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All properties in Boca del Rio, Veracruz, Mexico
1 room, 2 adults

Hotel Playa Caracol

4-star4 stars
Great for families

Good to know

  • Cribs/infant beds (surcharge)
  • Beach property
  • Free WiFi
  • Rollaway/extra beds (free)
Av. Mocambo #526, Col. Collado y Boticaria, Boca del Rio, VER, 94293, Mexico

4-star beachfront hotel with outdoor pool, near Mocambo Beach
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Cribs/infant beds (surcharge)
    • Beach property
    • Free WiFi
    • Rollaway/extra beds (free)

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • The only thing I like was the view from my room nothing else Dec 10, 2020
  • The pool and garden were nice and the proximity with the beach.Feb 28, 2020

Hotel Playa Caracol

from NZ$79
  • Room, 1 King Bed
  • Double Room, 2 Double Beds

What’s around Hotel Playa Caracol


  • In Mocambo
  • Mocambo Beach - 1 min walk
  • World Trade Center Veracruz - 13 min walk
  • Plaza Las Americas Shopping Mall - 17 min walk
  • Plaza Vela - 8 min walk
  • Andamar Lifestyle Center - 13 min walk
  • Playa Vicente Fox - 27 min walk
  • Unidad Deportiva Hugo Sánchez - 40 min walk

Getting around

  • General Heriberto Jara Intl. Airport (VER) - 13 min drive
  • Veracruz Central Station - 11 min drive

At a glance

Key facts

Hotel size

  • This hotel has 39 rooms


  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free onsite valet parking

Payment types at the property

*See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Pool sun loungers
  • Spa services on site
  • Pool umbrellas
Working away
  • Business center
  • Meeting rooms
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • In-room accessibility
Languages Spoken
  • English

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
Be entertained
  • 32-inch LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe

Special features


Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body treatments, and manicures and pedicures.


La Villa del Pescador - This family restaurant specializes in regional cuisine and serves breakfast, lunch, and dinner.

Hotel Playa Caracol’s small print

Also known as

  • Hotel Playa Caracol Boca del Rio
  • Hotel Playa Caracol
  • Playa Caracol Boca del Rio
  • Playa Caracol
  • Hotel Playa Caracol Hotel
  • Hotel Playa Caracol Boca del Rio
  • Hotel Playa Caracol Hotel Boca del Rio


Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast and lunch.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property accepts credit cards. Cash is not accepted.

Optional extras

Cribs/Infant beds are available for MXN 350.0 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Playa Caracol

  • Does Hotel Playa Caracol offer free cancellation for a full refund?
    Yes, Hotel Playa Caracol does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Playa Caracol?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Playa Caracol?
    Yes, there's free valet parking.
  • Is there a pool at Hotel Playa Caracol?
    Yes, there's an outdoor pool.
  • Are pets allowed at Hotel Playa Caracol?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Hotel Playa Caracol?
    You can check in from 3 PM - midnight. Check-out time is noon.
  • Are there restaurants at or near Hotel Playa Caracol?
    Yes, La Villa del Pescador offers regional cuisine. Nearby restaurants include El Tilingo Lingo (4-min walk), La Capsantina (14-min walk), and Best Western PLUS Boka (2.1 mi).
  • What is there to do at Hotel Playa Caracol and nearby?
    Hotel Playa Caracol has an outdoor pool and spa services, as well as a garden.

Recent reviews

Very good 8.2 From 117 reviews

Good 6.0
They nickel and dime you for everything. They charged us to drink our own beer (2 beers we had all day) at the pool and were very upset we brought a bag of chips. No hangars in the room, you have to ask at the front desk and then you only get 5.
Joan, us7 night romance trip
Exceptional 10.0
Enjoyed our stay. Nice clean room. But service is a little slow. The room had several light bulbs out including my night stand, we reported it and it took them 2 days to change it. Otherwise it’s a nice property I would stay again.
Mirtala, us3 night trip with friends
Exceptional 10.0
nice and clean
Excelent place for a couple
Carlos, mx1 night romance trip
Exceptional 10.0
Jose Antonio, mx1 night family trip
Fair 4.0
Me decepciono el hotel
La verdad me decepciono muchisimo el hotel cobran la habitacion como si fuera de lujo y el mobiliario esta manchado y desgastado asi como el area de albercas muy descuidado
mx1 night trip
Very good 8.0
Buen lugar
Buen lugar limpio y tranquilo, único detalle hubo evento y el estacionamiento estaba lleno tarde en que me asignaran un lugar
mx1 night family trip
Very good 8.0
La experiencia en playa caracol fue buena, es un hotel comodo ,lo mejor es que todas las habitaciones tienen vista al mar !!
Maria Ines, mx1 night trip
Exceptional 10.0
Excelente todo muy cómodo y muy amable el personal. Las medidas de
Martha, mx2 night family trip
Good 6.0
No hay comprensión
Sabemos que la recepción es a las 3 pm sin embargo llegamos antes de carretera y dos veces fuimos a preguntar preguntamos si podían de favor dar check in y se negaron, aún comentando que vendíamos de carretera de un viaje de más de 8 horas
Jaime, mx1 night trip
Exceptional 10.0
limpieza profunda
La limpieza sobre ahora en estos tiempos debe ser a profundidad, lamentablemente abajo de las camas pocas veces limpian, y encontré polvo y basura al buscar algo debajo de las camas
Alejandra, mx3 night family trip

Hotel Playa Caracol