Consulate General - 20 min drive
  • Powai Lake - 31 min drive
  • Mohammed Ali Road - 46 min drive
  • Haji Ali Dargah - 41 min drive
  • Gateway of India - 64 min drive
  • Colaba Causeway - 55 min drive
  • Gorai Beach - 119 min drive

Getting around

  • Chhatrapati Shivaji International Airport (BOM) - 15 min drive
  • Mumbai Santacruz Station - 3 min drive
  • Mumbai Andheri Station - 4 min drive
  • Mumbai Vile Parle Station - 15 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Mars Lounge - 1 min walk
  • Adar Udupi Restaurant - 4 min walk
  • The Earth Plate - 1 min walk
  • Quarter Pillar - 4 min walk
  • China Inc - 3 min walk
Map

About this property

Taj Santacruz

Taj Santacruz is only 3.4 mi (5.4 km) from the airport and offers a shuttle (available 24 hours) for INR 1500 per vehicle one-way. Guests can visit the spa to be pampered with hot stone massages, Ayurvedic treatments or reflexology, and Tiqri, one of 2 restaurants, serves international cuisine and is open for lunch and dinner. An outdoor pool, a poolside bar and a health club are other highlights at this luxurious hotel. Fellow travellers love the helpful staff and location.

Languages

English, Hindi

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 279 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • Meals are not included in the breakfast and half board rates for children age 11 and younger.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (4-device limit)

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • Free off-site parking nearby

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–9:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Free daily reception
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)
  • Children's menu
  • Lifeguard on site

What to do

  • Shopping

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference centre (15000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2015
  • Safe-deposit box at front desk
  • Garden
  • Health club
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet
  • Well-lit path to entrance

Languages

  • English
  • Hindi

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • 40-inch LED TV
  • Cable/satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Alarm clock
  • Premium bedding
  • Cot/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi (4-device limit)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Spa

Jiva Spa has 2 treatment rooms. Services include hot stone massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including Ayurvedic and reflexology. Children under 5 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

Tiqri – This coffee shop specialises in international cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
China Inc. – This fine-dining restaurant specialises in Chinese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Rivea – This fine-dining restaurant specialises in Italian cuisine and serves lunch and dinner. Reservations are required. Open selected days.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately INR 1500 for adults and INR 750 for children
  • Airport shuttle service is offered for an extra charge of INR 1500 per vehicle (one-way. Maximum occupancy 3)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Cots/infant beds are available for INR 1500.0 per day
  • Rollaway beds are available for INR 1500.0 per day

Pool, spa, & gym (if applicable)

  • Guests under 12 years old are not allowed in the spa, and guests under 5 years old are only allowed with adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

<p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Taj Santacruz Hotel Mumbai
Taj Santacruz Hotel
Taj Santacruz Mumbai
Taj Santacruz
Taj Santacruz Hotel
Taj Santacruz Mumbai
Taj Santacruz Hotel Mumbai

Frequently asked questions

Does Taj Santacruz offer free cancellation for a full refund?
Yes, Taj Santacruz does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Taj Santacruz?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Taj Santacruz?
Yes, there's an outdoor pool.
Are pets allowed at Taj Santacruz?
Sorry, pets aren't allowed.
Is parking offered on site at Taj Santacruz?
Yes, there's free self parking.
Is an airport shuttle service offered by Taj Santacruz?
Yes, an airport shuttle is available. The charge is INR 1500 per vehicle one-way.
What are the check-in and check-out times at Taj Santacruz?
You can check in starting at 2:00 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Taj Santacruz and nearby?
Taj Santacruz has a spa and an outdoor pool, as well as a steam room and a garden.
Are there restaurants at or near Taj Santacruz?
Yes, there are 2 on-site restaurants, featuring international cuisine.
Does Taj Santacruz have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Taj Santacruz like?
Taj Santacruz puts you in Vile Parle, in the heart of Mumbai. Popular attractions include ISKCON Temple, which is 6 minutes away by car. Travellers love the hotel's prime location.

Reviews

9.2

Superb

9.5/10

Cleanliness

9.2/10

Staff & service

9.5/10

Amenities

9.5/10

Property conditions & facilities

9.3/10

Eco-friendliness

Reviews

6/10 Good

Khyati, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Never stay here!
Worst hotel I’ve stayed in in my life! I’ve been traveling non-stop for 15 years and can’t believe a hotel like this exists under such a fancy brand. Please don’t believe the hype - the other Taj’s I believe are nice and nothing like this one- but this one needs absolutely everything changed about it. Firstly it is an airport hotel. Why would you have live music until 11 PM that can be heard from basically more than half of the rooms until 11 PM every single night when people are probably transiting through and are extremely tired. There’s absolutely no peaceful place in the entire hotel. Also there must be some kind of ventilation issue. The entire hotel smells like every perfume in the world was sprayed inside of it. You can actually smell it already outside on the street when you pull up out front the hotel. I actually threw up. It ruined my mood for two days since I couldn’t leave because my suitcase wheel was broken. The only good thing about this hotel was two employees that really helped me, Niyaz, how right away organized my suitcase wheel repair, and Diki, who gave me the best massage I’ve had in a very long time. This hotel it was an absolute nightmare I couldn’t breathe outside of my room and I couldn’t sleep inside of my room because of the music. When I left and I told the taxi driver what happened, and other people as well, they all said “yes I know this hotel is very bad and everyone says that. It’s just a good name.” Save your self the trouble.
Empowered, 5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

UMESH, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Udaya, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amande, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hospitality
Excellent hospitality and service. Breakfast was amazing. It has become a tradition for us to stay at Taj every year for us!
6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel
Good
Ved, 3-night trip with friends
Verified Hotels.com guest review

6/10 Good

Verified Expedia guest review

10/10 Exceptional

Taj Santacruz
Situated about 20 minutes drive from Mumbai International airport Had an overnight stay Excellent service as you would expect at a TaJ hotel. Staff very friendly and helpful and restaurants and bar very reasonably priced. Room was large and to a high standard and bed was extremely comfortable
Scott, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Arun, 1-night trip
Verified Hotels.com guest review